Hotel - Mercure Sydney Parramatta
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Mercure Hotel

Mercure Sydney Parramatta

106 Hassall Street 
2142  ROSEHILL
AUSTRALIA

809 reviews
TripAdvisor Rating Based on 809 reviews
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Select your dates 149.00 AUD
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Outdoor tennis court

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

The 4 star Mercure Sydney Parramatta offers 164 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

  • 164 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Manual temperature control
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Pay per view channel(s)
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Sydney Parramatta

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 809 reviews

vickip825 2016/12/20
« Great room, dining very disappointing »

Priority queen room was excellent, bed very comfortable. Why is there only one comfy chair for a room with two people? Now regarding the dining, my partner and I looked forward to a nice dinner with a bit of romance.. the staff were very pleasant, the food ok, but there was no niceties like table cloths and a peaceful atmosphere, this was ruined by children running in and out of the restaurant the parents ignoring how this might disrupt other guests, but even worse the staff also ignored this behaviour, the girl's even ran into one of the staff, it was dangerous and spoilt our special night, dining conditions were no better than MacDonalds. Will. Never pay big dollars for a meal that carried no pleasant memories, Prices of food and wine bit rich for Mac's ambience.

Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hello Vicki and thank you so much for your review. Setting your dining experience aside for one moment, I am glad that you continue to enjoy staying with us after all this time. The night of your review in the restaurant we were also hosting a family and one of the children has Asperger's syndrome. The family briefed our team and even though I am sorry that it impacted on your dining experience, I am proud of the way that our team worked with and hosted the family during their entire stay - it even resulted in a "free hug" being given to one of our housekeeping team. At Accor hotels we take pride that all our guests will feel welcome regardless of their Religion, Sexuality, Nationality or Physical and Mental ability. We are constantly looking to improve the way we train our teams to be more inclusive and more accepting of the diversity of our guests. Please know that I am not disregarding your review at all. Indeed, it highlights that we will have to work even harder on our diversity and inclusion training so that all our guests enjoy their stay with us. It also brings up the general ambiance of the restaurant. In that regard, I am currently working on proposals with our new owners on major hotel and restaurant renovations and am optimistic as to what the future brings for our hotel. Once again, thank you for taking the time to review our property, we will try to improve on your experience and I look forward to welcoming you back in the future. Yours sincerely, Joleen R Hurst

M2896SZmarcs 2016/12/02
« convenient »

Standard hotel with service and room to match Mercure standard. Restaurunt was unorganised and management needs some guidance on how to run. Would have been easier, quicker, cheaper to go to Hooters or Macca's across the road. I suggest to management to paint their doors and frames with enamel paint instead of acrylic. This way there wouldn't be so many scuff marks on everything and place would look much better.

Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Hello and Thank you for your review. We really do use our online reviews to try to better ourselves and improve our hotel. It is one of the reasons that we welcome and invite feedback - specific feedback with as much detail as possible from all of our guests. In regards to your review, I will pass your tip on to our Engineering team regarding the use of paint on the door frames - I really appreciate that your tip will be able to benefit our team and the presentation of the hotel. And whilst I will also discuss your review with our Food and Beverage manager, without more detail I'm not sure how we will be able to improve. I'm sure that there must have been something that upset your dining experience but without any detail it is almost impossible to install any changes. Specific feedback on online reviews really does help us to improve. Here are a few recent success stories. - It was because of our online reviews that lead to our dramatically upgrading the routers and increasing our internet bandwidth into the hotel to improve internet access for our guests. - In the last year, we have purchased and replaced more than 20 new beds in response to specific feedback we have received. - We have adjusted the schedule of our front desk and housekeeping teams to better cater for the flow of check outs and check ins - again as a result of the specific information we receive from these reviews. Whilst we won’t be able to fix every problem raised in every review, we certainly do take note and if a specific problem begins to re-occur over and over we will pay it more attention and prioritize its remedy. All of that being said, I am sorry that your dining experience did not meet your expectations. Yours sincerely, Joleen Hurst

SB1161 2016/01/25
« Value form Money »

This Hotel was comfortable the staff were courteous and also parking at siite was only $10 a day , which in Sydney is very cheap. Food was of a great standard and also the hotel is adjacent to Woolworth's , Mc Donals and KFC and a boutique Pizza shop which was nice eating.

Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear SB1161 We are pleased to hear that you had a comfortable stay with us. I will pass on your comments to Chef about the food - he will appreciate your feedback. Kind regards Joleen R Hurst General Manager

Gerber3064 2015/11/15
« Comfortable place to stay »

Had to book the hotel for business purposes, and found it neat, tidy, and all staff very attentive to my needs. Location provides easy access to most major roads but it is a few kilometres out of Paramatta central area. Parking cost of $10 the only drawback.

Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Gerber3064, Thank you very much for taking the time and providing us with your feedback. We are glad that you found our hotel staff attentive and location convenient for your stay. We do charge a basic usage fee for our car parking facilities however we have certain accommodation packages that will include the fee and one of our friendly reservation team will be more than happy to discuss this with you. We hope we get the opportunity to welcome you back to the hotel soon. Kind regards, Joleen Hurst

basto73 2015/10/13
« mecure sydney »

the hotel was good, except the gym was closed for renovations and where on informed when we asked to use it. We were offered a gym 30minutes walking distance away to use but obviously not convenient at all. Other than that the beds were comfortable and great value for the price

Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear basto73 Thank you for your review, and that you found our hotel was good, and great value for the price. I apologise that the alternative gym was not convenient for you, however they do have many more facilities than those that a Hotel gym usually provides. We look forward to welcoming you back again in the near future. Kind regards Joleen Hurst

Kez1967 2015/10/04
« Excellent rooms and service »

We stayed 4 nights at the Mercure Sydney Parramatta. Its location was excellent, service excellent and staff were friendly and very helpful. Our room was serviced each day and was beautiful to walk into after a long day out. Breakfast was lovely and plentiful. Great place to stay if you have a vehicle with secure parking also or rail station just up the road.

Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

Dear Kez1967 Thank you for your great review - my team and I very happy that you enjoyed all aspects of your staff with us and maybe we can welcome you back again in the near future. All the best Joleen R Hurst General Manager

SHELL427 2015/09/23
« MERCURE PARAMATTA »

Excellent check in and check out service. Breakfast was wonderful and the hotel provided transport to the football. I recommend this hotel to any interstate and overseas visitors. It is accessible by public transport and taxi services are prompt when called. The staff were friendly and welcoming and the costs were cheap considering it was a weekend stay. I highly recommend this hotel.

Joleen H, General Manager at Mercure Sydney Parramatta, responded to this review

SHELL 427 Thank you very much for your excellent review of our hotel and the services we provide. We also appreciate your comment that you highly recommend our hotel. I hope you have the opportunity to stay with us again. Kind regards Joleen R Hurst General Manager

Thompson2081 2015/09/16
« A day at the Races »

The Hotel presentation and rooms were immaculate. Dinner menu was small but the discounts available meant eating in was a cost effective option. Breakfast was very crowded due to tour groups. Staff had trouble keeping up with demand for plates and food

emo19861 2015/09/15
« a great stay »

the mercure is a great place to stay to just relax or visit our favourite restaurant hooters which is right across the road sometimes we even bring our son and he loves the tennis court but my husband likes m bar

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