Hotel - Mercure Sydney
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Mercure Hotel

Mercure Sydney

818-820 George Street  NSW 
2000  SYDNEY
AUSTRALIA

4,698 reviews
TripAdvisor Rating Based on 4,698 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • AIRPORT SYDNEY INTERNATIONAL
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Boutiques/shopping
    • Cash machine (Paying)
    • Currency exchange (Paying)
    • Gift shop/newspaper shop (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Wind surfing facilities
  • Ski hire facilities

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24-hours
    • Opening hours : Week-end 24-hours
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Featuring 517 beautifully appointed guest rooms, Mercure Sydney provides a wide variety of room configurations, which include Superior, Privilege and Deluxe options. Each room is spacious and contemporary, providing the ideal setting for rest and relaxation. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including a flat screen LCD TV with pay-per-view, cable and WIFI Internet access, a work desk, air conditioning, a European pillow menu and a modern ensuite.

  • 517 rooms
  • 437 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 51 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Web TV
    • WIFI in your room
    • Pay per view channel(s)
    • RJ 11 outlet
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Sydney

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 4,698 reviews

Ajay K 2017/04/04
« In the right place »

good location and Hotel , very helpful staff. Good clean rooms Keys bars on the lobby area has good short meal selection and bar. The place is just few minutes walk from Central station and very much accessible to shopping area of Broadway / George street. Good restaurants around.

Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear Ajay Thank you for posting a review of Mercure Sydney. Delighted you chose the right place to stay and you enjoyed all the facilities we have available. We look forward to welcoming you back in the near future. Kind regards Daniel Barnard General Manager

mahfam 2017/04/03
« Very Comfortable and Great Location »

Great hotel close to Central and very quiet. Excellent facilities and wonderful staff. We travelled by coach from Canberra and arrived early; our room wasn't ready; we were given access to the hospitality suite to freshen up before our lunch appointment. Could not fault anything. Thoroughly enjoyed our stay.

Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear mahfam Thank you for sharing your experience at Mercure Sydney. I am most pleased you had a comfortable stay, enjoying all our facilities and services, as well as the hotel's ideal location. I look forward to welcoming you back when next you visit Sydney. Kind regards Daniel Barnad General Manager

David T 2017/03/16
« Overnight Rest for further travel »

Staff were extremely courteous & helpful. Room was comfortable but disappointing that there was no luggage stand and only one bedside table for a double room. Our previous stay was very good. Hamburgers were ordered from room service but fairly poor with soggy chips. For the price I am sure this can be done much better. The proximity to Central station and facilities was the main reason for selecting this hotel. This is not my first visit here. I have been a guest here since soon after it was built.

Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear David Thank you for sharing your experience at Mercure Sydney. Although I am pleased your overall stay was most satisfactory, I do apologise for the poor room service meal. I have followed up with our culinary team to ensure this is addressed accordingly and prevent future occurrence. Further, I advise that luggage racks can be requested from Housekeeping should this be required for future visits. I appreciate your loyalty and look forward to welcoming you back soon. Kind regards Daniel Barnard General Manager

emi1234322 2017/02/27
« Won't stay here again »

Room not very clean and lining feels old, a bit yellow rather than white?Gym is small and old too. Location is good, at city center. Front desk not very friendly. I tried to park our motorbike somewhere in the corner, and hotel wanted to charge $45 a night? Even when I mentioned a few times we only needed a corner or beside a wall coz it's a bike and won't take a full carpark space. Anyway said would call the manager and talk again but never called me back. All in all totally not worth the money. Lots of other hotels around, can definitely try something else.

Daniel_Barnard, General Manager at Mercure Sydney, responded to this review

Dear emi1234322 I appreciate your review and sorry to read you were disappointment with your overall stay. Please rest assured that I have followed up with the Department Managers regarding the issues you raised to ensure these are addressed accordingly and prevent re-occurrence. My apologies for the lapse in our standards on this occasion. Thank you for your feedback and hope you reconsider so we can have the opportunity of showing you our usual high levels of service. Kind regards Daniel Barnard General Manager

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