Hotel - ibis Fes
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Ibis Hotel Hotel

ibis Fes Hotel

Avenue des Almohades  Place de la Gare 
30000  FES
MOROCCO

722 reviews
TripAdvisor Rating Based on 722 reviews
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From 382.50 MAD Non member rate
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Check-in from 12h00
Check out up to 12h00
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Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Public outdoor parking
  • Pet allowed
  • Outdoor unheated pool
  • Languages spoken at the hotel
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Public outdoor parking
  • Pet allowed
  • Languages spoken at the hotel
    • French
  • Reception open 24 hours a day
  • Shoe shine machine
  • Currency exchange
  • Concierge

Leisure and activities

  • Outdoor unheated pool

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 2 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 123 rooms
  • 36 non-smoking rooms
  • 5 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Computer
    • Fax machine
    • Toilets
    • Hair dryer at reception
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for ibis Fes

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 722 reviews
saadat786 2017/04/02
« Terrible »

Stay was terrible and staff behavior including rooms were awful.bedding was already used before allocation of room.No cleaning staff available to change bedding.I was very disappointed by reception staff because of their non cooperative behavior.i checked out one day early but refund was refused by reception staff when asked why their behaviur was very rude.

IBISFES, Front Office Manager at Ibis Fes, responded to this review

It is with particular attention that we are aware of feedback following your stay at ibis Fes.Nous present you our apologies for the inconvenience encountered and we thank you for taking the time to write to us, we are very keen to offer quality services to our customers, to improve feedback we are very valuable. The hotel management was informed immediately of your remarks. She alerted the whole of his team in order to avoid recurrence of the situation. Despite this incident, we hope to keep your confidence and remain at your disposal. Waiting to welcome you soon in an Ibis hotel, please believe,Sir, the expression of our feelings the best

danicl2015 2015/05/12
« Nice pool Vary bad reception »

Every time that we need information and ask to the reception they said: go to the train Gare!!!! (It's next to) maybe there can help you.....bad¡ cero custumer service, even doesn't a map in a turist zone....to much to improve. The swimming pool is great.

IBISFES, General Manager at Ibis Fes, responded to this review

It is with particular attention that we are aware of feedback following your stay at ibis Fes.Nous present you our apologies for the inconvenience encountered and we thank you for taking the time to write to us, we are very keen to offer quality services to our customers, to improve feedback we are very valuable. The hotel management was informed immediately of your remarks. She alerted the whole of his team in order to avoid recurrence of the situation. Despite this incident, we hope to keep your confidence and remain at your disposal. Waiting to welcome you soon in an Ibis hotel, please believe, Madam Sir, the expression of our feelings the best.

zmanCalifornia 2015/05/06
« Nice place, but noise and smoke issues »

First the noise: the hotel is conveniently located right next to the train station, which has a downside: noise from the station and surrounding roads. This makes a pool view room a no brainer, right? Not so fast. The very attractive pool area has outside tables for the bar and restaurant, generating noise into the night. I must, however, thank Manager Mr. Simohammed, for his part in mitigating this problem for me. I wish the other employees working the reception desk had been so helpful. While I'm discussing employees, I'd like to praise the wait staff at the restaurant La Table. I ate there most mornings and evenings during my one week stay, and found them friendly and helpful. Now for the smoke. Ibis Fes is similar to Ibis Rabat, inasmuch as there seems to be no rhyme or reason for the placement of the non-smoking rooms. The large ashtrays, located in the hallways throughout this building, only reinforce the impression that the concept of the non-smoking room is not taken seriously. An entire floor, or at least a wing needs to be dedicated to NS rooms, without ashtrays in the halls!

IBISFES, General Manager at Ibis Fes, responded to this review

Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best

Andreas K 2014/12/16
« Well located »

Convenient place well located to reach the airport, the trains or to stroll along in the new town or give a visit to the old medina, good value for money still 47 characters to go, what to say more ???

IBISFES, Front Office Manager at Ibis Fes, responded to this review

Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best

circassianlady 2014/11/16
« Good value for the price »

The hotel is situated in the new part of town, but with a little red taxi, you get to the Medina in 5 min ( about 10 dh in daytime). The rooms are clean, a good size, and a smalle but very ok bathroom. Well, lets call it showercel with toilet. The staff at the reception was friendly. The only thing that is very bad about the hotel, is the bar and the restaurant. No atmosphere, or a bad one. For breakfast, take for example a littele red taxi to Paul

IBISFES, General Manager at Ibis Fes, responded to this review

Vielen Dank für Ihr Feedback nach Ihrem Aufenthalt im Ibis Fes. Es ist mit großer Freude, dass wir Ihre Komplimente erhalten. Außerdem teilen wir sicherlich Ihre Kommentare mit unserem gesamten Team. Ihre Zufriedenheit ist die beste Belohnung für unsere Mitarbeiter, die Tag für Tag arbeiten Sie einen tadellosen Service zu bieten. Warten Sie wieder herzlich willkommen, wir beten Sie zu glauben, Frau / Herr, der Ausdruck unserer Gefühle das beste

Tony B 2014/10/21
« I expected better »

I thought the Ibis brand would be similar in Fes as it would be in Birmingham or anywhere else.It wasn't.It was tired and shabby. My daughter and me had a long weekend in Fes and so booked the Ibis....I would not do it again..Cats were allowed into the dining room,they jumped on tables on the veranda while we were having dinner.We had a very ordinary breakfast,the air conditioning in the bedrooms did not work even though I compained about it each day we were there.One day there were no towels in our rooms.Reception told me they were coming...they were coming...they were coming.Eventually I had to go looking for them.The sun beds round the pool are very uncomfortable.I wanted a red taxi from outside the hotel to collect us for an early morning flight.The manager insisted he use the taxi the hotel had a contract with.This turned out to be a very old taxi with no working rear seat belts.

IBISFES, Front Office Manager at Ibis Fes, responded to this review

Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best

Andy W 2014/02/13
« Fes Ibis »

Good location & good value. Breakfast - whilst good for Morocco - falls well below standard Ibis quality in Europe. Room in poor condition - no sheets on bedding when we arrived. Generally grubby & worn in grime to the room. Good firm beds for a good nights sleep.

IBISFES, Directeur général at Ibis Fes, responded to this review

It is with particular attention that we are aware of feedback following your stay at ibis Fes.Nous present you our apologies for the inconvenience encountered and we thank you for taking the time to write to us, we are very keen to offer quality services to our customers, to improve feedback we are very valuable. The hotel management was informed immediately of your remarks. She alerted the whole of his team in order to avoid recurrence of the situation. Despite this incident, we hope to keep your confidence and remain at your disposal. Waiting to welcome you soon in an Ibis hotel, please believe, Madam Sir, the expression of our feelings the best.

Tay H 2014/02/09
« brilliant »

Nice budget hotel very good value for the price, close the train station for quick transfer to different city by train and a modern shopping mall The room small but clean and comfortable bed, the staff very polite and helpful with nice breakfast

IBISFES, Responsable réception at Ibis Fes, responded to this review

Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best

Ashleigh G 2014/01/25
« A Very Average Hotel »

It was nothing special. Don't bother eating in the restaurant food was tasteless, thought it was just the meal I ordered so I ordered something different was just as bad. Staff were friendly, room was clean.

IBISFES, Responsable réception at Ibis Fes, responded to this review

Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best

Roger L 2013/11/05
« Ibis Fes »

Helpful staff and good location at train station. Comfortable beds and good restaurant. Only complaints were that internet wifi access was sometimes slow to logon, or overused, and that towels were thin for a hotel like this. I'd stay here again.

IBISFES, Front Office Manager at Ibis Fes, responded to this review

Nous vous remercions pour vos commentaires suite à votre séjour à ibis Fes. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs

mavericks2013 2013/09/03
« great place »

we went there although we live in Fes just to beat the heat, have AC, and for the pool, was nice. the breakfast was good. I also enjoyed the grounds, the greenery and having a place to walk. there were a lot of kids in the pool, but generally not a problem, has a life guard all the time, bathroom facilities and place to change clothes. It is just next to the train station and near the city center, so easy access to small stores and restaurants.

IBISFES, Responsable réception at Ibis Fes, responded to this review

Thank you for your feedback following your stay at ibis Fes. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you impeccable service. Waiting to welcome you again, we pray you to believe, Madam / Sir, the expression of our feelings the best

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