Hotel - Pullman Dubai Creek City Centre
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Pullman Hotel

Pullman Dubai Creek City Centre Hotel

PO BOX 61871 
  DUBAI
UNITED ARAB EMIRATES

1,615 reviews
TripAdvisor Rating Based on 1,615 reviews
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From 360.00 AED Non member rate
From 324.00 AED Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in your room
  • Parking
    • Private indoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • DXB - DUBAI INTL
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 6AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Nearby)
    • Beauty salon
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
  • Massage
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Hard tennis court
  • Other sports activities (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 317 rooms
  • 72 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • 35 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Automatic temperature control
    • Phone with 2 handsets in room
    • TV room service ordering
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Dubai Creek City Centre

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,615 reviews

Abbas M 2017/05/05
« Musallam »

1) Although i did ask for a creek view room in my reservation but i did not get it. 2) There was nothing special ,or upgrade or complementary . 3) After i ordered from room service , the guy came back and asked for cash ,He said they can't it on room .i told him that i am coming down for check out and will pay then he went down and again called to pay cash, this made a big disturbance for me , they say it is a rule now ????!!! I am not a walk in client to ask me so , i am an old member with silver status , I will never go back to this hotel. There was no care at all. Last month i stayed in the Pullman residence the same hotel and i did enjoyed it by all means. I am visiting Dubai almost every month but i will never go back to this hotel

Pullman Dubai C, Guest Relations Manager at Pullman Dubai Creek City Centre, responded to this review

Dear Mr. Abbas, Thank you for taking the time to tell us about your experience at Pullman Dubai Creek City Centre. I am sorry that your experience did not entirely meet your expectations; allow me to express my sincerest apologies. I must admit that we place a lot of effort in providing superior service at all times, but reading your feedback we understand that regretfully we fell short on this occasion. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures in addressing the inconsistency of our team members. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. My direct email address is h3537-qm1@accor.com and my direct phone line is +971 4 603 8714. Please feel free to contact me when planning your next stay in Dubai and I will personally take care of your booking for you. The whole team and myself will make sure you have an unforgettable stay. We are looking forward to welcoming you again at Pullman Dubai Creek City Centre to demonstrate the true level of service we pride in. Kind Regards, Regina Nathan Assistant Guest Experience Manager

790mathildeg 2017/02/21
« Very good business hotel »

Good location for reaching all parts of the Dubai business area. Jebel Ali, sharjah. Very good service and availablity of the team. Easy access to shopping area. The spa and sport equipment allows some relaxing time during business trip.

Pullman Dubai C, General Manager at Pullman Dubai Creek City Centre, responded to this review

Dear Mrs. Mathilde, Thank you so much for this lovely comment. We appreciate your loyalty and we are very happy you had a wonderful stay with us and enjoyed the location, staff friendliness and atmosphere of the hotel. We look forward to welcome back soon to Pullman Dubai Creek City Centre. Kind Regards, Nishan Silva General Manager

ameer2017 2017/01/21
« Meeting expectations »

Room was spacious, comfortable and clean, nice city view. Special service attention from Wasana in Club Lounge was appreciated. Club room is very convenient with access to lounge for breakfast and tea time.

Pullman Dubai C, General Manager at Pullman Dubai Creek City Centre, responded to this review

Dear Mr. Ameer, First of all, thank you very much for taking the time to review and rate us on trip advisor! I am thrilled to read that you had a pleasant stay! It is rewarding to receive positive feedback from our guests. Your kind comments are very valuable to us, and encouraging to our hardworking team who genuinely cares about making our guests feel welcomed and comfortable. I will personally ensure to share your kind words with Wasana. Looking forward to welcoming you back soon. Kind Regards, Nishan Silva General Manager

zara m 2017/01/12
« Not returning »

This was the worst stay I've had in dubai ! Been staying the last 3 years at Pullman deira but this time I had a terrible experience with the staff and rooms and I won't be returning! In 3 years the service rooms and also breakfast has degraded from a 5 star to a 2 mayb 3 star hotel ! After specifically having special requests for my booking which was stated on my reservation as well as emailing and phoning them to confirm my interleading rooms when I arrived at the hotel staff told me they have no record of it and asked me to provide proof ! After showing them the email the asked me to email it to them and they still couldn't help me ! The lady at reception was very rude ! And after spending so much money on my rooms to be next to my family only to be separated was ridiculous! If I'm gonna spend so much money I might as well take my business elsewhere where my request are valued ! Stayed at 3 different hotels in 2 different countries and each hotel was able to accommodate my family and keep us together so all the excuses from Pullman staff were ridiculous especially when I was a loyalty card holder of Accor as well

Pullman Dubai C, Guest Relations Manager at Pullman Dubai Creek City Centre, responded to this review

Dear Mr. Zara, Greetings from Dubai! And thank you for taking the time to share your most sincere comments about your recent stay with us on TripAdvisor. We are very sorry to read that your experience did not meet your expectations. Please accept our most sincere apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important for us. Please rest assured that I will share your comments with our F&B Director and our Front Office Manager, and the appropriate measures will be taken to prevent future occurrence. I would like to get some more details from you, if possible, and also be able to apologize verbally, therefore I kindly request you to send me your details so I can get in touch with you. My direct email address is omayma.mourai@accor.com. I will be happy to call you in order to further speak about the inconveniences you faced. We want to regain your trust and it is our hope you give us the chance to better serve you in the near future. Please do contact me directly when planning your next stay in Dubai and I will personally take care of your booking and requests for you. We shall make sure you experience the service we are proud of as well as an enjoyable stay and sleep. Yours sincerely, Omayma Mourai Guest Experience Manager Pullman Dubai Deira City Centre

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