Hotel - Mercure Jakarta Kota
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Mercure Hotel

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123 
11160  JAKARTA
INDONESIA

489 reviews
TripAdvisor Rating Based on 489 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Air Conditioning
  • SOEKARNO HATTA
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 6 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Mercure Jakarta Kota provides various typse of rooms from Superior, Deluxe, and Executive. Perfect for business and leisure travelers.

  • 243 rooms
  • 100 non-smoking rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Bathtub
    • Make-up/magnifying mirror
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Jakarta Kota

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 489 reviews
fatvette123 2017/04/20
« nice stay »

can't wait until there is some new fitness equipment - reportedly on order. Usual excellent stay for the weekend. very easy to get a taxi waiting at the hotel this visit. can't hurt to repeat my plea to make it a non-smoking hotel. Even when on a non-smoking floor the smoke permeates my clothes in my room. Very apparent when I get home what I am breathing!

Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear Mr. Phillip Stanley, Thank you for your loyalty toward Mercure Jakarta Kota. We are very happy to have a loyal guest like you. Thank you for the great review of our hotel! As we promise the new equipment still on progress, hopefully it can be at the hotel soon. Can't wait to see you again your weekend getaway with us. Mercurely Yours, Jamal Muhamad - General Manager

hkm3369 2016/05/19
« Satisfied »

The service and staffs are all very good and friendly. My room have been upgraded for free and it is really huge room. Everything is OK with me except due to huge room size the Air Condition taking time to get the right temperature

Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear hkm3369, Warm greetings from Mercure Jakarta Kota ! Thank you for taking your valuable time to write at TripAdvisor and share your experience during your recent stay in our hotel. It is always a pleasure to receive positive feedback from our valued costumers and I am delight to learn that you found service and staff are all very good and friendly and every thing was was enjoyable. Refer to room size it is quite huge, feel free to drop me an email to gm@mercure-jakarta-kota.com before you come so that we could ON the air condition earlier and cool once you arrive in the hotel. I certainly will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to the pleasure welcoming you back in your next visit to our hotel. Sincerely, Jamal Muhamad General Manager

fatvette123 2016/04/27
« nice stay! »

Enforce no smoking policy on non-smoking floors. My non-smoking floor wreaked of stale smoke the whole stay. Change the background music track in the hotel – it’s been the same repeated music for the last month. Suggest you use Internet radio for fresh music. Get new cardio equipment in the gym– all pieces are on their last leg. New cable TV needs improvement; many channels not working.

Jamal-Mhd, General Manager at Mercure Jakarta Kota, responded to this review

Dear fatvette123, Warm greetings from Mercure Jakarta Kota ! Thank you for taking your valuable time to write at TripAdvisor and share your experience during your recent stay in our hotel. Apologize for the inconvenience and thank you for your kind suggestion on the house music which has been brought to the management attention for improvement I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please feel free to drop me an email to gm@mercure-jakarta-kota.com should you wish to arrange your next stay in our hotel, will be more than happy to assist you. Sincerely, Jamal Muhamad General Manager

WestCorkGuy 2016/03/08
« Hotel needs a revamp »

I've stayed at this hotel a number of times over the last few years and it's definitely time for a redecoration - carpets aren't as clean as they used to be, bedsheets were dirty and the paint was peeling in the bath. That said, if you can get clean bedsheets, then the hotel is fine and certainly cost-effective.

Mercure J, Front Office Manager at Mercure Jakarta Kota, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Jakarta Kota. I am sorry that your experience did not meet your expectations especially about room condition ; please allow me to express my sincerest apologies. We are fully understand your concern and your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and improve our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Sutiyono Front Office Manager

fatvette123 2015/12/18
« good stay »

My home away from home! I will be even more happy when they make it a smoke free hotel. The guests ignore any non-smoking signs. Need to get a new coffee machine for my room and the resto - my room unit is non-functional and the large resto unit is always breaking down.

Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear Fatvette123, It is always a pleasure to receive positive feedback from our most loyal customer. I will share your comments with our team. For the coffee machine, some changes has been made, we will make sure on your next stay, the new one will be installed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better then the previous one. Sincerely, Enrico SR Aji Executive Assistant Manager

bby719 2015/11/03
« Great location, very slow response »

Great location, it is situated in an area that has many new hotels. Great check in process, even though I have to wait 20-30 minutes to have my room ready. The things that happened when I asked the hotel to open the fridge/mini bar, since it was locked, tried to call 3 times within about more than 1 hour, with no response, just a promise that some one will come, then I get down to the receptionist and ask to do guest comment for this situation. I did not know what happen internally but it became a bad experience for me. Hotel should realize that their building is old compare to other new hotels, so that the only thing they can differentiate from other is fabulous experience otherwise you will lose customer.

Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear BBY719, First of all thank you for your trust choosing Mercure Jakarta Kota for your accommodation. We do apologize for any inconvenience caused during your stay and we assure serious action will be taken from your comment, you can also rest assure that this is neither standards nor typical services provided to our customer. Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services as customer’s satisfaction has always been the priority set for Mercure Jakarta Kota. We look forward to welcoming you back again at Mercure Jakarta Kota and allow us to have the opportunity to serve you better near in the future. Sincerely, Enrico SR Aji Executive Assistant Manager

romartins78 2015/08/20
« Mercure hotel jakarta kota »

It was very bad hotel for Accor class' group. Old fashion model offering for desk's services. Water tools broken in bathtub. Not complete towel in first day. The only good thing is the room size is large

Mercure J, Manager at Mercure Jakarta Kota, responded to this review

Dear romartins78, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Enrico SR Aji Executive Assistant Manager

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