Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,669 reviews

Best price
guarantee
Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,669 reviews

TripAdvisor Rating  4.0/5  1,909 reviews

Excellent stay!

Customer review rating 5.0/5

Jay S. Couples - Confirmed reviews ALL

My wife and I were travelling to Queenstown for 3 days and stayed at Mercure for its entirety. The property was strategically located away from the centre, yet a 5 minute drive. The room was spacious and well maintained. We were also greeted with a treat on account of our honeymoon! Definitely recommended.

Dear Mr S., Thank you for choosing Mercure Queenstown Resort for your recent stay and for taking the time to share your experience with us. We are delighted to hear that you and your wife enjoyed your time with us and that you found our property conveniently located, with spacious and well maintained rooms. We appreciate your feedback regarding providing more vegetarian options during breakfast. We will use this feedback to assist us when we review our offerings to ensure our guests are having the best experience. It was our pleasure to enhance your honeymoon with a special treat, and we are pleased that you appreciated our gesture. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for another memorable stay in the future. Warm regards, The Mercure Queenstown Team

Great spot, great facilities, very good staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Perfect

Dear Adrian, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Queenstown Resort. We're thrilled to hear that you enjoyed our great location, facilities, and found our staff to be very good. We appreciate your understanding regarding the room cleaning arrangements made by the booking party. Please accept our apologies for any inconvenience this may have caused. However, we understand your concerns and will take them into consideration moving forward. Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future for another enjoyable stay. Warm regards, Amy McMahon, Assistant Manager, Mercure Queenstown Resort

Not good

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

9 days without room serviced.workmates went 10 days

Good and confortable stay.

Customer review rating 5.0/5

Sanjeev N. Families - Confirmed reviews ALL

Clean and good service.

Dear Sanjeev, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fanny Wanpouille Assistant Manager

Good stay

Customer review rating 4.5/5

Ben Families - Confirmed reviews ALL

Nice amenities, very friendly staff, relaxing stay, enjoyed the hot tubs and gym!

Dear Ben, Thank you for taking the time to leave a review, we very much appreciate your high ratings regarding your stay at the Mercure Queenstown Resort. We are so grateful for your feedback and so happy to hear you enjoyed the gym and our relaxing hot tubs! It is a pleasure to know that you had a great experience at our hotel and that our facilities, staff and location exceeded your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amy McMahon, Assistant Manager Mercure Queenstown Resort

In partnership with TripAdvisor

Other web-users rate our hotel

  • 619 reviews 7.5/10 Location
  • 1,513 reviews 7.9/10 Room
  • 1,173 reviews 8.5/10 Service
  • 19 reviews 5.8/10 WiFi
  • 453 reviews 5.5/10 Food
  • 402 reviews 5.7/10 Cleanliness
  • 360 reviews 6.1/10 Breakfast
  • 244 reviews 5.6/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.