Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,653 reviews

Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,653 reviews

TripAdvisor Rating  4.0/5  1,908 reviews

Average but reasonable for a 1 or 2 day get away

TripAdvisor rating 3.0/5

mikew85 Solo travel - TripAdvisor review

Just out of the town, but a 30 minute walk into town, which is lovely with the views, the walk back is a little tough as it’s uphill. Good parking but I would imagine it can get exceptionally busy in the busy months. The hotel reception area was clean and modern, gorgeous views of the lake, a definite must if your staying here Rooms were clean tidy, and on the whole were nice, but you can see from the carpet that it does need a modernisation, the windows were still single glazed, so glade I’m not here in the winter months. Shower had a good flow of water but no pressure, beds were comfy. For the $$, you really are paying for the fact this place is in Queenstown, would expect more modern facilities for the price. Because you are out of town, there is not much around, so for food and drinks, it’s either the hotel or the walk, bus or drive into town. But if your want to visit Queenstown, its not a bad place to park yourself for a night or two, the views are stunning.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Overall great! Check in was very late, I had to wait for a long time for the room to be available. Never experienced this long of a wait any where in the world that I have traveled.

Dear Andrew F., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. We're delighted to hear that you had a great overall stay. We apologize for the delay during check-in, we will do our best to improve our efficiency moving forward. We hope to welcome you back again soon for a more seamless experience. Sincerely, Fanny Wanpouille Assistant Manager

Well located if you like intense exercise

Customer review rating 5.0/5

Ruruhana Couples - Confirmed reviews ALL

We chose to use the excellent bus service which meant an intense hike uphill at end of our day. Ubers and taxis are very expensive so take yr walking shoes as it’s only 15 min stroll to town or buses run every 15 mins too.

Dear Ruruhana, Thank you for taking the time to share your experience following your recent stay at Mercure Queenstown Resort. We are delighted to hear that you had a wonderful stay and appreciated our convenient location. We understand that the uphill hike at the end of the day might have been a challenge, though we do believe that our location up here in Fernhill affords us some of the best views in the Queenstown. Your feedback regarding transportation options will be helpful for future guests. It's fantastic to know that you were satisfied with various aspects of your stay, including the check-in process, accommodation, breakfast, and the efficiency of our team. We appreciate your acknowledgment of our staff's efforts, and we'll ensure that your compliment reaches the relevant team member. We appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything else we can assist you with, please feel free to contact us directly. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Beautiful room and stunning view

Customer review rating 4.5/5

Virginia W. Business - Confirmed reviews ALL

Stunning view from a good sized room and comfortable bed. Helpful staff and lovely food from the dining room, but bizarrely poor choice and quality from the bar. Great to be able to open the windows for fresh air.

Dear Virginia, Thank you for sharing your recent experience at Mercure Queenstown Resort. We are delighted to hear that you enjoyed the stunning views from your room, as well as the comfort of our beds and the helpfulness of our staff. It's fantastic to know that you found the food from our dining room to be lovely. However, we apologize for any inconvenience you experienced regarding the poor choice and quality of offerings from the bar. Your feedback is valuable, and we will address this issue with our team to ensure improvements are made. We're pleased to hear that you appreciated the ability to open the windows for fresh air, contributing to a comfortable stay. Thank you once again for your feedback, and we hope to welcome you back for an even better experience in the future. Warm regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

Good Stay

Customer review rating 4.5/5

Tivam K. Couples - Confirmed reviews ALL

had a wonderful time

Dear Tivam k., Thank you for sharing your feedback regarding your recent stay at Mercure Queenstown Resort. We are delighted to hear that you had a wonderful time and that you found your overall experience satisfactory. Your high ratings for arrival, accommodation, cleanliness, and the hotel's sustainable development initiatives are greatly appreciated. Your feedback regarding the quality of food and beverages, as well as the pool, has been duly noted, and we will take steps to address these areas to enhance the guest experience. We value your loyalty as a member of the Accor Live Limitless loyalty program and appreciate your recommendation. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay. Best regards, Amy McMahon Assistant Manager Mercure Queenstown Resort

In partnership with TripAdvisor

Other web-users rate our hotel

  • 579 reviews 7.4/10 Location
  • 1,466 reviews 8/10 Room
  • 1,158 reviews 8.4/10 Service
  • 18 reviews 6.2/10 WiFi
  • 444 reviews 5.3/10 Food
  • 389 reviews 6.1/10 Cleanliness
  • 341 reviews 6.1/10 Breakfast
  • 239 reviews 5.2/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown