Hotel - Novotel Phuket Resort
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Novotel Hotel

Novotel Phuket Resort Hotel

282 Phrabaramee Rd  PATONG  KATHU 
83150  PHUKET
THAILAND

2,746 reviews
TripAdvisor Rating Based on 2,746 reviews
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Select your dates 4050.00 THB
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking
    • Bus/coach parking area
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air Conditioning
  • PHUKET INTL
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Tennis
    • Hard tennis court (Paying)
    • Outdoor tennis court (Paying)
    • Tennis (Paying)
  • Glass bottom boat  (Nearby)
  • Other sports activities
    • Croquet
    • Darts
    • Table tennis

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 217 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Phuket Resort

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,746 reviews
hazelf2017 2017/01/08
« Relaxing holiday »

Hotel was quite nice although our suite could have done with some tlc.the New Year's Eve gala dinner which was compulsory was expensive , the food was good but entertainment could have been better . Staff were friendly but had to keep telephoning housekeeping for things that had been promised but were not delivered

GumelarFA 2016/04/26
« Simply Excellent & memorable Experience!! »

I'll describe this in the following lists: + Great location not to far yet not to close from the busy patong + beautiful view from the lobby and parking area + well maintained property + a Mini market just across the road and plenty of restaurants in walking distance + Patong beach is also just across the road + a Quick check-in process as i had already done the online check-in (accor member privilage) + greeted by Hillary (credit to her) which was very friendly and gracious to give us an upgrade. an asset for the hotel as she will ensure great experience to the guests + Very neat, clean and spacious room (we stayed at building 2) with excellent view of the city & the beach from the balcony + Had a complimentary basket of tropical fruits + Comfortable bed & pillows + The TV has good international channels + beautiful 3 tier pools + well organized Kids club assisted by Dhea which was very kindhearted and nice to our son + lot of choices to have in-house meals + good selection on breakfast + had a full stomach at the seafood night + simple & fast checkout Highly satisfied of our stay with Novotel Phuket Resort Another notes/suggestion: Quite challenging to walk from the gate to the lobby - suggest to use the shuttle provided by the hotel Need to have more selections of halal food and change the breakfast menu each day The egg station should provide separate cooking utensils for halal eggs/omellete All in all - an Excellent & memorable Experience!! would definitely stay here again and recommend this hotel while staying in Phuket

Flyvnsky 2015/12/24
« A great place for friends and family »

We just spent the last weekend at Novotel Phuket Resort with friends. We went for the Junior Suite, which was spacious, well furnished in Thai Style with a spa bath and separate shower. And a great view over the bay. The stuff were friendly and efficient. We ate in the coffee shop and restaurant where the food (Thai) was delicious and reasonably priced.

NovotelPhuket, Manager at Novotel Phuket Resort, responded to this review

Dear Flyvnsky, Merry Christmas and Happy New year. On behalf of the entire team members would like to express the thankful to you for recently stayed and having taking your value times to wrote us your stay' feedback. Every comments we received always motivating us to maintain our service standard to serve you our guests beter is a must. Meanwhile we wish you a great festive season to be filled with joyful and happiness for coming new year. Best regads, Wutti Sanjorn Resident Manager

PittaPete 2015/08/12
« Nice hotel! »

Amazing location for travelling. It was rain all day long when i was there but I could Still enjoy massaging and Other stuffs in hotel. Staffs were great and they have services which say good night before bed time!

Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear PittaPete, Many thanks for 5 stars review ! I have passed the feedback on to the team and we are really happy to hear that you had a nice time with us. It will be great to welcome you back at any time to enjoy another lovely stay again ! With best personal regards, Sirisupa C. Guest Service Manager Novotel Phuket Resort

Ketan B 2014/10/30
« Best Location Resort »

Morning Breakfast is monotonous as there is no Change is Menu. For Vegetarian Very Limited Items and daily it is same. Reception people are very friendly BUTTravel Desk people are not helpful and not co operative.

Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Ketan B, Thank you for review and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and we will immediately improve follow your comments accordingly. With best personal regards, Sirisupa Chansa-ard Guest Service Manager Novotel Phuket Resort

Graeme M 2014/09/30
« Graeme McPherson »

Overall my experience was once again very good. The staff are very friendly and obliging in every way. The restaurants are very good and the food was tasty and served professionally and properly. A very good experience.

Jette2 2014/08/06
« Not 4 star hotel. »

Very beautiful seaview, well-working shuttlebus ,and free wi-fi. This hotel need a makeover. Many things are falling apart. Reasonably clean rooms, but too little storage space in room and bathroom The hotel is used for conferences and the breakfast restaurant is to small for a large groupe of people (100-120). No help finding table, and only coffee if you ask for it. Some people get all the attention, can reserve a table, and have different food served, while others can't even get a " goodmorning". Found a few girls in the lobby with good english skills, but some didn't understand a word of english. You can find much better hotels for the same amount of money elsewhere

Sirisupa C, Guest Relations Manager at Novotel Phuket Resort, responded to this review

Dear Ms. Jette, Thank you very much for giving the occasion to gain constructive feedback about your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, it is disappointing to hear some points that you did not fully enjoy you experience as we would have hoped. Certainly, you did not receive the service and standards expected of a 4 star Hotel and I would like to apologize for this lack of customer care and service while we were having a group. Obviously your comments have indicated the necessity of re-training in communication and guest anticipation which I will re-implement with immediate effect. Thank you very much once again for your comments. Best Regards, Sirisupa C. Guest Service Manager Novotel Phuket Resort

David B 2014/08/04
« Average accommodation »

Accor staff were excellent, however other resort staff's customer service was only average. Some guests may have problems with all the steps. Stayed on level two with a limited view over Patong beach.

Vivienne O 2014/06/28
« Novotel Phuket »

A lovely holiday spot..rather steep on hill side but good views...the staff good and efficient.The Hotel some improvements needed,quite old and some fresh painting decorating,would enhance the original former beauty,of this iconic place.The Tailor for making garments...a high standard ....in Thai Silk or Cotton Stunning.....

mariafaye19 2014/05/21
« A haven close to heaven »

Phuket is no doubt one of earth's beautiful paradise and Novotel's perfect location will give you the front row seat to the loveliest sunrise & sunset you could ever experience. Room, food, service, A+

Apichet M, Front Office Manager at Novotel Phuket Resort, responded to this review

Dear mariafaye... Thank you very much for your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive positive feedback about the room, food, location and services. We will raise your comment to the Novotel Phuket Resort team. We trusted that your next visit will be as pleasant as the previous one. Sincerely, Mr. Apichet Maneesinn Front Office Manager Novotel Phuket Resort

Tiahn A 2014/05/11
« Great Location, Views, Rooms & Restaurants »

Travelled here in April/May and it was such a good stay. Food was great, not any cheaper then home though and Coronas were super expensive. But the rooms were awesome and the service was awesome also. and the 3 large pools were great. Would definitely stay here again!

Nico0013, Front Office Manager at Novotel Phuket Resort, responded to this review

Dear Tiahn A We very much appreciate your comments regarding your stay at the Novotel Phuket Resort. It is always a pleasure to receive the feedback about the Coronas price. I will share your comments with our team about the room and the staff service. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Apichet Maneesinn Front Office Manager Novotel Phuket Resort

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