Novotel Bali Benoa hotel

"Great for Family"

15th May 2012, MikimsMonkeys, Melbourne, Australia

This is a great hotel to stay if you have a family and is in a good location close to restaurants. We stayed for 10 nights with our 3 young children in a family room which is not on the beach side but is quieter with a better pool. The room was very dark and could do with some updating though. Next time we will consider staying in a family suite. We used the kids club and babysitter a few times and they were fantastic. The reception staff need to be more helpful and attentive. We asked for a power converter 3 times and still never received it so we bought one. Also when I told them a large brick from the top wall in our patio area fell and hit my childs face they just smiled and laughed saying they are not too stable. I had to ask for this to be checked and it never was. Breakfast is great and has a kids area where they can eat and play while you have your own breakfast. Would be good if you could have free wifi in your room.

"Never again Novotel Benoa"

9th May 2012, altheriddler, Gosford

Decided to spend 2 nights on the quieter side of Bali after 10 days at Legian (Padma resort - highly recommended).What a let down the area and hotel was. We stayed in a cabana. The room was old and outdated. The sinks were cracked as were the floorboards. The toilet cistern had come off from it's wall fasteners and lurched every time you sat on it. The sheets had NOT been changed from the previous tenant.We couldn't wait to get back to Legian again

"make better room"

8th May 2012, votre-23, Surabaya, Indonesia

room equioment is poor, this is my last third time , i visit but no progress in the repair of the equipment room of novotel,thi is very disappointing, i hope the novotel to fix it

Management responseDear Guest,thank you for your comments on your recent stay with us, and I am pleased to see you already spent the third holiday with us.I am sorry that you were not saitsfied with some of our room equipment and please take my apologies for that. Our rooms have been renovated in 2009 and 2010, may I ask you to come back to me directly to specify your suggestions to improve our reaction time.Looking forward to see you again for the 4th visit andbest regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Benoa hotel"

24th April 2012, Raytobing, Jakarta

The location of the room was across from the busy street is inconvenient. I think management should get a better idea to solve this. The room is very clean and nice.I would like to spent more time there next time I'm in Bali.Cheers

Management responseDear Guest,thank you for sharing your good comment on our room cleanliness on tripadvisor and we will be happy to welcome you again in our resort.Our hotel is divided by a road which is secured 24 hrs to make crossing the road safe and easy. In this 'Garden Wing' we have our Deluxe Rooms, our quiet Nirwana Pool, Crocokiss Pool and Balinese Restaurant. As our hotel is set up like a Balinese village with rooms only on the ground or first floor, our rooms are spread out within 3 hectares of land. This makes our hotel so unique and enjoyable.With my best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Great Hotel specially for those travelling with kids"

22nd April 2012, AnuJoshi, Singapore, Singapore

Recently stayed at Novotel Bali Benoa,had a very enjoyble stay. the hotel is located right at the beach which is great when travelling with kids. The staff was very warm and courteous. My only request is if they could have more variety in the menu and add some more options to the childrens menu.

Management responseDear Guest,thank you for your review on your recent stay with us. I am pleased to read that our team made your family holiday comfortable.We offer an own children menu in our outlets and please let me check if we can add some more items on this menu.Looking forward to welcome you again in our resort andwith my best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"chill out time"

21st April 2012, debztery, Perth, Australia

staff fabulous .......stay relaxing.........entertainment spot on .........my 12yr old xp multi-culture at it's best ............made friends with others from across the globe and interacted well.............and staff had him using is school taught language ..........he was put to the test and they helped him and encouraged him ............cheers Novotel Nusa Dua .........staff /management .........thank you

Management responseDear Guest,thank you for sharing your review on your stay with us and it seems you and your family could really chill out on your holidays. Great to hear that your son made friends with other kids from all over the world and had to use his language skills.Hope to see you again at the Novotel Bali Benoa andbest regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Seamless"

19th April 2012, BaliHai26, Perth, Australia

Our stay was fabulous. The staff friendly and warm. The surroundings relaxing and stress-free. The layout of the hotel was just right. You got great value for money and beyond. We have found our hotel in Bali for many more trips. Thank you Novotel Bali.

Management responseDear Guest,thank you for your very positive review on your recent stay with us. It feels good to read that you could fully enjoy your holidays in our resort. We really try to have an excellent value for money relation for our guests with many offers and activities, and thank you for mentioning it in your comment.We will be more than happy to welcome you on your next trips to Bali again and to be your 'Bali Hotel' in the future.With my best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Disappointing stay at Novotel Bali Benoa"

18th April 2012, 45caroline, London, United Kingdom

We booked a one bedroom villa with private pool and jacuzzi as a treat for five days of relaxation. On arrival we were shown to the accommodation and were disappointed. The villa was pretty but shabby and outdated and in need of refurbishment. The lounge area was located outside under a thatched roof and the bathroom was also outside including the toilet. This sounds very quaint but when it is hot and humid and there are lots of mosquitos at night it makes it very difficult to take a bath/shower or cool down.When we re-read the details of what we had booked it did not mention anywhere that the bathroom was outside or that the jacuzzi was in fact an outdoor jacuzzi bath.After the first night we had to complain about the uncomfortable bed as neither of us could sleep nor could we face a second night of discomfort. At first we were told it was a fairly new mattress and when we questioned this and said we would have to leave if they couldn't do anything they found a refurbished room with a new mattress and changed the mattress on the bed, this was more comfortable but still not great.The restaurant areas were all open plan and at night there were lots of flies on the food which made it very unappealing and after the first night we chose not to eat in the hotel.On a couple of occasions we tried to order tea and coffee via room service in the room and these took forever to come on both occasions.The area around the hotel was badly affected at night by mosquitos and this made it very difficult to use our space without getting bitten to pieces. The only plus point to the hotel was the location to the beach which was great, the main pool area was very nice as was the private pool with our villa. In additon the massages in the spa were very good and the staff in the spa very helpful.We will definately not be recommending the hotel to our family and friends

Management responseDear Guest,thank you for sharing your comment on your recent stay with us, only with the different views of our guests we can improve our services. Please take my apologies that you were not fully satisfied with your stay in one of our pool villas.As you mentioned we changed the mattress to a softer one after the first night and offered a free 50 minutes couple massage for your inconveniences (and I was confirmed during your stay that you were ok with our handling of this issue).Our villas were built in 2009, we keep them well maintained and all future travellers may take a look at our homepage for pictures of the setup, also mentioning the open bathroom and outdoor living room. Also some fellow travellers made pictures which can be seen on tripadvisor.For our outdoor buffets we do our utmost to provide the highest hygienic standards and I am sorry that you did not find it satisfactory for your standards. As Bali is a tropical island Mosquitos can be found in all areas of the island.Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Will definitely be returning to Novotel Benoa our next Bali trip - affordable but great ammenities and service"

14th April 2012, Myriam1973, Perth, Australia

Absolutely enjoyed our stay at Novotel Benoa. The hardest choice was which of the 3 pools to swim in - all were lovely. Breakfast was the best! I have never looked forward to breakfast this much in my life. The B/F buffett had everything and more that you could want - from the choice of eggs ( fried, poached, omelette ) to the pancakes, crepes, waffles, french toast and fruit platters. There was also cold meats, cheeses, salads and a variety of breads to toast and bread rolls. The mini fruit tarts were hard to pass by not to mention all the danish's. Get the idea how much I enjoyed their breakfasts?All the staff were wonderful and very friendly. Staff had adequate english skills I had no trouble being understood and they were always keen to help/provide service. I wish I had more spending money so I could have tipped them more as I was leaving...This hotel is definitely worth staying at and when I go back again I will hopefully be staying there again. It is about 30 mins from Kuta where we went shopping but the hotel offers a taxi service. It is worth using as you know what not to pay when you are catching a taxi back from shopping. One taxi tried to charge us $160000 rupiah when it only cost us $90000 when using the hotel taxi! I thoroughly warn you not to change your money on the street by the hotel - the money changers will keep half your money and if they can't rip you off they will get mad at you and tell you to go away. Once you have recounted it they pick it up to tidy the wad of notes up and though sleight of had ( like a magician ) they push it under the bench and you won't have a clue. Change it at the hotel please! The hotel will at least give you big notes - the money changers on the street will use $20000 notes which makes it harder for you to count.We stayed in the Garden Wing rooms they were nice, the airconditioning was lovely and cold and there is a tv with foxtel channels. Each room also has a private balcony which was good for me because that is where I smoked. The room cleaners were great and there is a drinking water fountain/stand at the end of each hall so you can just fill up your bottles instead of having to buy new ones all the time. We had WiFi in our room but there is a internet room in the lobby ( airconditioned ). Our departure flight was at 10.30pm and room check out is 12pm but we left our bags in the lobby and did last minute shopping. We hung out in the internet room till it was time to go to the airport. Loved it!!!!

Management responseDear Guest,thank you very much for this very positive review on your recent stay with us. It seems you really enjoyed our breakfast :) and I will be happy to share your experiences with my team.Your comments on the in house services and also taxis and money changers will be a very valuable source of information for future travellers to Bali and our hotel.Looking forward to welcome you again in our resort!With my best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Satisfied"

13th April 2012, Andreegrahatara, Surabaya

The overall my stay was great. We are satisfied with the room, the facilities as well as the service. Would definetly stay there again in the next future.

Management responseDear Guest,thank you for our very good rating and your positive comments on your stay with us. We will do our best to make your next stay as memorable as this recent one.Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"We Loved It..."

12th April 2012, Noosaville, Australia

Loved the Novotel Benoa, very family friendly and a nice and quite place to stay.Great food and fantastic brekkie every morning and our room was very clean with amazing beds slept like a log .....Location is perfect for us plenty of Spa's and restuarants next door and a small amount of shopping on the strip, however we really just loved to lay on the beach and use the large family pool my daughter loved the kids club.We will be back in the next few years

Management responseDear Guest,thank you for your very positive review on your recent stay with us. Your detailed comments will help future travellers in their decision when selecting an area and a hotel resort in Bali.Looking forward to welcome you and your family soon again.Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Great resort for families/couples away from the hustle of Kuta"

12th April 2012, KiwiR0b, Auckland NZ

We had a beachside cabana which was fabulous , the location was second to none.First the positives..1/Great quiet pool across the road in the hotel area, very private and lots of shade if required.2/Nice location far from the madding crowds3/ Great for families with kids4/Friendly staff , they fixed our problems when we asked..Good to see proactive behaviorNegatives1/ Beds too hard2/ Breakfasts very bland ,lots of pre cooked itemsWe would still recomend this hotel to couples who want to get away from the hustle of Kuta and also to families with the Novotel kids club

Management responseDear Guest,thank you for your comments on your recent stay with us and for recommending our resort for couples and families.Great to read you liked many of our services. For the bed, some guests like our beds being a bit harder, but some feel it's a bit too hard. We now ordered 'bed toppers' from King Koil and informing our guests that we will put this comfort layer on top of the mattress if they feel the bed is too hard. This service will be available in the next weeks.At breakfast we prepare fried eggs and omlettes in advance to avoid queues for these items. Next time you stay with us please feel free to order a freshly made egg dish with our cooks at the open kitchen. They will do it individually for you.Looking forward to welcome you again andwith my best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Average service"

9th April 2012, Jember, Indonesia

The hotel provides a lot of activities for children and adults around the hotel, such as cooking lessons, games pool for kids, massage lesson. Also everynite the hotel presents some performance, such as balinese dance, modern dance, traditional market. The hotel is located in the street full of shops, e.g. handicraft shops, minimarket, spa & massages, also many restaurants.Still many things to be improved regarding the hotel services, such as the quality and taste of the food, the amenities in the bedroom, and the hospitality of the bellboy, waiters. The hotel is divided into two location separated by the street. So, everytime we need to go for breakfast/restaurant or go to the beach, we have to cross the street. Not very practical. Not like you expected from the website ad.

Management responseDear Guest,thank you for your comments on your recent stay with us and I am sorry you were not fully satisfied with our services.I am also sorry to read our rating on our food quality as this is very high rated by many other guests. May I ask you to come back to me directly with some suggestions as this would be very valuable, also for the amenities in the room as all our rooms are fully stocked according our hotel level.Our Deluxe Rooms are in the Garden Wing of the hotel, with the street being secured by a guard 24 hrs a day who facilitates crossing safe and easy, this is also mentioned on our webpages.Please take my apologies again that you could not fully enjoy your stay with us which resulted in the low rating.Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"very good value stay"

3rd April 2012, Jakarta, Indonesia

This is our second stay at this hotel.First come for checkup at 2 pm, and still need to wait for room availability around 30 mins.Our room is across the street of the lobby / beach wing. A little bit old but still in good shape overall.Kids club offer wide variety of activities in morning & afternoon.A very good value stay

Management responseDear Guest,thank you for your comment on your second family holidays with us and we are happy you and your kids enjoyed your stay.We completely renovated all our deluxe and tropical terrace rooms from 2009 to 2011, in the public areas we are respecting the traditional balinese style while keeping the whole area well maintained and in shape.Looking forward to seeing you again in our resort.Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Novatel Benoa"

2nd April 2012, Perth, Australia

We are a family of 4 with a 10 year old and an 8 year old. We all loved our stay at this hotel as it is on the beach and away from all the traffic of Kuta. The kids played in the pool most of the time and left us to relax. We had a wonderful massage on the day beds overlooking the ocean. If you use your Accor Card for the meals it is extremely cheap for the beautiful buffet dinners ( Only around $10 aust to feed 4 of us as kids under 12 eat free!) The staff were lovely and we will definately stay there again. Hobbs Family

Management responseDear Guest,thank you very much for your review on your recent stay - it feels good that you and your family fully enjoyed your holiday with us.We try our best to create memorable moments for our guests together with a favorable and matching price/value ratio. We are happy you appreciated our services.Looking forward to welcome you again in our resort.Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Comfort Stay in Bali"

31st March 2012, Surabaya, Indonesia

I have nice experience to stay in Novotel Benoa Bali...very good and quiet place. It's very good place to stay in Bali for family with kids.

Management responseDear Guest,thank you very much for sharing your experiences with your family on your holidays in our hotel. I am glad to read that you had an enjoyable stay in our resort and hope to be able to welcome you again.Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Novotel Bali Benoa is not good"

30th March 2012, Jakarta, Indonesia

Upon check-in, Customer Service did not tell me I had free wifi in the two rooms we booked. Had to show my online receipt the following day. However, wifi reception in our rooms was terrible. Also, the towels were old and not white anymore. I will not return to this hotel until they have renovated it.

Management responseDear Guest,thank you for your comment on your stay with us and I am sorry that you could not enjoy your days in our hotel which resulted in the very low rating.Please take my apologies about the internet inclusion - we will train our staff again which package have internet included. We provided internet slips immediately and of course no costs occured. I am sorry to read that internet was slow, I use it personally in the guest rooms area myself and find it sufficient (unfortunately internet is less fast on the island of Bali than in major cities).We are changing all of our towels within the next weeks - please ask for a towel change when you are not satiesfied with the ones supplied.Our rooms have been renovated from 2009 to 2011 which is valued by many of our guests.Thank you again for sharing your comments and please be assured that we try hard to provide the best services for all our guests.Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Great location and Great hotel"

30th March 2012, Ballarat, Australia

We stayed at the Novotel Benoa for five nights just recently. We had a good location in Seminyak prior and were worried it wouldn't be as good. The Novotel completely lived up to expectations...from the minute we arrived until we left the staff were very helpful and professional. Our room (tropical terrace) was fantastic and the food was much better than average. The location is a big plus, right on the beach with access to watersports and much quieter than the rest of the touristy part of Bali. Couldn't have been happier and will definitely stay there again on our next trip (honeymoon!!)

Management responseDear Guest,thank you for your sharing your experiences on your recent stay with us. I am very happy to read you could fully enjoy your holidays.We are looking forward to welcome you again at our hotel.Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"suggestion"

29th March 2012, Bandung, Indonesia

After renovation, your dining room choose man made floor tile, and pedestal of the wooden post also covered by same floor tile; it is not same ethnic concept , better use natural stone.Breakfast is excellent.

Management responseDear Guest,thank you on your comment no your recent stay with us and I am glad you enjoyed our breakfast buffet.For the renovations done in 2011 we tried to keep the original and traditional Balinese style in our bar and restaurant with adding some contomporary elements, also we still use new furniture in wood and rattan to keep the typical ethnic atmosphere.Looking forward to welcome you again andbest regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Our stay"

27th March 2012, Palm Beach, Australia

Fantastic hotel. Will definitely go back. Friendly, helpful staff. Great facilities. Gym weight equipment could be updated. Beautifully authentic landscaping. Great to have the choice of two swimming pools and the beach. Free wifi throughout hotel would be appreciated especially given the cheap cost of this service throughout Bali.

Management responseDear Guest,thank you for your top rating of our hotel for your recent stay with us and I am pleased to read that you had great holidays.I will check on free wheights at the gym and for the internet we offer 4 Macs (and from this week also 2 PCs) in our lobby for our guests to use free of charge, 24 hours. Also we offer free WiFi in lobby and bar. In rooms there is highspeed internet with charge as the cost for this service is still very high in Bali - all our competitors do the same (but without the offer of the 6 free computers in the lobby;).With my best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"comments"

27th March 2012, Pulau Penang, Malaysia

Overall I am satisfy with my stay with Novotel.My family enjoyed very much on the Nyepi programThe pools is great and overall the facilities is good. The staffs are well trained and very polite and kindSome minor points that I would think if the hotel can further improve will be great:-On the Nyepi day, guess the guests was over crowded and therefore I find the service at the restaurant during breakfast time was a bit slow. It will be good if the manpower can be increase to cover that for better serviceIf the hotel can provide in room dvd player, it will be great too as sometimes the kids like to watch their own favourite cartoons in DVDThe cereal served for kids during breakfast guess was kept for too long and it is a bit soften already

Management responseDear Guest,thank you for sharing your comments on our hotel and I am happy you enjoyed our program during the 'Silent Day'.Thank you also for your suggestions and I will take a look at each of it to be able to improve our services. For the staffing on Nyepi day we have half of the staff working this year, the other half will be on duty the following year - It is the highest holy day in Bali and thank you for your understanding that we also respect this for our staff without reducing our quality of services.With my best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"overall very good"

26th March 2012, Jakarta, Indonesia

the location and facilities are suitable for children. The water sports activities are easily accessible . it was unfortunate that the weather is always raining in the morning . Otherwise it would be perfect holiday

Management responseDear Guest,thank you for your positive review on your recent stay with us and I am very sorry about the weather situation. It is now the end of the raining season and the sun-to-rain-ratio gets better now day by day, means you have to come back :).Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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"Bali March 2012"

25th March 2012, Bellevue Hill

Great hotel, great holiday - stay on the beach sideMust walk along the beachLimited dinning options in the area, but good food at hotel

Management responseDear Guest,thank you for your short comment and I am happy you had great holidays with us.See you again!Best regardsAlexander PoindlGeneral Managerh1922-gm@accor.com
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