Hotel - Sofitel Melbourne on Collins
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Sofitel Hotel

Sofitel Melbourne on Collins Hotel

25 Collins Street 
3000  MELBOURNE
AUSTRALIA

5,116 reviews
TripAdvisor Rating Based on 5,116 reviews
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From 271.40 AUD Non member rate
From 271.40 AUD Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Solarium (Paying, Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • MELBOURNE INTERNACIONAL AIRPORT
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
  • Tennis (Nearby)
    • Grass tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities (Nearby)
    • Athletics stadium (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Football (Paying, Nearby)
    • Jogging track (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious and elegant in design, guest rooms at Sofitel Melbourne On Collins are luxuriously appointed and beautifully furnished. Featuring an elevated position and floor-to-ceiling windows with spectacular views over Melbourne, each guest room and suite provides a relaxed setting far removed from the hustle and bustle of city life. Rooms at this stunning Melbourne hotel feature a large work desk, wired and wireless internet access, a large, modern ensuite, and a TV with cable and pay-per-view channels.

  • 363 rooms
  • 337 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Crib on request
    • Remote control TV
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Cordless telephone
    • Direct dial telephone
    • DDI - Direct Dialing In
    • WIFI in your room
    • Phone with 2 handsets in room
    • High speed transmission line
    • Iron in room
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Melbourne on Collins

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 5,116 reviews

rosalindp0 2017/04/21
« Girls weekend »

Fast, efficient, friendly service at all times. One could not fault the hotel staff on their attitude and demeanour. Having the Tram station right near the front door was very helpful and one could quickly get out of the hustle and bustle by walking into the Treasury and Fitzroy gardens just at the top of the block.

GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for posting a fantastic review of your stay at Sofitel Melbourne On Collins. We are delighted you enjoyed your stay at the hotel and appreciated the ideal location. We look forward to seeing you again on your future visits to Melbourne.

Adrian K 2017/04/12
« The room with a view »

Very nice place to stay, room had some of the best views in town. Breakfast was a great version of a buffet. Good quality not bulk sizzler style. The hotel is getting older now but still very clean. The staff are very helpful and make sure that you are in your room and happy. They then do not bother you when not required.

GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for this very positive feedback. I am delighted that you managed to relax and enjoyed the comfort of your room during your short stay. My team will be pleased to know that you appreciated their helpful and friendly service. We look forward to welcoming you again soon.

jamesdR4284FP 2017/04/07
« Sunny Melbourne »

Excellent location and very helpful staff. The daily breakfast on level 35 was great value. Would stay here again on our next trip to Melbourne. Thoroughly enjoyed our two nights at the Sofitel on Collins. Will definitely be coming back again.

GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your positive feedback. I am really pleased that you enjoyed your room as well as the breakfast and the service you received. We hope to have the pleasure of welcoming you again on your next visit to Melbourne.

B7477AVsimonb 2017/04/03
« Sofitel Perfection »

I recently stayed three nights at the Sofitel in Melbourne and my expectations were exceeded in almost every category. From the professional yet pleasant staff in the Sofitel lounge and at check-in, to the decor and fittings in the room - it was wonderful. A very minor issue was the bath / shower was a little dated but this did not detract from the overall experience. Well done Sofitel!

GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for sharing your experience following your recent visit to Sofitel Melbourne on Collins. It was wonderful to hear that we made your stay truly enjoyable. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. We look forward to welcoming you back in the future.

Shane S 2017/03/17
« One night is not enough »

Suprised my wife with tickets to The Book of Mormon for our anniversary and thought we'd make a night of it so booked a room at the Sofitel. It's the third time we've stayed here and the hotel and the staff are just marvellous. When booking the room in the notes I asked if reservations could be made at No. 35 for the pre-theatre dinner and advised that it was our anniversary. The next day I received a call confirming our restaurant booking and have to say that both the sharing plates and the mains were sensational, well presented and great flavours. When we got back from the theatre that night there was a complimentary bottle of sparkling chilling on the table for us, nice touch. The beds are super comfy and we were too awake after the espresso martinis we'd had at the show so we snuggled up in bed and watched a movie on pay per view. Will definitely stay here again, the only minor niggle is that they don't offer free wifi but other than that I can't fault this amazing hotel.

GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your lovely comments and thank you for choosing to celebrate your Anniversary at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. Please note that by joining Le Club Accor Hotels free loyalty program, guests earn and redeem points at any one of the 2,800 participating hotels along with a wide range of benefits including complimentary WiFi, online check in, fast check out, airline miles and partner discounts. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

BLKSSRIDE 2017/03/06
« Looking a little tired but still a great location »

This hotel dines out on its location. If it didnt offer the fantastic views and be in close proximity to the Flinders Lane culinary delights Im not sure it would not get the occupancy it does. As part of the Sofitel Brand, it like the Sofitel in Sydney (Wentworth) need some addressing by Accor Australasian management. Black corners in the bathroom caused by mould in the sealant is not a 5 star property. Rooms could do with a serious face lift/refurbishment and no Nespresso machines like you find in other similar branded properties was a disappointment. Staff where helpful and polite as would be expected. Upon checking out at 7 am on a Sunday morning I didnt expect to be accosted by a so called taxi driver wanting to take my bag to another street to get into his cab. Concierge service here needs some serious attention.

GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you very much for your valuable feedback. We are sorry to hear that you did not like some of the aspects of the hotel and its services; we are pleased however that you enjoyed the location of the hotel. We hope to have the pleasure of welcoming you again on your next visit to Melbourne.

brianrM6521OI 2017/02/25
« Perfect work stay »

Great location, excellent views and wonderful service. Due to my Platinium status I had access to Club Sofitel and it is one of the best lounges I have been to. Al a carte breakfast selection, Nespresso coffee and quality wines and canapés in the evening. My only criticism is that the bathrooms are dated as the shower is in the bath. Staff very helpful.

GM_C_Scott, General Manager at Sofitel Melbourne on Collins, responded to this review

Thank you for your review on Trip Advisor and thank you very much for your lovely feedback. I am sorry to hear that the guest bathroom was not to your liking, I am pleased however that you enjoyed the location of the hotel, our Club Sofitel and the service you received from my team. We can certainly offer you a walk in shower for all future stays. We look forward to welcoming you again.

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