Hotel addressLake End
How to reach the hotelGPS :S 38° 7' 58.57'' E 176° 15' 5.15''
Contact the hotel
- Tel. (+64)7/3463888
- Fax. (+64)7/3471888
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Novotel Rotorua Lakeside - hotel reviews in Rotorua
Hotel code: 1874
Accorhotels.com customer reviews in partnership with TripAdvisor
"Our short break!"
22nd September 2013, Viviana H
Everything was perfect. The kids really enjoyed the swimming pool. The room was big enough to have two busy kids playing! Staff were good and always looking to help usIn general all was good, specially if you go with kidsView management response »
Management responseYour wonderful compliments really mean so much to all of the teams here at Novotel Rotorua Lakeside.We pride ourselves on the family-feeling level of customer service that we provide, and feel so very grateful that you noticed! Warm regards to you and your family.Please come back and see us again!
"Convenient and Excellent Location"
16th September 2013, nzmuzo, Auckland Region, New Zealand
Well serviced and clean room at excellent location near heart of the town.Sky movie channels weren't available and only pay per view movies which was little disappointed.Plenty parking spaces with friendly staffs were generally very helpful.Haven't tried any of restaurants and bars so cannot comment on those.View management response »
Management responseWe truly appreciate your compliments and are delighted that you have enjoyed your stay with us.It’s fantastic that you were pleased with our excellent location and plentiful parking.Looking forward to welcoming you back.Thank you again from the team at Novotel Rotorua!
12th September 2013, bradnz, Auckland
Originally placed in a room right by the lifts, asked to be moved further down the hall but the only room they had was one with two queen beds. Not the end of the world since i was staying by myself but it meant the a sleep in a smaller bed and no couch. Other than this, was a pleasant one-night stay. Enjoyed the pool area.View management response »
Management responseThank you for posting this review of your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I am glad that overall you enjoyed your stay and our In Balance Spa!Thanks and best regards
9th September 2013, cretew, Whakatane, New Zealand
Great service from all staff, a special mention to Scott, friendly, happy and willing to help. A most enjoyable stay in a centrally located hotel, close to the inner city, restaurants, bars and entertainment. The rooms are spacious enough with outstanding views of Lake Rotorua. Comfortable beds and a decent sized clean bathroom.The only issue would be that servicing the rooms with a little bit more attention to detail, lack of coffee and tea sachets etcVery pleased and great value for money, will definitely be recommending to family and friendsView management response »
Management responseWow - thank you for your review, and the personal acknowledgment given to Scott. He will be so happy to read this - thanks. We are truly fortunate to have so many great employees on our team.It's awesome to hear you'd recommend us to your family and friends – thank you!We look forward to welcoming you back.All the best from Rotorua!
"Happy Fathers Day"
6th September 2013, JohnBuoy2013, Gisborne, New Zealand
My Husband had a nice surprise for Fathers Day with our stay at the Novotel. We had the most amazing dinner & a lovely waitress. The service was great. We would certainly recommend the Novotel to our friends. Thankyou Novotel for our stay.Sherryl.View management response »
Management responseHi Sheryl, Thank you for your awesome review! Our team in Atlas Restaurant will be thrilled to read your comments.We would appreciate your recommendation to your friends – thanks so much.We hope to welcome you many times for more surprises and celebrations!Thanks.
"A decent hotel"
5th September 2013, adn88, Nantes, France
The hotel lobby is very nice and is located very close to the lake (walking distance). Free parking, fast check in and out. I would recommend it if you are looking for something cozy and have a little bit stretch on your budget.View management response »
Management responseThank you so much for your gracious comments on our lobby (I agree it looks great), free parking and efficient reception service.Thanks for your support and recommendation.We look forward to hosting your next family stay! Best regards
"Great comfy bed"
5th September 2013, hazelauckland, auckland
Good location can walk to cafees, "fat dog" and " Leonard's " itilian - friendly staff and great bed.. Super comfy!! We stayed 5th floor with ur daughter who slept on pull out coach - surprisingly comfy. Good size room. Spa pools where a little smelly ;)) as expected but great fun.View management response »
Management responseThank you so much for you wonderful comments!I am happy you had time to visit our In Balance Spa and the geothermal pool facilities – fantastic!Glad you had a great time and hope we'll see you back in Rotorua soon!Thank you again and warm regards
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.