Hotel - Novotel Paris 14 Porte d'Orléans
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Novotel Hotel

Novotel Paris 14 Porte d'Orléans Hotel

15, 17, 21 boulevard Romain  Rolland 
75014  Paris
FRANCE

867 reviews
TripAdvisor Rating Based on 867 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel fully renovated in 2017: latest generation rooms, new fitness center and renovated restaurant.

Hotel location

Our rooms

With a contemporary design, the spacious, air-conditioned and soundproofed Novotel room is a true living space, and can be adapted to suit all requirements. Our 150 rooms include free WIFI, air conditioning, a flat-screen TV and a minibarWith free bottle of water. Choose an Executive Room or Suite and enjoy a space of 388 sq. ft. (36 m²) to 484 sq. ft. (45 m²) with lounge area, ideal for families. With plenty of VIP perks: Bathrobes, slippers, free mini bar and Nespresso coffee machine.

  • 150 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 150 family rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Paris 14 Porte d'Orléans

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 867 reviews

vlr2001 2017/05/10
« comfortable, clean, good value for money »

we stayed one night at this hotel. the entrance into reception feels very nice, with modern seating/ lighting etc. the staff were quick to check us in. The room was clean, and as it was a family room, there were two seperate beds for the children which was perfect as they are 11 and 13 so we were anticipating having to share with them! the bathroom was lovely and modern, just a shame the toilet was seperate (but thats personal preference) there was a wardrobe and fridge, and a great little shelve area that you could put your suitcase on off the floor.Breakfast was good, self serve, but with a good selection, you could fry your own eggs on a griddle with your own little frying pan! plenty of selection to cater for all tastes. localtion is good only a 5 min walk from nearest metro station. there is a busy main road outside, but the double glazing was great and you couldnt hear the noise from inside the room.

Stéphane T, General Manager at Novotel Paris 14 Porte d'Orleans, responded to this review

Dear guest, What a positive comment ! It is such a pleasure to read that your stay with us was a good experience. We just renovated all our rooms and renew our breakfast offer : it is a beautiful reward to hear that it suits to your expectations. We hope we will welcome you again and soon at Novotel Paris 14 Porte d'Orléans ! Best regards, S.TISON - Site Manager

ceeceee2016 2017/03/24
« Not a four star hotel »

I was unpleasantly surprised for a 4 star novotel, having stayed in other Novotel's before I was disappointed with this one. There was little variety for €18 breakfast compared to the other Novotel's, only orange juice was served no other flavours, stuff ran out during breakfast including the hot water and guests had to constantly go up to staff to ask them to refill the things. Some tables had no cups and I remember one occasion where some guests had to take spare tea cups from our table because they had none on their table. You get one bottle of water in the minibar even though the room is occupied by two people. We had paper cups in our rooms not tea cups which again for a four star is not on, but apparently this is for the environment, but again other Novotel's which are in the same program still provide normal teacups and spoons. Staff weren't polite and don't smile and seemed like they didn't want to be bothered including the bartender. We asked for a late check out but was told the hotel was fully booked, but if we paid they could let us check out late, which I found wierd because if you are fully booked it means you can't accommodate us so how would that change for a fee? The rooms were well decorated and lovely, housekeeping left the used glasses in our room for two days in a row, don't know why. There was some maintenance going on or someone was drilling something and it was quiet noisy. We were welcomed by Francois who was very helpful and polite and even gave us a map and showed us all the tourist attractions.

Stéphane T, General Manager at Novotel Paris 14 Porte d'Orleans, responded to this review

Dear CHIDO CHIWOME, Thank you for taking the time to tell us about your experience at the Novotel Paris 14 Porte d'Orleans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We take in account all your remarks regarding our breakfast (staff, orange juice, variety...). We will work on it to improve ourself. We are taking part into the ACCOR environment program (Planet 21), that's why we provide paper cups in all our rooms. In the same way, we ask people to put their towels on the floor only if they want to change it. We would like to apologize if you had the feeling that our teams were rude. Our goal is to make you satisfied, so be sure it was an exception. Regarding the late check-out, in case of availability, it’s with pleasure that we offer you the late check-out but when we are fully-booked, we have a special service that’s why we ask for an extra charge. We will advise François with your congratulation, for sure he will be very happy ! At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane TISON- Site Manager

Gordon W 2015/11/02
« Great Accommodation - good location »

We stayed at the Novotel Porte d'Orleans for 3 nights in an Executive Room. Including breakfast the tariff was 170 Euro per night. For that we received a well presented large room, free wifi, Nespresso machine and free mini bar - albeit only soft drinks and a solitary can of beer. The room was spotlessly clean and serviced well each day. The service at the front desk was always excellent. The location is close to a metro line which takes you to most tourist locations with at most one change. The hotel was let down by the restaurant (for breakfast). We have always regarded the Novotel breakfast as a good lesson for other marques who want to attain this same level of service. Perhaps the staff at this Novotel should spend some time at other hotels of the same brand. On our first breakfast, the front of house service was excellent but let down by non-replenished drinks and overcooked hot foods. On our second breakfast the front of house service was poor - many people waiting a very long time to be served and the food service was atrocious. No crockery. Dishes - hot and cold - not replenished. Drinks - juices etc - not replenished. There did not seem to be anyone in charge and it was simply a shambles.

irmakster 2015/10/12
« an almost OK hotel »

everything was almost OK. this is a business hotel so do not expect too much. you can go to the metro station in ten minutes by walking. you can go to the centre of Paris via metro easily. But there is definitely nothing interesting around the hotel. breakfast was more than enough but a little expensive. cleaning was not very good. the toilet is not within the bathroom which is quite unusual.

Yiannos A 2015/04/22
« Great place to stay with easy access to Paris centre »

Opted for the suite, and it was a great treat for the family - You can spot the Eiffel tower in long distance, so that reminds you that you are indeed in Paris!. The metro station is quite near (line4), so the centre is easily within reach within 15-20 minutes.

Chareon P 2014/10/21
« Great Hotel »

Had a wonderful stay. Great hotel for families with young children, with dedicated children play area. Very good choices for breakfast. Comfortable bed, very quiet. The hotel is clean, short walk to metro station.

Stéphane T, Direttore generale at Novotel Paris 14 Porte d'Orleans, responded to this review

Dear customer, I would like to thank you for the time you took to write something about your stay in my hotel. I hope to welcome you again in Paris at Novotel Paris porte d'Orléans. Best Regards Stéphane Tison General Manager

Clare S 2014/08/19
« 3 night stay »

Spent 3 nights at this hotel as a family of four. Not as nice at Novotel hotels we have stayed at in London. Décor felt quite dated. Stay started by being put in the wrong room, so after having unpacked after a long 6 hour journey with two children we were then asked to move to another room. The following day my husband rang reception asking for another pillow, he also spoke to a maid who was cleaning nearby rooms, no pillow ever arrived ! Parking was very expensive at 19 euros a day. At breakfast, design or restaurant was such that you had to walk past the queue for the restaurant and the queue for the lift, which was always a long one, to get to the food. Had to wait for more than 20 minutes for milk to be topped up. Good for transport into city and easy access for ring road were the plus points.

Stéphane T, Directeur général at Novotel Paris 14 Porte d'Orleans, responded to this review

Dear Guest, Thank you for your feed back on our hotel. We are sorry that you do not like our decoration. Our hotel was renovated in january 2011 : reception, restaurant and meetingroom. We know that during the summer period we have to improve our service and we work everyday with all our staff making it better. We hope welcome you during the future for a new Novotel experience to bring you better satisfaction. Sincerely

Iyad-H 2014/07/09
« My 3rd stay »

This is the 3rd time I stayed at this hotel because of its good location to Paris Exhibition, but always the same problem at the breakfast restaurant ( the staff are rude and the service and the cleanliness in very low level). The front desk staff are little bit more friendly but also need to be improved. And as a member of Le Club Accor I hope that the management could take more care about these points. Thank you.

Stéphane T, Directeur général at Novotel Paris 14 Porte d'Orleans, responded to this review

Dear guest, Thank you for taking time to give your opinion about your stay. I appreciate the time you took to share the problems you encountered. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up to your comments. I remain available for your next stay in our hotel to talk with you. I do hope that, despite these issues, we will be able to welcome you again as a client of Novotel. Sincerely, Stéphane Tison General manager

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