Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 485 reviews

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Mercure Hurghada Hotel - Image 1
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Mercure Hurghada Hotel - Image 3
Mercure Hurghada Hotel - Image 4
Safaga road km 12, 0 HURGHADA, Egypt

Description

Hotel extras

  • Free car park

  • Family rooms

  • Outdoor swimming pool

  • Free WiFi. At reception

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
Egypt

GPS:27.132575, 33.828042

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  485 reviews

TripAdvisor Rating  4.5/5  6,992 reviews

My overall experience was amazing

Customer review rating 5.0/5

Zeina M. M. Couples - Confirmed reviews ALL

I can’t describe the days I spent with my husband it was the beay decision to take my honeymoon days. Thank you Mercure hotel all the thanks for everyone who is putting efforts in this place!

Dear Ms. Zeina, We are delighted to hear about your amazing experience at Mercure Hurghada Hotel! It warms our hearts to know that you enjoyed your honeymoon days with us. Thank you for acknowledging the efforts of our team in making your stay memorable. We look forward to welcoming you back for more unforgettable moments. Warm regards, Merna Emam Guest Experience Manager

Excellent stay

Customer review rating 4.5/5

Osama D. Families - Confirmed reviews ALL

Excellent stuff and very friendly V.good food Every thing is 9,5 from 10 except the rooms has no internet

Dear Mr. Osama, Thank you for choosing Mercure Hurghada Hotel for your recent stay and for taking the time to share your feedback. We are delighted to hear that you enjoyed the excellent service from our friendly staff and the delicious food during your visit. Your comment regarding the internet in the rooms has been duly noted, and we will strive to enhance our services further. We look forward to welcoming you back for another exceptional experience. Warm regards, Merna Emam Guest Experience Manager

Overall good

Customer review rating 3.5/5

Abdulrahman E. Families - Confirmed reviews ALL

It was our first visit for mercure, overall it was nice experience, but to give honest feedback such vacation we should expect everything is professional which not happened, one issue happened during the checkout that we suprised that we should pay 315 egp for fresh juices which we didn't request so the reception delayed our check out calling F&B department and getting thr cheque copy then it's has a signature with name of maryam and we don't have any one from the family under maryam name, finally after about 20 min of delay and checking he said that's OK it's not for us. From my side I willn't repeat the experience again in the same place as you such vacation we are trying to refresh and back again to work not to debate with a reception guy about 315 egp !!

Dear Mr. Abdulrahman e., Thank you for choosing Mercure Hurghada Hotel for your recent stay and for taking the time to share your feedback with us. We are pleased to hear that you had an overall nice experience during your first visit. However, we sincerely apologize for the inconvenience you faced during the checkout process. At Mercure Hurghada Hotel, we strive to provide a professional and seamless experience for all our guests, and it is disappointing to learn that we fell short of meeting your expectations in this regard. Rest assured that your concerns regarding the unexpected charge for fresh juices have been duly noted, and we will address this issue with our reception and F&B departments to prevent such occurrences in the future. We understand that your vacation should be a time to relax and rejuvenate, and we regret any inconvenience or frustration caused. Your feedback is invaluable to us as we continuously work towards improving our services. We hope that you would reconsider and give us another opportunity to provide you with the exceptional experience that we are known for. Warm regards, Merna Emam Guest Experience Manager

Good stay

Customer review rating 4.5/5

Osama A. E. N. Families - Confirmed reviews ALL

It was a very good stay starting from the reception stuff Mina following by all the others. I just still waiting for my points to be allocated to my account

Dear Mr. Osama Assem El N., Thank you for sharing your positive feedback! We are delighted to hear that you had a very good stay with us. Our team, especially Mina at the reception, is thrilled to have met your expectations. Regarding your loyalty points, we are currently processing them to be allocated to your account. Your patience is highly appreciated. We look forward to welcoming you back soon! Warm regards, Merna Emam Guest Experience Manager

An amazing place to stay

TripAdvisor rating 5.0/5

Iryna K TripAdvisor review

As a regular guest, I would like to say that the hotel has its pros and cons, something could have been renovated, breakfasts could have been more varied. But people who work here will definitely compensate for all these minor things, they are friendly, welcoming and they make you feel at home. One of the major improvements that we were really pleased with was the work of the animation team. The activities in Mercure have never been this well organised and planned, guests are really involved all the time, everyone can choose something they like and, what is even more important, they are never pushy or overwhelming. Big appreciation to Mo Salah for his great work, he puts a lot of effort into everything that is going on and makes people really enjoy quality entertainment.

Dear Iryna K, Thank you for choosing Mercure Hurghada Hotel as your preferred accommodation and for taking the time to share your feedback with us. We are delighted to hear that you had an amazing stay with us. Your constructive comments regarding the need for some renovations and more variety in breakfast options have been duly noted. At Mercure Hurghada Hotel, we strive to provide a comfortable and enjoyable experience for all our guests. We are thrilled that you appreciated the excellent service provided by our dedicated team. Ensuring a warm and welcoming atmosphere is a top priority for us, and we are pleased that our staff made you feel at home. Your kind words will be shared with the entire team as encouragement to continue delivering exceptional hospitality. It is wonderful to hear that you enjoyed the activities organized by our animation team. We take pride in offering a diverse range of entertainment options for our guests to enjoy. Your special mention of Mo Salah's efforts in providing quality entertainment is truly appreciated, and we will make sure to recognize his hard work. Once again, thank you for your valuable feedback. We look forward to welcoming you back to Mercure Hurghada Hotel for another memorable experience. Warm regards, Merna Emam Guest Experience Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.