Novotel London Waterloo hotel

"Satisfactory"

26th April 2012, doloresokello, Isle of Wight, United Kingdom

This was our 4th stay at Novatel. Room smaller than previous ones. Bed linen and towels did not small fresh. Strong BO odour. Also blue cushions had very strong BO odour. All staff were very pleasant and any requests we made were fulfilled i.e. more pillows and also towels. Food very satisfactory but dinner service very slow. Have noticed this also in the past. Overall we were happy. Hopefully next time bedlinen will be fresher.

Management responseThank you for taking the time to review your recent stay at Novotel London Waterloo. I was glad to read you enjoyed dinner in our Elements restaurant and that our staff was pleasant. Your feedback with regards to the room has been shared with our Housekeeping Manager who will further look into the situation. I hope you will choose to stay with us again on you next trip to London. Kind regards,Sheila MitchellGeneral Manager
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"Very nice stay. Competent staff, nice hotel."

19th April 2012, atahiana, Luxembourg

Nothing special to say, very nice hotel may be a bit pricy but very good services. Good breakfast. Parking over price but it is the same in whole London.

Management responseThank you for your positive feedback following your recent stay with us. I will definitely share your comments about the service with our team. I hope to be able to welcome you back to our hotel in the near future. Kind regards,Sheila MitchellGeneral Manager
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"Doin the Lambeth Walk Oi!"

18th April 2012, London, United Kingdom

Great location to visit Wesminster and County Hall etc. including the London EyeA little expensive though but what do you expect for a major city location.

Management responseThank you for taking the time to give your feedback on this website. For our best rates please visit our website or call the hotel directly at any time. I hope you will stay with us again on your next visit to London.Kind regards,Sheila MitchellGeneral Manager
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"Worst service ever"

17th April 2012, Totallyout2lunch, Wimborne, United Kingdom

Being an Accor member, I booked this hotel online, adding to the booking info to let my Wife and baby check in as I will be following later that day. On the day to go to the hotel, I get a phone call from my mother-in-law telling me that they wont let my wife and baby check in, wont let her change our baby's nappy, and was told to leave the premises to go out into the London rain as she didn't have a valid credit card. I had already given the hotel my credit card details in the booking information.They didn't even offer to call me to clear this up, she was asked to leave and not return until I was there to check in.Well I called the hotel, they sent me a form which I emailed back to them, and then the told me she could check in. Well this is not acceptable... Whats the point of having a comment section on the web forms, if you are not going to read whats put there. At any point in the 5 days of my booking they could have emailed me asking for such and such as they needed 'authorization'. I still have not received a we are sorry or any form of apology for this. I am still spitting from anger over this.

Management responseThank you for sharing your thoughts on Tripadvisor. Accor Head Office has contacted you with regards to your comments. We remain at your disposal should you have any further feedback.Kind regards,Sheila MitchellGeneral Manager
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"Dreaming in London"

11th April 2012, Wellingborough

Like my wife we love Accor Range, and this time was not different, good service, a lot of Joyce, and a hotel near the centre, my daughter love the hotel so much she dint want to go away from the hotel.we are planing to stay there again..

Management responseIt is a great pleasure to be able to share such positive feedback with the team. I was glad to read you enjoyed your time with us and that you will choose to stay here again on your next trip to London. Hopefully your next stay will be just as enjoyable and I look forward to welcoming you back again.Kind regardsSheila MitchellGeneral Manager
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"location"

9th April 2012, Manila, Philippines

novotel waterloo location seems too quite and inconvenient for a taxi. although its very near london eye. but its quite expensive that i notice.i also given the room same to others, just they had the sofa and converted to bed for my kids, although its not my expectation when i book my family room.

Management responseThank you for taking the time to share your thoughts on Tripadvisor. The hotel is indeed located close to the London Eye and also several other highlights in London which can easily be reached by foot or by bus. With regards to our family rooms I can confirm that all of them are equipped with a sofa bed to accommodate the children. We also offer either interconnecting or executive rooms should you prefer to have more space for the family. Please ask our Reservations department for further details when making your next booking. I hope to be able to welcome you back to our hotel again in the near future.Kind regards,Sheila MitchellGeneral Manager
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"Cookie cutter"

30th March 2012, Cardiff, United Kingdom

Staff were very good and friendly. But the building is soulless and identical to every other Novotel I've been in. Bedroom boring but functional, bathroom all in pre-moulded plastic. Food was surprisingly good, but expensive (plenty of good restaurants nearby: try RSJ). £160 for a room only deal is to my mind very expensive, but I suppose it is in line with other nearby hotels. I object to having to pay extra for Wifi, which was slow. I would stay again only because of the location (near the office).

"A comfortable night's stay in a modern clean hotel"

22nd March 2012, John and Tony, Derbyshire, England

A smart modern hotel with good-sized and well-equipped rooms. Pleasant reception staff and convenient for the river, though quite a walk from the nearest tube station.

Management responseThank you for such wonderful feedback about our hotel. I hope you will visit us again in the near future.Kind regards,Sheila MitchellGeneral Manager
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"Good reliable hotel chain"

15th March 2012, Barnstaple, United Kingdom

This is a good modern hotel. Rooms are quite spacious and comfortable but although threre is a wardrobe, there are no drawers for storing clothes and other belongings out of sight. The bathroom was well appointed and clean, but the shower screen did not have a close seal to the bath and allowed water from the powerful shower tospray onto ther floor necessitating mopping up operations. Breakfast was very good, catering for every taste and everything was constantly replenished. The location is about a 10 minute walk from the nearest tube station, which is perhaps further than ideal with baggage or after a hard days shopping or sight seeing, but its proximity to the embankment is good. It is a lovely walk along the river to Westminster.

Management responseThank you for taking the time to share your recent experience on tripadvisor. I have shared your comments about the shower with our Maintenance Manager who will further look into the situation. Please note that all our rooms are inspected on a daily basis however on some occasions we rely on our guests for further feedback. Lambeth North is the nearest underground station to the hotel and it takes about 7-8 minutes to get there. Alternatively there are bus connections just opposite of the Hotel entrance. I hope to be able to welcome you back again on your next visit to London.Kind regards,Sheila MitchellGeneral Manager
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"Great experience"

3rd March 2012, Rio de Janeiro, Brazil

Very nice hotel. Clean and well furnished rooms, good sized bathrooms. Helpful staff, fairly close to the best of the city.My only complaint is that I paid the equivalent of 20 pounds more than what was indicated on the site. I was informed that it was taxes but on further research found out that the price on site already included taxes. Also, the cost was converted to my currency with an unsolicited and not attractive rate. I first thought that it was standard procedure but it did not happen on the other Accor Hotels I've stayed later on.That aside, still a good experience.

Management responseThank you for taking the time to give feedback about your recent stay with us. It is always a pleasure to read that the staff was helpful and that our rooms were enjoyable. With regards to the discrepancy on your final invoice please contact my Front Office Manager, Lenny Rooijakkers, on H1785-FO@accor.com so we can further look into the situation. I hope to be able to welcome you back to our hotel in the near future.Kind regards,Sheila MitchellGeneral Manager
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"Great Location"

25th February 2012, Stoke-on-Trent, United Kingdom

Stayed for 2 nights and had a great time. The hotel was excellent. One little gripe was that the coffee and tea at breakfast was lukewarm but other than that we had no complaints.We would definitely stay here again.

Management responseThank you for taking the time to share your recent stay with us on tripadvisor. I have shared your comment with regards to the coffee with our Food and Beverage manager who will further look into the situation. Kind regards,Sheila MitchellGeneral Manager
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"Central and quiet south of the river with splendid view of Big Ben"

24th February 2012, Oslo, Norway

I can't fault the service, location and atmosphere of this low-rise quiet hotel: perfect place to spend a while in London. Next to the Garden Museum, Lambeth Palace, a moment's stroll along the Thames gets you to the London Eye, National Theatre and all the great South Bank facilities. Book early and get great value for money too.I have been staying there whenever possible for years, and so should you.

Management responseThank you for writing such a positive review about our hotel. It is great to read that you stay with us frequently and enjoy the atmosphere and service every time you return. We will do our best to maintain our standards and hope we can welcome you back as one of our guests for many years to come.Kind regards,Sheila MitchellGeneral Manager
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"Nice time"

23rd February 2012, Reading, United Kingdom

Stayed for two nights in Feb 2012. Was offered the upgrade to executive and as it was a special occasion we went for it. Not an essential upgrade, but made the stay that bit nicer. The movie/internet bundle is free at weekends although some of the staff were unaware of this and I felt the need to keep checking so as not to have a nasty bill suprise. Although you would't stay there to watch films - we had spent most of the second day hitting the town, so felt like an early night and a film (Rock and Roll behaviour I know). So it was nice to have the option. Breakfast was very good. Very large selection and the cooked food was to a good standard. Staff were very nice although always felt a little rushed at reception - even if it was quiet. Very nice hotel to have for a base. Just be aware that the nearest tube is Lambeth north which is 10 minutes walk with a case, but a little too close to justify a taxi. Very close to Lambeth bridge and the southbank footpaths. Great for romantic stroll down the riverside to see either the Eye or Big Ben etc, but again, these are a walk - not a hop skip and a jump. Recommended.

Management responseThank you for taking the time to share your recent experience with us. I am glad to read that you enjoyed our Executive room and that this made your stay more enjoyable. I can confirm that internet is included when booking this room type and that movies are for free on the weekend as well. Your feedback has also been shared with the team as a reminder for this extra benefit. With regards to the breakfast it is a pleasure to read that you enjoyed it. Please note that we can offer a better price for this when booking it included in the rate however every guest is welcome to join for breakfast in the morning. I hope to be able to welcome you back to our hotel in the near future.Kind regards,Sheila MitchellGeneral Manager
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"review"

31st January 2012, Ekaterinburg

Reception was helpful and kind. Gererally, lobby and breakfast was more or less, but room was like in 2 star hotel, mach worst I saw in Novotel ever. Piratic prace for wifi (I would prefer to have it for free, but not for 1,5 GBP for 30 min).

Management responseThank you for your great comments about our Reception Team and providing us with feedback about our other facilities. With regards to the internet I can inform you that we have terminals available in the lobby where internet can be accessed free of charge. Our Executive rooms also have internet included for your entire stay. Pease ask our Reservations department for further details when making your next booking.Kind regards,Sheila MitchellGeneral Manager
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"London Waterloo"

28th January 2012, Southend-on-Sea, United Kingdom

Rooms and general hotel cleanliness was up to the normal good Novotel standard.The hotel is a convenient location for Southbank attractions and Westminster is only a short walk across the river.Staff did not seem as friendly as I am used to on my business visits to regional Novotels however that may be a symptom of being in London. That said the stay was pleasant enough and the breakfast was enjoyable for all the family.I would recommend this hotel for anyone taking a short break in London for its location but I would advise against driving as the hotel parking charges were excessive for a single nights stay at the weekend.

Management responseThank you for taking the time to share your feedback on this website. I was glad to read that you would recommend our hotel for a short visit to London. With regards to the parking I can inform you that in the evenings and on the weekends you can find free of charge parking in the area around the hotel. We charge £24 for 24 hours however there are different options available near Waterloo. Please ask Reception for further details on your next visit. I hope to be able to welcome you back again in the future.Kind regards,Sheila MitchellGeneral Manager
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"Highly recommended"

25th January 2012, Exeter, United Kingdom

We used this hotel for easy access to the city. It has an excellent easy to park and safe car park. The staff were brilliant and help full. I would highly recommend it.It's a pitty the one in Reims is not to the same standard.

Management responseThank you for taking the time to write such a positive review about the Novotel London Waterloo. Your comments will be a great motivation for our team. I hope you will stay with us again on your next visit to London.Kind regards,Sheila MitchellGeneral Manager
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"Clean towels needed but great location"

12th January 2012, Bath, United Kingdom

We booked 3 rooms and the hotel made sure we were all next to each other which was great. We were a family of adults 2 to each room meeting from different parts of the world so trying to catch up and see London sites. The location is fantastic. Couldn't be bettered for the price. Not far to walk to Westminster Abbey, Waterloo, The Cut for good bars etc. Hotel staff were very helpful. LAte night snack in the bar was delivered promptly and was hot. Not too healthy but was what we expected. One issue was that the hand towels were dirty and obviously hadn't been changed. When we pointed this out to the room maid she changed them straight away so it was rectified quickly. Also the basin did not drain so when brushing your teeth you filled the sink that didn't drain away. Our room was the only one with this problem Good night sleep as bed quite comfortable. Would recommend.

Management responseThank you for your review. It is great to see that you enjoyed your stay with us. I am sorry to hear of the slight issues you experienced - rest assured these have been highlighted with the relevant departments and action has been taken.Thank you for recommending our hotel. We hope to see you again soon.Kind regardsSheila MitchellGeneral Manager
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