Hotel address113 Lambeth road
SE1 7LS LONDON
How to reach the hotelGPS :N 51° 29' 41.50'' W 0° 7' 5.83''
Contact the hotel
- Tel. (+44)207/6600674
- Fax. (+44)207/7930202
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Novotel London Waterloo - hotel reviews in London
Hotel code: 1785
Accorhotels.com customer reviews in partnership with TripAdvisor
5th September 2013, Julie6662013, Isle of Man, United Kingdom
This is a great hotel and location for a stay in London. The reception staff are exceptional in their helpfulness, appearance and personalities. We stayed in an executive room with a view of Big Ben. Tate Britain is 5 minutes away as is Westminster Abby. Breakfasts are great!View management response »
Management responseThank you very much for this excellent review of the Novotel London Waterloo.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.And remember to ask for a room with view on Lambeth Palace, Big Ben etc...Subject to availability.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards,Bernard PanisseGeneral Manager
"Excellent stay, apart from smelly water from tap and bath/shower. Good Location."
30th August 2013, sanjita_nathwani, London, United Kingdom
We stayed here for 2 night and the staff were really good but the only downside was the smelly water coming from the sink and bath.... it put us off.Breakfast was good but it would have been great if they had an egg counter where someone could make omelettes/fried eggsView management response »
Management responseThank you so much for your positive comments regarding your stay at Novotel London Waterloo. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regardsBernard PanisseGeneral Manager
27th August 2013, sanddollar2k, toronto
Great location, especially close to Big Ben, Westminster Abbey and the National Gallery at Trafalgar Square. Great frequent bus service and 15 minute walk to the subway. Annoying, intermittent sound made by the airconditioning fan kept us up every night. Sounded like a watch alarm going off every 20 minutes. The street was too noisy to sleep with the window open. We complained to the front desk, but no one ever came to investigate. If you walk 5 minutes past the subway station, you reach the train station where you can buy travel cards to use on the subway or train and take advantage of the 2 for 1 admission prices to lots of great attractions. Check the link for the details: http://www.londontoolkit.com/blog/transport/2-for-1-london-pass-with-travelcards-train-tickets/View management response »
Management responseThank you very much for this excellent review of the Novotel London Waterloo I am very pleased that our central location was so convenient to you; on the doorstep to the River Thames and just a couple of minutes walk away from some of London’s most famous landmarks such as Big Ben and London Eye. Please accept my apoligies for the inconvenience caused by the air conditioning.It was our pleasure to look after you and your family and we hope to welcome you back hopefully for your next trip to London and would indeed recommend to go on the Novotel website to get the best rates and also get a promotional price on breakfast at £9.95 per person (and children under 16 eat free for breakfast!).Kind regardsBernard PanisseGeneral Manager
17th July 2013, xxxxPerth_Australia, Perth, Australia
Friendly staff and service.Perhaps a musty smell on my floor.Need more people on at breakfast. Very busy and people want their coffee.Rooms comfortable but a little tired. liked proximity of the hotel to the city.View management response »
Management responseDear Guest, Thank you very much for your review, I am delighted that you enjoyed your visit our hotel. I am pleased to confirm that we are in process of light refurbishing in some bedrooms and corridors. Earlier this year we have fully refurbished 15 bedrooms on the 5th floor to the new Next generation Novotel bedroom.I look forward to welcome you again soon in our hotel. Kind RegardsBernard Panisse General Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.