Hotel - ibis Sydney Darling Harbour
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Ibis Hotel Hotel

ibis Sydney Darling Harbour Hotel

70 Murray Street  Darling Harbour 
2009  PYRMONT
AUSTRALIA

2,437 reviews
TripAdvisor Rating Based on 2,437 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Babysitting on request  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Conventions hotel
See all services

Hotel location

Our rooms

ibis Sydney Darling Harbour offers 256 rooms, with views over the bustling suburb of Pyrmont or of Darling Harbour and the stunning Sydney city skyline.Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Choose a Darling Harbour View Room to make the most of our panoramic city views.

  • 256 rooms
  • 100% non-smoking hotel
  • 10 connecting rooms
    • Emergency exit map
    • Radio in room
    • High speed transmission line
    • Coffee/tea making facilities
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for ibis Sydney Darling Harbour

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 2,437 reviews
tricia007 2017/05/23
« Problem with front desk, otherwise good »

Printed email received from Ibis with ref number, name etc and handed to front desk agent on arrival. Despite this, young woman at front desk could not find us on the system. After a very long time searching, she had to consult her manager. Eventually checked us in and indignantly asked 'but why does it say that for your name?' Explained that was our SURNAME - she had been trying to find us under my husband's first name e.g. 'Mr Jack Donaldson' she was looking for Jack instead of Donaldson on the system. How could someone be so untrained? Especially with all the information in front of her. Room fine, bed very comfortable, cleaning staff excellent, breakfast good. Will continue staying here in spite of incompetent staff, after all that was just a one-off.

749marieanneg 2017/04/27
« Marieanne G »

Great hotel in a great location, Staff always helpful, This visit we had room with a view of city and harbor breathtaking. Easy walk to main shopping area of Sydney, Star Casino, Restaurants/Bars and attractions. Good hotel for couples and families.

NovotelSydneyDHH, General Manager at Ibis Sydney Darling Harbour, responded to this review

Dear 749marieanneg, Thank you for taking the time to post feedback following your recent stay. I am certainly pleased to read that you had and enjoyable time and found both the Hotel well located and the team friendly. I will be sure to share your feedback with the rest of the team and we certainly look forward to welcoming you back during future planned visits to Darling Harbour. Regards, Andrew H, GM.

jeanninep282 2017/03/01
« Basic Accommodation In a Pricey Part of Town »

Very basic hotel and the service was just ok. I found that most of the reception staff did not have English as a first language and I found it quite hard to converse with them. Bar staff were not particularly helpful. Given the location is so expensive I would recommend you stay somewhere not so close to the Harbour for the same price but with better amenities. I stayed here because I had a conference at the ICCC but next time I will stay in Pyrmont or a 10 min walk. Noise transmission between rooms was a real issue!

NovotelSydneyDHH, General Manager at Ibis Sydney Darling Harbour, responded to this review

Dear jeanninep282, Thank you for taking the time to post feedback following your recent stay with us. I appreciate the feedback in regards to both the location and surrounding noise given the location. Whilst I understand that a number of my team English is not there first language when working in an international destination it brings benefit whilst having guests staying from all around the globe, I am proud that we can converse in over 15 different languages within the Hotel. I certainly hope this would not discourage you from choosing to stay with us again. Regards, Andrew H.

rosetaree 2017/01/30
« Warm and welcoming. »

We stayed last minute in a Harbour view room to see the fireworks on Australia Day. We were welcomed warmly by staff at reception. We are Le Club Silver members ad we were greeted with two complimentary drink vouchers. While not the newest it was still very comfy and clean. Our room was perfect with a great view that allowed us to watch the fireworks without dealing with the crowds. This was crucial as my husband's health isn't 100%. The breakfast bar in the morning was the usual outstanding Ibis breakfast. Nice to sit outside on the balcony and eat our meals. We loved our stay.

NovotelSydneyDHH, General Manager at Ibis Sydney Darling Harbour, responded to this review

Dear rosetaree, Thank you for taking the time to provide feedback following your recent stay. I was certainly pleased to read that you had an enjoyable time visiting Darling Harbour over Australia Day and you were able to participate in some of the festivities. We certainly look forward to welcoming you both back again for future planned trips to Darling Harbour. Regards, Andrew H.

Winthrop8 2017/01/20
« Average Hotel »

I expected too much for this hotel as member of Accor hotels. I stayed with other Accor hotels in the past that's the reason my expectations was high. At check-in, the express counter for silver, Gold and platinum members were unmanned. I stand infront of it just to check if someone is going to attend me as the only one reception was still busy with the other guest. But no staff showed up so I patiently waited on the other counter as I didn't mind though what's the use of designated counter if no one is there totally opposite of other Accor hotels I stayed in the past. At check-in I was assisted by the reception staff, which is not warm in treating the guest, could be tired during the day. The receptionist can't find my booking and I was asked to show my confirmation so I have to open my email and showed them the confirmation. I have to wait a little longer which is again fine. What is not is I didn't even get any apology or any words as to why they can't find my booking. No complimentary drinks was given being one of the benefits of silver member. When I was still a classic member, it was acknowledged by the other hotels I stayed with and was even asked or noted my room/level preference, but unfortunately now nothing. Now the room, it's a little bit dated and small though I can say it's clean. The management should consider renovating the rooms. I can pay for the same price with one of the non Accor hotel that I stayed with before, newly renovated and with two queen size beds. The breakfast as per my friend is good. I'm not considering on staying in this hotel anytime soon as the only reason that I will could be the location.

NovotelSydneyDHH, General Manager at Ibis Sydney Darling Harbour, responded to this review

Dear Winthrop8, Thank you for taking the time to provide feedback following your recent stay, please accept my apologies that we did not meet your expectations in regards to your recent stay. I have taken on board your feedback and shared this with the Front Office team within the Hotel to ensure that we improve for the future. Please feel free to contact myself directly on Andrew.Hills@accor.com if you are planning future trips to Sydney and I will ensure you are well looked after, either at the Ibis Sydney Darling Harbour or at any of the other Accor Hotels. Once again I certainly appreciate the feedback and hope this does not detract you from choosing other Accor Hotels again in the future. Regards, Andrew H.

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