Hotel - Mercure Townsville
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Mercure Hotel

Mercure Townsville

166 Woolcock St 
4812 TOWNSVILLE
AUSTRALIA

764 reviews
TripAdvisor Rating Based on 764 reviews
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Mercure Townsville

Mid-scale hotel for business trips or leisure

Mercure Townsville is a resort style hotel located close to the city and 2km from the airport. Set lakeside admist 11 acres of lush tropical gardens, the hotel offers 173 spacious, well-appointed rooms, with views across the lake or pool or through the gardens. Mercure Townsville boasts the largest hotel freeform swimming pool in Townsville, with a spa and an area for children, as well as tennis courts, a poolside restaurant and award winning conference facilities for up to 380 people.

Situated just minutes from the centre of Townsville, Mercure Townsville offers guests the ideal base for exploring the city and its surrounds. Guests staying at this contemporary Townsville hotel are within easy reach of the city's sporting and cultural a ttractions, its many restaurants and shops, the Flinders Street entertainment precinct and the Strand development. Located close to Townsville's port, the hotel also allows guests to explore nearby Magnetic Island, home to an array of flora and fauna.

Hotel extras

Priding itself on its exceptional services and facilities, Mercure Townsville features free onsite parking, WIFI access, currency exchange, in-room dining, guest laundry and dry cleaning, reduced mobility access, paid babysitting, tennis and billiards.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Babysitting on request
  • Outdoor tennis court
  • Billiards/Snooker

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 0600 - 2200
    • Opening hours : Week-end 0700 - 2200

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Townsville

166 Woolcock St
4812
TOWNSVILLE
AUSTRALIA

Tel: (+61)7/47594900
Fax: (+61)7/47251384

Check-in from 14h00
Check out up to 11h00
Access and transport
  • TOWNSVILLE At 3km / 1.86 miles
  • SUNFERRIES At 5km / 3.13 miles
  • TOWNSVILLE STATION At 4km / 2.5 miles

GPS : -19.270900, 146.786014

Our rooms

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this modern Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

  • Deluxe Room 1 King Bed
    Deluxe Room 1 King Bed

    Size does matter! The deluxe room invites you to relax with a luxurious king bed and spacious lounge area before enticing you outside to enjoy the sweeping views of Lake Curralea from your private balcony.

  • Standard Room 1 Queen Bed
    Standard Room 1 Queen Bed

    The light and open standard rooms are surrounded by rolling lawns and tropical gardens. all the modern amenities and a queen size bed mean you can leave the hustle and bustle behind you for a good night's sleep.

  • Standard Room 1 Queen and 1 Single Bed
    Standard Room 1 Queen and 1 Single Bed

    Plenty of room for share accommodation with queen and single beds. These rooms lead on to the spacious lawn and gardens of the hotel. Open your windows to take full advantate of the beautiful North Queensland weather.

  • Superior Room 1 King Bed
    Superior Room 1 King Bed

    Indulge in the comfort of a pillow topped king bed in these stylishly designed rooms. With convenient access to hotel facilities and impressive views of the resort pool or Lake Curralea, these rooms provide all the comforts of home and more.

  • Premium Room 1 King Bed
    Premium Room 1 King Bed

    Newly remodelled with a modern expansive bathroom, our premium rooms combine comfort and style in a sophisticated design. With LED lighting throughout, get connected with unlimited WIFI and bluetooth iPod dock, perfect for your next business trip.

  • Family Room 1 Queen and 2 Single Beds
    Family Room 1 Queen and 2 Single Beds

    This well-appointed room cater for all your family needs; with 1 Queen size bed and 2 single beds you can comfortably accommodate your family for a good nights rest. You will also enjoy the fantastic views of the lake on your own outdoor area.

  • Superior Room 2 Single Beds
    Superior Room 2 Single Beds

    Need to share? Relish the space of King Single beds in these stylishly designed rooms. With convenient access to the hotel facilities, and impressive views of the resort pool or Lake Curralea, these rooms provide all the comforts of home and more.

  • 162 rooms
  • 144 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

CELSIUS RESTAURANT Restaurant
Lunch 12:00 - 18:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

CELSIUS RESTAURANT Type of cuisine: International


You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Find out more and book
CELSIUS BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

CELSIUS BAR


Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

See all our restaurants and bars

Your meetings and events

Mercure Townsville Meeting Room

Our meeting rooms


  • Number of meeting rooms: 10
  • Maximum size: 302 m2
  • Maximum capacity: 300
  • Maximum banquet capacity: 200

Our customer reviews for Mercure Townsville

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 764 reviews

JASTOWNSVILLE 2016/09/15
« Wonderful weekend for our anniversary »

When we checked in we received drink vouchers for drinks which we used in the afternoon by the pool. The room was on the ground floor and very nice looking out over the lake. Our dinner in the restaurant was well presented and delicious and the staff were very friendly and helpful. We had the excellent buffet breakfast in the morning and checked out at 10.30am having had a lovely relaxed weekend.

MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear JASTOWNSVILLE, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Bartlett

dianaw2028 2016/09/08
« Excellent service and friendly staff »

We always stay at Mercure whenever we go to Townsville. We find the staffs always friendly and helpful and the staffs at their restaurant have a good memory. They remember that I always want a glass of coke when my main meal is served at dinner time and as well, when we went to the restaurant for breakfast on a Tuesday morning they asked if we want omelet for breakfast because we ordered omelet on a Monday morning. They only serve omelet for breakfast on the weekend, but you can make a special request if you want them and they will happily cook it for you. What a service :)! We recommend Mercure as one of the best place to stay because the staffs are very welcoming.

MercureTownsville, Guest Relations Manager at Mercure Townsville, responded to this review

Dear Dianaw2028, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive such positive feedback. I will be sure to share your comments with our team. Especially our team in Celsius restaurant. This feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex Bartlett

372SueH372 2016/06/17
« POSITION PLUS POLICY »

This hotel has a great position for visiting Townsville and a very simple policy "look after the customer" which they do with ease. We always go back to Mercure Townsville, whether passing through or stopping for work.

MercureTownsville, Front Office Manager at Mercure Townsville, responded to this review

Dear Sue, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and wonderful to hear our staff have been so accommodating during your stays with us. I will certainly be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager

Trisha441 2016/05/25
« Great stay in Townsville »

We had a wonderful stay in Townsville in May 2016. The staff were amazing. Our room was clean comfortable and newly renovated. We enjoyed several meals in the restaurant and breakfast every morning. The grounds were spacious and very well kept. Very pleasant stay. Would recommend.

MercureTownsville, Front Office Manager at Mercure Townsville, responded to this review

Dear Trisha, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and is lovely to hear our staff were amazing during your stay. I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager

gibosity 2016/04/26
« Nice Oasis in the middle of Townsville »

This was a lovely hotel in the middle of Townsville - outside of the CBD area, but still had some fast food and other grocery options within walking distance. Parking is free (always a bonus!) and the layout is more resort-style, with rooms located in two storey blocks around the central pool area. Rooms were simple and clean, but for the price you pay, this is to be expected. There's not alot to do AT The hotel (apart from swim or sit by the pool), but this would be a great base for families if you're in NQ to sightsee and just need somewhere to recover at the end of each day. Staff were friendly and efficient, and made everything easy. They were a little overrun at some stages of breakfast, but this was due to a lack of staff, rather than the staff not working hard! Would definitely consider staying here again when in Townsville.

MercureTownsville, Front Office Manager at Mercure Townsville, responded to this review

Dear gibosity, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback and just wonderful to hear you enjoyed our little oasis in the middle of Townsville. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Front Office Manager

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