Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 2,929 reviews

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Description

Hotel extras

  • ALLSAFE accredited

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,929 reviews

TripAdvisor Rating  4.5/5  863 reviews

Certificate of excellence 2024

Excellent location close to all public transport

Customer review rating 4.0/5

David W. Couples - Confirmed reviews ALL

Reception great and all staff friendly. I would Ieave crab sliders off the menu other.

Excellent service

TripAdvisor rating 5.0/5

kyjowill Business - TripAdvisor review

I love staying at the Mövenpick Auckland. The service is outstanding. From Eliza who runs the breakfast in the morning to the front counter team it is terrific. For someone who travels a lot, it makes you feel like it is home. I will continue to stay there for this simple reason. Thank you!

Kia ora kyjowill Thank you for your wonderful review. Eliza is an amazing asset to the hotel and team, thank you for mentioning her she will be very happy. We do hope to see you again. Ngā Mihi Sean Slattery

Overall good experience, but WiFi needs urgent upgrading

TripAdvisor rating 4.0/5

Gerry_W_Reisenberger Business - TripAdvisor review

This only was a short one night visit due to various business meetings during the day, and me flying back the next day. The rooms are a bit small, but done up nicely, clean and comfortable. Staff was attentive, breakfast is not sumptuous but sufficient. Given the central location, a lot of business visitors are to be expected and hence my one “gripe”: The WiFi really needs to be improved. While it’s easy to connect, the speeds are atrocious and even trying fetching and responding to basic e-mails felt like going back to 33k6 modem days. Let alone if you’d like to do a video conference. I checked with a colleague and it was not just me having issues, so it seems an infrastructure thing. For the rest, given the central location, close to the wharves and offices, recommended hotel for business and leisure.

Kia ora Gerry_W_ Reisenberger Thank you for your review. I do apologise for your Wifi issues, we have recently added strength to some of the floors that were having weaker signals but clearly have not done a good enough job. We will be contacting the company and addressing this immediately. Thank you for sharing and recommending that we have a great location for business and leisure. Ngā Mihi Sean Slattery

Great location and friendly, helpful staff

Customer review rating 4.5/5

Robyn Business - Confirmed reviews ALL

I booked multilple room nights for a business trip/surprise 80th birthday for our company founder. I had to change some bookings, add days onto others, arrange early payment to help keep the secret etc. The Reservations team were really helpful, nothing was too much trouble. Once we were there, the staff were super friendly and helpful.

Dear Robyn P., We very much appreciate your comments regarding your stay at the Mövenpick Hotel Auckland. We are delighted that your time with us was so outstanding as providing our guests with an excellent experience is very important to us. I'm sure other travellers would appreciate your thoughts and experience which you can share on Tripadvisor, using the following link: https://www.tripadvisor.co.nz/Hotel_Review-g255106-d257792-Reviews-Movenpick_Hotel_Auckland-Auckland_Central_North_Island.html On behalf of the team and myself we hope your next visit will be as pleasant as the previous one. Sincerely, Sean Slattery Hotel Manager

Weekend away

TripAdvisor rating 5.0/5

59paulj Couples - TripAdvisor review

We love staying at this hotel, great service and food. It is in a great location for downtown, the Harbour and sky city.

Kia ora 59Paulj Thank you for your amazing review. We look forward to you staying with us again. Ngā Mihi Sean Slattery

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Other web-users rate our hotel

  • 1,232 reviews 9.5/10 Location
  • 1,633 reviews 7.8/10 Room
  • 1,564 reviews 8.4/10 Service
  • 85 reviews 2.4/10 WiFi
  • 763 reviews 5.3/10 Comfort
  • 639 reviews 7.4/10 Food
  • 529 reviews 8.1/10 Cleanliness
  • 364 reviews 6.9/10 Breakfast

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