Hotel - Mercure Auckland
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Mercure Hotel

Mercure Auckland

8 Customs Street East 
1010  AUCKLAND
NEW ZEALAND

2,598 reviews
TripAdvisor Rating Based on 2,598 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • Fitness centre
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 207 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Auckland

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 2,598 reviews

Judy W 2017/05/08
« Stay before cruise »

Location is great, excellent view from restaurant, rooms very well appointed with all the little extras, staff very helpful, everything within walking distance, including Casino, Tower, all of the harbour which is a great walk

Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Judy W, Thank you for talking the time to write a review, it is very pleasing to hear that you have enjoyed your time in Auckland. we look forward to welcoming you back in the near future. Regards Zac Lumsden

Jennifer b 2017/05/07
« bon hotel au centre d'Auckland »

well place in the city, we went to visit and to restaurant by walking nice staff room very clean, and as usual with Mercure Hotel, we had every equipment we needed in the room. very comfy bed. we were lucky and ad a room with access on a huge (not private) terrace. Nice to chill

Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Jennifer b, Thank you for you lovely review, we hope to welcome you back to the hotel in the near future. Kind Regarsd Zac Lumsden

elisec1990 2017/04/17
« Our stay at Mercure »

Loved our short stay at the Mercure. Nice new rooms and very clean! The restaurant is on the top floor not the bottom like usual which is an awesome idea!!! Had to pay $40 to park the car for 12 hours though. Bit steep.

Mercure A, General Manager at Mercure Auckland, responded to this review

Dear elisec1990, Thank you for your kind words about the hotel. Fantastic to hear that you enjoyed the Restaurant and its amazing views of Auckland, it is truly a hidden gem in Auckland. I hope to welcome back in the near future, Kind Regards, Zac Lumsden

GnRB 2017/03/30
« Great overnight stay »

Was an overnight stay for a concert. Nothing was a problem, great service from dropping the car ff to quick checkin. We will definitely return for any stays where we are downtown CBD Auckland. Easy access to buses for concerts at both Western Springs and Moun Smart Stadium.

Mercure A, General Manager at Mercure Auckland, responded to this review

Dear GnRB, Thank you for your lovely review, I am sure the concert would have been amazing as many in Auckland now are. We look forward to welcoming you back to the hotel in the near future. Kind Regards Zac Lumsden

Richard C 2017/03/21
« Good location, sort of »

The hotel was under repair in the foyer, for which no apology was made, most critically I was pleased to have a room not facing the street, until the nightclub nearby started up and thumped out heavy bass music until after 3 a.m. My room was nice, but I'd never stay here again, I may as well have slept in the street.

Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Richard C, Thank you for posting a review, it is disappointing to hear that you would not stay with the hotel again due to noise. Unfortunately as any international city being in the city centre this is part of the environment. Again thank you for your review Kind Regards, Zac Lumsden

KenOsman 2017/03/20
« A HAPPY PLACE TO STAY »

Cheerful staff - that's the first impression I got before I even went through its front doors. There was Melvin who smilingly took care of my luggage, the receptionist (I failed to notice her name. My bad) who assisted me at check-in and also check-out and I'm grateful for that. There' s Julia Parry who patiently booked a tour for me and when I missed it suggested an alternative which turned out better than expected. I really appreciate her efforts. There' s the wonderful ladies who kept my room clean daily that it makes me feel guilty messing it up. I have a marvellous stay.

Mercure A, General Manager at Mercure Auckland, responded to this review

Dear KenOsman, Thank you for the amazing review, I have passed all you comments onto the team as they enjoying knowing that their efforts make a difference. We hope to see you again in the near future. Kind Regards Zac Lumsden

Caroline Y 2017/03/19
« Good experience »

Staff provided professional service, easy check -in and out. Room clean with good amenities. Very comfortable stay. Appreciated being close to Skybus, city buses and ferries. Staff went out of their way to offer advice and support to a single traveler.

Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Caroline Y, Thank you for taking the time to post a review, I will share your kind words with the team to ensure they continue to up hold their high service standards. We hope to welcome you back to the hotel in the near future Kind Regards, Zac Lumsden

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