Hotel - Mercure Auckland
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Mercure Hotel

Mercure Auckland

8 Customs Street East 
1010  AUCKLAND
NEW ZEALAND

2,552 reviews
TripAdvisor Rating Based on 2,552 reviews
Best price guarantee
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From 219.00 NZD Non member rate
From 219.00 NZD Member's rate Members’ Rate, join while you book
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Select your dates 219.00 NZD
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • Fitness centre
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying, Nearby)
    • Valet parking (Paying)
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • French
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 9 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

After a busy day exploring or working, relax in our cosy and comfortable rooms. Upgrade and enjoy sensational harbour views or spread out and relax in the more spacious Superior Room.

  • 206 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Auckland

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 2,552 reviews
Richard C 2017/03/21
« Good location, sort of »

The hotel was under repair in the foyer, for which no apology was made, most critically I was pleased to have a room not facing the street, until the nightclub nearby started up and thumped out heavy bass music until after 3 a.m. My room was nice, but I'd never stay here again, I may as well have slept in the street.

KenOsman 2017/03/20
« A HAPPY PLACE TO STAY »

Cheerful staff - that's the first impression I got before I even went through its front doors. There was Melvin who smilingly took care of my luggage, the receptionist (I failed to notice her name. My bad) who assisted me at check-in and also check-out and I'm grateful for that. There' s Julia Parry who patiently booked a tour for me and when I missed it suggested an alternative which turned out better than expected. I really appreciate her efforts. There' s the wonderful ladies who kept my room clean daily that it makes me feel guilty messing it up. I have a marvellous stay.

Caroline Y 2017/03/19
« Good experience »

Staff provided professional service, easy check -in and out. Room clean with good amenities. Very comfortable stay. Appreciated being close to Skybus, city buses and ferries. Staff went out of their way to offer advice and support to a single traveler.

Mercure A, General Manager at Mercure Auckland, responded to this review

Dear Caroline Y, Thank you for taking the time to post a review, I will share your kind words with the team to ensure they continue to up hold their high service standards. We hope to welcome you back to the hotel in the near future Kind Regards, Zac Lumsden

inesk452 2017/01/24
« perfect stay »

Great. location, beautiful renovated. room (just hooks for towels in the bathroom were missing), breakfast was tasty and had a great selection. service was outstanding especially the front office staff. Greg and Tiae were very helpful and knowledgeable. thanks for a great time

Mercure A, General Manager at Mercure Auckland, responded to this review

Dear inesk452, Thank you for taking the time to write a review, and a positive one at that. You have highlighted two fantastic staff members that always try to deliver the best service to our guests. I hope that you enjoyed you time in our beautiful city. Kind Regards, Zac Lumsden

I5060MFvanessab 2017/01/02
« Location Location Location »

Well positioned for easy walking access to ferries, britomart, and central city shopping. The perfect location for our short stay. Newly refurbished rooms - high standard and very tastefully done. Quality control before opening up refurbished rooms should have picked up the fact that the shower fittings are leaking.

MercureAKL, Front Office Manager at Mercure Auckland, responded to this review

Dear Vanessa, Thank you for you positive review of your recent stay with us at Mercure Auckland. I am glad you enjoyed our excellent location and lovely new rooms. Please return to stay with us again on your next visit to Auckland. Kind regards, Nigel Harford Front Office Manager

Shane M 2016/12/20
« Late night Taxi stand »

My room was located 8 floors above a late night Taxi stand. From 1.00am there was screaming, swearing, fighting and taxi beeping horns. I did not sleep again until 5.00am. Had a 5 hour drive the next day which was difficult.

MercureAKL, Front Office Manager at Mercure Auckland, responded to this review

Dear Shane M, Thank you for your recent review of your stay at Mercure Auckland. I am sorry you were disturbed by the taxis. We are working with the council to address this problem as there is no designated taxi stand behind the hotel. Feedback such as yours will be helpful in our endeavours to resolve this problem. Kind regards, Nigel Harford Front Office Manager

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