Hotel - Mercure Hotel Hamburg am Volkspark
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Mercure Hotel

Mercure Hotel Hamburg am Volkspark

Albert Einstein Ring 2 
22761  HAMBURG
GERMANY

573 reviews
TripAdvisor Rating Based on 573 reviews
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From 69.00 EUR Non member rate
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Indoor heated pool  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying, Nearby)
    • Hairdressing salon (Paying, Nearby)

Leisure and activities

  • Indoor heated pool  (Nearby)
  • Golf practice facilities  (Nearby)
  • Tennis (Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Tennis (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
  • Other sports activities
    • Outdoor sports
    • Athletics stadium (Nearby)
    • Badminton (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Paying, Nearby)
    • Football (Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Paying, Nearby)
    • Squash court (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Self-service catering
    • Snack & beverage machine (Paying)
    • Drink vending machine (Paying)

Business services

  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

For a comfortable stay at the fully air-conditioned 4-star Mercure Hotel Hamburg am Volkspark, we offer 128 Standard Rooms. We also have 12 spacious Privilege Suites available to satisfy greater requirements, which we especially recommend forfamily stays. One child aged up to 16 years may stay overnight free of charge (including breakfast) in his parents' room. Pets are welcome upon request at a charge of EUR 15/night, depending on availability. All rooms have free WIFI.

  • 140 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 76 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Direct dial telephone
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Drink vending machine
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hotel Hamburg am Volkspark

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 573 reviews
hannesgroege 2017/04/23
« Hotel ok, but not useful for business guests dur to limited wifi access »

Hotel with free parking. Rooms and service are good. Inhouse pool is under construction and wifi network access (also for premium package 6 Euro/day) with no or very poor / limited connectivity. And if you are traveling with three teenagers (like we did) these are very important criterias.

khkrueger 2016/06/10
« For a good night's rest »

Very cooperative staff. I had a well-equipped and quiet comfort room. The bed was firm and very comfortable. One minor drawback for a **** premium room: No refrigerator or minibar (that could be used as such). Take bus 1 from S-Bahn Othmarschen - at rush hour, walking for 30 minutes is sometimes faster.

Kimichan168 2015/08/19
« Not Satisfied »

We chosed this hotel because it's 4 stars hotel and we stayed for 2 nights. The room was very little and there's no refrigerator. It's ok. After we checked the tiny little bathroom, we found mold everywhere at the wall. The air conditioner was also too loud even we turned the fan to the lower position and we still couldn't sleep. We have no LUCK with this hotel and would not stay there twice.

K170187 2015/07/27
« great place for leisure of business »

I stay at the Mercure Hotel on every visit to Hamburg as I am Guaranteed a great stay. The Hotel has everything to offer, Great staff, great food, a bar that is open till late. but the thing that makes this Hotel is the Staff, i have never been to a hotel where the Staff go out of there way to make your stay more comfortable! the reception Stefan great you with a smile and already know your details and welcome you with your name which makes it so personal and you don't dread working away. The friendly bar staff make the evenings more pleasant as they acomidate you and welcome you open hearted. I am not only speaking for myself but for the complete Company i work for as we all stay here (about 20 of us) and we all stay here for the same reason the staff! Dont ever loose any of the great people that work for you as these make the hotel the great place it is and the reason for us all staying here! Stay exactly how you are!

Advait S 2015/04/08
« Extremely Comfortable at Mercure! »

The hotel was extremely good in terms of hospitability and also in terms of cleanliness. Parking for our vehicle was easily available and interestingly did not have to pay for it. There was a public transport right outside the hotel and it took about 25 min to get to the city center. The only complaint would be over the high charges for the breakfast.

lightshout 2015/03/25
« Hotel Nice - Front Desk Man - Not Friendly »

Nice hotel. Problem was with the front desk attendant on Saturday, after being told that one breakfast is what we need, he still charged for 2. Had to go back on Sunday 3 hours after checkout to complain

Leif S 2015/02/04
« Okay - fine - but not that good »

The Hotel was okay. The hotel is not for children . at all. The service at restaurant (dinner and breakfast) was not very good. no menu for children. The room was very nice and clean very fine. The parkering lot was fine - underground. You can walk to the HSV stadium.

123Family321 2015/01/05
« Not a good souvenir »

I am an ACCOR client for long time and I was expecting much more from this Mercure Hamburg. The employees seemed all in a bad mood, maybe because it was Christmas time and they didn't want to be at work. A low performance of the personal that the management should address. The overall feeling was that client was not welcome. Sad for the ACCOR quality standards, which usually are much better than the Mercure Hamburg.

EKCH_Traveller 2014/12/03
« Flawless stay in Hamburg »

I had stayed in this hotel in the past when it was still operating as a Novotel, but this was my first visit after it had been transformed to a Mercure a couple of years ago. There is ample parking space in the garage under the hotel and it is free of charge to hotel guests (not often you find free parking when staying in a city hotel!). Staff at the front desk was courteous, worked swiftly and had plenty of knowledge about the Christmas Markets that we had come to Hamburg to experience. Rooms in the hotel are fairly roomy and after the remake thay are tastefully furnished. Breakfast buffet is fine and at 16 EUR per person reasonably priced. I travel extensively (enough to uphold Gold status in the Accor loyalty scheme) both for business and in my private life and it is not often that a hotel stay is as flawless as the one we had in Hamburg. If I should find one thing that could be improved, it would be the filter coffee served at the table for breakfast! However, there is a coffee machine at the buffet offering a range of coffees (cappuchino, latte etc) so plenty of options for better coffee than the one served in the thermo bottle. No, I am NOT working for Mercure or Accor - just a very pleased customer that experienced German efficiency and hospitality at its best.

Tim A 2014/08/25
« Very good experience »

Thé hôtel staff offered à warm Friendly and efficient welcome, good rooms, bar food and breakfast was excellent, over all i recommend this hôtel :). Thé sauna was à clean and enjoyable expérience After à Long days drive

trip_advis66 2014/07/27
« Expensive stay for our little dog »

We stayed two persons one night enjoying a very good offer in July. We wonder a little why a room booked for two persons only offers a duvet for one person in an otherwise good double bed. Breakfast and the service was very good (included). We enjoyed our dinner outdoor "around the corner" at a litlle local restaurant because of the lovely weather. Calm area and good indoor parking. We wonder why we had to pay 15€ for our little dog to stay the night! Price elsewhere amounts to 5€ for a domestic animal!

Richard L 2014/02/10
« Prepaid Reservations not credited »

The hotel was fine as usual. Very convenient to the DESY facility where I do work. However, I repaid for January 28, 2014 and due to DESY block booking on January 29 my room was paid by DESY. Then booked for January 30 and 31, 2014. DESY. Thus, A) I prepaid 63 Euros using the Accor website with File number H9T-0YTQ for 28/1/2014. B) I prepaid 146 Euros for the night of 30 and 31 January using the Accor website with File number H9T-10S7. C) I check out at 04:30 in the morning and the clerk charged me 120 Euros. THIS IS COMPLETELY WRONG, AS MY CHARGES SHOULD BE FOR 1 BREAKFAST AND 1 DINNER WHICH COMES TO 30.70 EUROS. At 04:30 in the morning I was not arguing as I was worried about making my early flight. D) There is a person working on it but there seems to be no acknowledgement of the prepayment for reservation File number H9T-10S7 !!! E) I have the charges for both prepayments on my credit card, if you want proof.

CriticalGuest2013 2013/11/11
« OK »

Light bulb of lamp on desk broken. 1st floor elevator button for "up" direction also had broken lamp, this was already the case on my previous trip (long ago ...). Vending machine (drinks, snacks) on 3rd floor also broken. Apart from that, room & breakfast were OK, staff very friendly.

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