Novotel Seoul Ambassador Gangnam hotel

"Poor Value"

23rd January 2013, Hong Kong

I booked extra room for my kids. Partition of connecting rooms are locked and have to open with KEYS? door knob almost fall off.Should include free access to swimming pool & hot tubs. But we have to pay 15,00KRW per person in order to use the hot tubs. English is extremely poor

"Good unless you want to get some sleep"

26th December 2012, clifton123, Bristol, United Kingdom

The Novotel Ambassador Seoul is about 400 metres from Gangnam subway up a steepish hill. It was slushy underfoot during my stay and the steep paths around the hotel were a bit of an adventure.The hotel is well presented with courteous door staff. All staff were polite and helpful. Quite a few tour groups and airline staff clog up the lobby area. The lit Eiffel Tower in the lobby was super as were the lights in the surrounding trees outside. More French than Korean in decor.On a busy road but I had a back facing executive floor room onto a residential area which was quiet during the day. Platinum benefits do not include anything other than a better room so no free internet or executive lounge access. Wifi was expensive at 20,000 won per day so I did not use it. The room was average size with two single beds. Robes and coffee making facilities were a nice addition. The room was clean. International plugs were handy. Decor could have been anywhere in the world and lacked Korean influence. The room was quite warm even though December and air conditioning only seemed to heat not cool. Window did open which would have solved the issue if it were not for the nightclub at the neighbouring building.Bedding nice quality with duvets.This would have been a very acceptable stay if it were not for the nightclub next door. I had flown from UK so was pretty tired. All was quiet to about midnight when awoken by loud talking and laughing outside. I was on 24th floor so pretty high. Tried to ignore noise as it was a weekend night and thought it was hotel guests smoking on patio. Awoken again about 2am by even louder shouting, swearing and now music. Spoke to reception on phone who did not seem to understand the problem. Looking out of window I could see source of problem. An open air bar/nightclub next door with tens of people outside. As the drunks got drunker the noise got louder, the music turned up and cars were revving engines. Lots of swear words so not good for children to hear. It was bedlam. It was still going on gone 4am. I was shattered the next day from lack of sleep. I was very relieved to have only booked one night. Unless you like being kept awake by drunken revelers I would not recommend staying here.

Management responseDear clifton123,Thanks for taking the time to note down your observations for future travellers. We received many compaints that evening in regards to the X-mas revellers at the Eden night club located next door at the Retz Carlton hotel. Although we made numerous attempts to the hotel to control the situation with their patrons they were unable, in despair for our guest comfort the police were called. This was an exceptional night as Club goers are usually controlled so my apologies, that you had to experience this night and for the inconvenience caused. Please contact me prior to your next visit at mbrown@ambatel.com and I will ensure you have an enjoyable stay.Mike BrownGeneral Manager
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"Worth for money"

10th December 2012, Claudio726, modena

Nice location, close to the business area and shopping malls, clean, well equipped, silent, modern rooms ; efficient staff and surely an hotel to be visited, either if on a business trip or just leisure.Claudio

Management responseDear Claudio726 ,Thank you for your positive feedback. We look forward to welcoming you back.Mike BrownGeneral Manager
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"Suggestions on Improvement"

7th October 2012, RonaldHongKong_China, Hong Kong, China

The service level is very high at Novotel Ambassador and the staffs are extremely helpful. The hotel may consider including the Internet connection fee in the room rate instead of imposing an expensive hour or daily rate. Also, when a customer has already paid for the wireless access at room, it's unreasonable of charging them again for the wireless at the restaurant.

Management responseDear guests,It is always great to get positive feedback in regards to our team and service as this is our focus day in and day out. We will be making major changes both as a hotel and wider in regards to internet charging in 2013. Thanks for taking the time to let us and the many travellers who will follow you to Seoul know your 1st hand experiences.Mike BrownGeneral Manager
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"Good hotel, but a little overprized"

15th July 2012, Guadalajara

Good location, decent rooms and average breakfast for a 4-5 star hotel. Good in general but a little overprized.

Management responseDear guest,So glad to hear you enjoyed your stay with us. I can assure you we priced at the more affordable end of hotels in Seoul especially in the deluxe 5 star market. Best regards,Mike BROWNGeneral Manager
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"Nice Hotel"

28th May 2012, Parrot168, Manila, Philippines

There is direct limousine bus service direct from Incheon airport to the Hotel, The hotel few steps from line 9 subway, it is convenient to travel across seoul using subway.

Management responseDear Parrot168,Thanks for taking the time and effort to share your positive comments with future Travellers to Seoul.Best regards,Mike BROWNGeneral Manager
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"very good price for the value"

6th May 2012, delf1984, Tokyo, Japan

business style hotel but we had a great room at the executive floor , with free collation at 18pm with choice of drinks and snacksthe spa is also very good with the pool and the jacuzziI was just confused of the lack of english informations in the spa , because there is two parts , one mixed where we have to wear a swim suit and the other one for bath where everyone were nacked but there were no informations about this

Management responseDear delf1984,Glad you enjoyed the stay and I will review the information in the Spa.Best regards,Mike BROWNGeneral Manager
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"not happy"

9th March 2012, Toronto, Ontario, Canada

- breakfast buffet and dinner buffet - food was poor and cold- could not adjust the room temperture - the room was hot and stuffy- hated the shower: no hotels have shower curtains any more - and the water continually leaked onto bathroom floor

Management responseDear guest,I am really sorry that you left the hotel with this level of dissatisfaction. It is very unusual to receive adverse comments in regards to our Square Buffet Restaurant but I will review each day and pass your comments to our Kitchen brigade. I also have an aversion to shower curtains and these will go as soon as we refurbish. We are working through the building, currently completed 3 floors to install personally adjustable air conditioner. Thanks again for your comments.Best regards,Mike BROWNGeneral Manager
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"A little too small....the room"

24th January 2012, Singapore, Singapore

I've expected a much spacious bedroom as I've upgraded to an Executive Premier Floor....otherwise, it's a perfect place to stay with many eateries & shops, all within walking distance. Your staff were courteous and helpful to provide information to our queries at all times. The hot bath was terrific and we've enjoyed ourselves tremendously but it's such a pity that we did not have enough time to use the indoor swimming pool which looks so enticing! We will definitely return if we were to visit Seoul again in the near future.

Management responseDear guest,Love to read " we will definitely return" so you must… The pool will be waiting for you. I will ensure you kind words are shared with my team.Best regards,Mike BROWNGeneral Manager
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