Hotel - Mercure Carcassonne Porte de la Cite Hotel
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Mercure Hotel

Mercure Carcassonne Porte de la Cite Hotel

18 rue Camille Saint-Saens 
11000 CARCASSONNE
FRANCE

1,353 reviews
TripAdvisor Rating Based on 1,353 reviews
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Mercure Carcassonne Porte de la Cite Hotel

Mid-scale hotel for business trips or leisure

A 5-minute walk from the Medieval City and the city center, the Mercure Carcassonne Porte de la Cité hotel looks just like a farmhouse in the Languedoc. Whether it be as a family, on a business trip, or for seminars, you will feel welcome all year round thanks to the hotel's warm, pared-back decor, outdoor swimming pool during the summer season and tree-filled terrace. We also have a restaurant, a bar with a fireplace, and free, enclosed, private car park, helping you enjoy your stay in Carcassonne.

At the foot of the mediaeval city of Carcassonne, the Mercure Carcassone Porte de la Cité is a perfect place for well-being and relaxation, whether on a family break or travelling on business. Explore the Canal du Midi, the castles and the abbeys of Cat

Hotel extras

Free, enclosed car park, meeting rooms, free WIFI, and the "La Vicomté" restaurant which offers delicious, local, home-made dishes served on the terrace as soon as the warm weather arrives; everything you need for an enjoyable stop-over in Carcassonne.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Carcassonne Porte de la Cite Hotel

18 rue Camille Saint-Saens
11000
CARCASSONNE
FRANCE

Tel: (+33)4/68119282
Fax: (+33)4/68711145

Check-in from 15h00
Check out up to 12h00
Access and transport
  • CITE CENTRE VILLE : LIGNE 4, CITE MEDIEVALE
  • NAVETTE AEROPORT : NAVETTE AEROPORT
  • CARCASSONNE SALVAZA At 5.7km / 3.56 miles
  • MONTPELLIER FREJORGUES At 160km / 100 miles
  • TOULOUSE BLAGNAC At 106km / 66.25 miles
  • CARCASSONNE SALVAZA At 5.7km / 3.56 miles
  • CARCASSONNE EST At 6km / 3.75 miles
  • CARCASSONNE OUEST At 6km / 3.75 miles
  • CARCASSONNE At 2.2km / 1.38 miles

GPS : 43.207243, 2.369605

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • Privilege Room with 1 double bed and 1 single sofa bed
    Privilege Room with 1 double bed and 1 single sofa bed

    Experience our enhanced-comfort room which features exclusive upscale Mercure bedding, an iPhone/iPad docking station, a Nespresso machine and many other little details to create the optimum environment for work or relaxation.

  • Privilege room with a double bed and sofa
    Privilege room with a double bed and sofa

    Experience the indulgence of our luxury room and enjoy the finest bed linen exclusive to Mercure, iPhone/iPad docking station, Nespresso machine and many other subtle touches designed to ensure the perfect stay, whether it's for business or leisure.

  • Standard Room with a double bed
    Standard Room with a double bed

    194 sq. ft. (18 m²) Standard Room, fully equipped with WIFI, shower, air conditioning, satellite TV, safe and tea and coffee making facilities

  • Standard Room with twin beds
    Standard Room with twin beds

    194 sq. ft. (18 m²) Standard Room, fully equipped with Wi-Fi, bath or shower, air conditioning, satellite TV, safe and tea and coffee making facilities.

  • Standard Room with one double bed and garden view
    Standard Room with one double bed and garden view

    194 sq. ft. (18 m²) Standard Room, fully equipped with WIFI, shower, air conditioning, satellite TV, safe and tea and coffee making facilities

  • Superior Room with twin beds and a sofa
    Superior Room with twin beds and a sofa

    Bed with duvet, flat-screen television, free WIFI, safe, minibar (free soft drinks), espresso machine and hot drinks, bathrobe, slippers and complimentary items.

  • 80 rooms
  • 74 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

LA VICOMTE Restaurant
Photo non contractuelle / Strictly non binding
Lunch 12:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 19:30 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LA VICOMTE Type of cuisine: Regional


A restaurant influenced by local dishes. Try out the specialties of the region in our exclusive restaurant.

BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BAR

See all our restaurants and bars

Your meetings and events

Mercure Carcassonne Porte de la Cite Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 4
  • Maximum size: 90 m2
  • Maximum capacity: 90
  • Maximum banquet capacity: 84

Our customer reviews for Mercure Carcassonne Porte de la Cite Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 1,353 reviews
59philbow 2016/11/19
« Just right! »

Great location for the old cite. 40 minute walk from the station although you could get a bus (if you can work out the routes)! Hotel was clean and tidy. Lovely log fire in the lounge area. Good meals, reasonably priced and breakfast was plentiful! Staff couldn't be more helpful and did everything with a smile. Stayed for two nights and would definitely recommend for a short break.

beasleyandy 2016/09/18
« Best hotel to stay in »

Excellent hotel close to the city, up hill to get to the medieval town but worth it. Hotel room great and staff are both friendly and have knowledge of the area.speak English if needed very well ,and the welcome you get is also excellent.

Alvaro C 2016/08/04
« Excellent »

Very good location, close to the fortified city gate. Easy and private parking. Very welcoming staff. Perfect sleep and excellent breakfast. We stayed for one night only and took the next day to explore the city as required by our travel plans. If there was one more day to relax this could be my pick.

550carriec 2016/05/29
« Visit to Carcassone »

Pre book when wanting to stay here as the hotel was fully booked and guests were being turned away each day we were staying. Friendly and very helpful staff on arrival at reception and during our stay. Excellent selection at breakfast. Excellent quality of food served in the restaurant at dinner. All staff very helpful.

Lionel-RSC, Responsable relations publiques at Mercure Carcassonne Porte de la Cite, responded to this review

Thank you very much indeed, that's very kind.

finedinersCumbria 2016/04/28
« Ideal hotel to visit Carcassonne »

Usual Mecure standards, enjoyable stay. Only thing missing would be reception staff who make you feel welcome.... they let this otherwise good hotel down. Stayed in standard room.....all fine though a bit mean to give 1 bottle of water for 2 people!

TonyL1 2015/11/17
« Perfect »

We visited Carcassonne to celebrate our wedding anniversary.Our choice of hotel was perfect. We arrived to a friendly welcome from Marylou on reception,who gave us maps , tourism and hotel information and a list of recommended restaurants in the old Cite Our Privilege room was superb, very spacious and comfortable with a great view of the medieval city. The bed was enormous, there was an accurate list of the many channels on the large screen TV. Other features included a fridge , kettle, pod coffee machine, docking station, safe, complimentary soft drinks , bath robes, slippers and a well equipped and spacious bathroom. The breakfast was buffet style with a wide choice of quality ingredients. The hotel was perfectly placed for visiting the Cite. The shuttle bus from the airport stopped nearby and the hotel has a large secure car park. Being November the pool was closed, but we would love to return in the warmer months to swim in the pool and relax in a deckchair in the shadows of the Cite walls.

davelP6610DJ 2015/10/26
« No AC? Seciurity? »

We arrived at the hotel and the intake was fine and the room was clean and reasonably sized. When we attempted to adjust the AC in the room, we were welcomed by only heat. I went to the front desk and inquired and was told that now they were on heating season and so no AC available any more until next summer. Obviously this is a very old hotel to still have a centralized control system. Also, the room was on the first floor, and with the only option being to open the window, it meant that we had an outside access into our room while we slept, a not very appealing situation at all! The front desk staff seemed not recognize this issue. I would not recommend to stay there. I guess there are better choices available in the area. It was very close to the Carcassone old city, which means its perfectly situated if you want a quick visit.

Richard L 2015/09/22
« Great location but hotel and staff tired »

We stayed here on the way from Santander to the Canal du Midi. The hotel is in a great location for the Citadel and the old part of the city. Car parking is OK. But the staff seemed over pressured and under motivated and had little time to welcome us, answer questions etc - there didn't seem to be enough of them to go round. Similarly the hotel is is need of a refurb, especially to the common areas. OK but not up to Mercure's usual standards

HFPH_12 2015/09/16
« Enjoy La Cite without the crowds, convenient and stylish with excellent food »

Hotel lies just outside the Porte Narbonnaise of La Cite, within very easy walking distance of all the sights. The walls and towers of La Cite can be seen from the gardens and from some rooms, but it does not suffer from the noise of the daily influx of tourists. We had the largest room, No. 84, which is like a suite, over looks the pool, and has a view of La Cite in all its glory. The restaurant is excellent; it can be busy at breakfast, only excessively so on one day during our visit through an American tour group, which was unacceptably noisy and hustling everyone. (Not a lot a hotel can do in these circumstances, fortunately they left within the day!!). Similarly, dinner is offered every evening, and contains a selection of local dishes as standard plus daily specials, all equally delicious, with a fine selection of wine. There are plenty of restaurants in La Cite and in La Ville Basse, the more modern town down by the river, if one fancies a change of scene. Locals here were enjoying food and socializing; we were the only Brits among a delightful crowd of French diners. La Ville Basse is also within walking (downhill) distance of the hotel, and it is from here that the tour boats leave for a cruise on the Canal du Midi, serene and interesting and well worth doing.

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