Mercure Carcassonne La Cité hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,974 reviews

Best price
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Mercure Carcassonne La Cité hotel - Image 1
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Mercure Carcassonne La Cité hotel - Image 3
Mercure Carcassonne La Cité hotel - Image 4
18 rue Camille Saint-Saens, 11000 CARCASSONNE, France

Description

Hotel extras

  • Completely renovated in 2023

  • A 5-minute walk from the Medieval City of Carcassonne

  • Free enclosed on-site parking

  • Restaurant with beautiful terrace offering homemade products

  • Outdoor swimming pool open May to September

Our accommodation(s)

Hotel location

Mercure Carcassonne La Cité hotel

18 rue Camille Saint-Saens
11000 CARCASSONNE
France

GPS:43.207243, 2.369605

Telephone
Fax +33 4 68 71 11 45

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA VICOMTE

A table steeped in terroir. Our restaurant is a special place to sample regional specialties. Catering via room service only in the evenings on the basis of the Market Menu of the day. Closed for lunch.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,974 reviews

TripAdvisor Rating  4.0/5  57 reviews

Certificate of excellence 2024

Great Quick Visit for Golf

Customer review rating 5.0/5

Joy R. Friends - Confirmed reviews ALL

Very easy to find and great location No problem getting to golf course or into the old city at night to do some tourist stuff.

Hello, Thank you for leaving us a review. We are delighted that your experience with us lived up to your expectations, and we hope to count you among our customers for a long time to come. See you soon. The Mercure Carcassonne hotel team

Good location and great staff

Customer review rating 5.0/5

Nick P. Friends - Confirmed reviews ALL

Overnight stop to see the old city - nice rooms and very friendly staff

Hello, we warmly thank you for expressing your satisfaction online. Don’t hesitate to come back and see us. we will be delighted to welcome you again. see you soon Sincerely The Mercure Carcassonne hotel team

Good location

Customer review rating 4.0/5

Patti Friends - Confirmed reviews ALL

Two nights while sightseeing.

Hello, thank you for leaving us a review. We are delighted that your experience lived up to your expectations, and we hope to count you among our customers for a long time to come. See you soon. The Mercure Carcassonne hotel team

Not up to usual standard

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

Lift out of order, with no offer to carry bags to second floor. Cooked breakfast, which is usually very nice, was cold.

Good morning Thank you for your comment. We are confused that your feelings about our establishment were so negative. Hoping that you will be pleasantly surprised by our progress on the points you mention next time. Good day l'équipe de l'hotel Mercure Carcassonne

Breakfast is Poor

Customer review rating 1.5/5

John Couples - Confirmed reviews ALL

Breakfast selection is limited. Some items finished and eere not voluntarily replenished (e.g. scrambled eggs). Service at check-in confused (claimed did not have the reservation, when it was made directly on the ALL website hours before). Service during breakfast also poor (dirty floor and items not replenished one hour before end of service).

Good morning, We are very sorry for this incident during your visit. This does not correspond to the quality criteria that we strive to implement. We will improve our approach following your message to ensure that this does not happen again. I hope you will have the opportunity to visit us to see it, Thank you and sorry again, the Mercure Carcassonne hotel team

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Other web-users rate our hotel

  • 951 reviews 9.5/10 Location
  • 1,036 reviews 7.8/10 Room
  • 1,208 reviews 9.1/10 Service
  • 6 reviews 7.1/10 WiFi
  • 478 reviews 8/10 Breakfast
  • 308 reviews 7.6/10 Cleanliness
  • 243 reviews 7.1/10 Value
  • 39 reviews 4.2/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.