Hotel - Mercure Carcassonne Porte de la Cite Hotel
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Mercure Hotel

Mercure Carcassonne Porte de la Cite Hotel

18 rue Camille Saint-Saens 
11000 CARCASSONNE
FRANCE

1,293 reviews
TripAdvisor Rating Based on 1,293 reviews
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Mercure Carcassonne Porte de la Cite Hotel

Mid-scale hotel for business trips or leisure

A 5-minute walk from the Medieval City and the city center, the Mercure Carcassonne Porte de la Cité hotel looks just like a farmhouse in the Languedoc. Whether it be as a family, on a business trip, or for seminars, you will feel welcome all year round thanks to the hotel's warm, pared-back decor, outdoor swimming pool during the summer season and tree-filled terrace. We also have a restaurant, a bar with a fireplace, and free, enclosed, private car park, helping you enjoy your stay in Carcassonne.

At the foot of the mediaeval city of Carcassonne, the Mercure Carcassone Porte de la Cité is a perfect place for well-being and relaxation, whether on a family break or travelling on business. Explore the Canal du Midi, the castles and the abbeys of Cat

Hotel extras

Free, enclosed car park, meeting rooms, free WIFI, and the "La Vicomté" restaurant which offers delicious, local, home-made dishes served on the terrace as soon as the warm weather arrives; everything you need for an enjoyable stop-over in Carcassonne.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • Spanish
    • French
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf lessons (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Archery (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 19:30-22:00
    • Opening hours : Week-end 19:30-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Carcassonne Porte de la Cite Hotel

18 rue Camille Saint-Saens
11000
CARCASSONNE
FRANCE

Tel: (+33)4/68119282
Fax: (+33)4/68711145

Check-in from 15h00
Check out up to 12h00
Access and transport
  • CITE CENTRE VILLE : LIGNE 4, CITE MEDIEVALE
  • NAVETTE AEROPORT : NAVETTE AEROPORT
  • CARCASSONNE SALVAZA At 5.7km / 3.56 miles
  • MONTPELLIER FREJORGUES At 160km / 100 miles
  • TOULOUSE BLAGNAC At 106km / 66.25 miles
  • CARCASSONNE SALVAZA At 5.7km / 3.56 miles
  • CARCASSONNE EST At 6km / 3.75 miles
  • CARCASSONNE OUEST At 6km / 3.75 miles
  • CARCASSONNE At 2.2km / 1.38 miles

GPS : 43.207243, 2.369605

Our rooms

You can expect a delightful stay whatever your budget! Choose from our 80 Standard or Privilege Rooms. Choose Privilege for even more comfort and additional services.

  • Privilege Room with 1 double bed and 1 single sofa bed
    Privilege Room with 1 double bed and 1 single sofa bed

    Experience our enhanced-comfort room which features exclusive upscale Mercure bedding, an iPhone/iPad docking station, a Nespresso machine and many other little details to create the optimum environment for work or relaxation.

  • Privilege room with a double bed and sofa
    Privilege room with a double bed and sofa

    Experience the indulgence of our luxury room and enjoy the finest bed linen exclusive to Mercure, iPhone/iPad docking station, Nespresso machine and many other subtle touches designed to ensure the perfect stay, whether it's for business or leisure.

  • Standard Room with a double bed
    Standard Room with a double bed

    194 sq. ft. (18 m²) Standard Room, fully equipped with WIFI, shower, air conditioning, satellite TV, safe and tea and coffee making facilities

  • Standard Room with twin beds
    Standard Room with twin beds

    194 sq. ft. (18 m²) Standard Room, fully equipped with Wi-Fi, bath or shower, air conditioning, satellite TV, safe and tea and coffee making facilities.

  • Standard Room with one double bed and garden view
    Standard Room with one double bed and garden view

    194 sq. ft. (18 m²) Standard Room, fully equipped with WIFI, shower, air conditioning, satellite TV, safe and tea and coffee making facilities

  • Superior Room with twin beds and a sofa
    Superior Room with twin beds and a sofa

    Bed with duvet, flat-screen television, free WIFI, safe, minibar (free soft drinks), espresso machine and hot drinks, bathrobe, slippers and complimentary items.

  • 80 rooms
  • 74 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 28 family rooms
  • 4 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • TV room service ordering
    • Crib on request
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

LA VICOMTE Restaurant
Photo non contractuelle / Strictly non binding
Lunch 12:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 19:30 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LA VICOMTE Type of cuisine: Regional


A restaurant influenced by local dishes. Try out the specialties of the region in our exclusive restaurant.

Find out more and book
BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BAR

See all our restaurants and bars

Your meetings and events

Mercure Carcassonne Porte de la Cite Hotel Meeting Room

Our meeting rooms


  • Number of meeting rooms: 4
  • Maximum size: 90 m2
  • Maximum capacity: 90
  • Maximum banquet capacity: 84

Our customer reviews for Mercure Carcassonne Porte de la Cite Hotel

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 1,293 reviews

beasleyandy 2016/09/18
« Best hotel to stay in »

Excellent hotel close to the city, up hill to get to the medieval town but worth it. Hotel room great and staff are both friendly and have knowledge of the area.speak English if needed very well ,and the welcome you get is also excellent.

Alvaro C 2016/08/04
« Excellent »

Very good location, close to the fortified city gate. Easy and private parking. Very welcoming staff. Perfect sleep and excellent breakfast. We stayed for one night only and took the next day to explore the city as required by our travel plans. If there was one more day to relax this could be my pick.

550carriec 2016/05/29
« Visit to Carcassone »

Pre book when wanting to stay here as the hotel was fully booked and guests were being turned away each day we were staying. Friendly and very helpful staff on arrival at reception and during our stay. Excellent selection at breakfast. Excellent quality of food served in the restaurant at dinner. All staff very helpful.

Lionel-RSC, Responsable relations publiques at Mercure Carcassonne Porte de la Cite, responded to this review

Thank you very much indeed, that's very kind.

finedinersCumbria 2016/04/28
« Ideal hotel to visit Carcassonne »

Usual Mecure standards, enjoyable stay. Only thing missing would be reception staff who make you feel welcome.... they let this otherwise good hotel down. Stayed in standard room.....all fine though a bit mean to give 1 bottle of water for 2 people!

TonyL1 2015/11/17
« Perfect »

We visited Carcassonne to celebrate our wedding anniversary.Our choice of hotel was perfect. We arrived to a friendly welcome from Marylou on reception,who gave us maps , tourism and hotel information and a list of recommended restaurants in the old Cite Our Privilege room was superb, very spacious and comfortable with a great view of the medieval city. The bed was enormous, there was an accurate list of the many channels on the large screen TV. Other features included a fridge , kettle, pod coffee machine, docking station, safe, complimentary soft drinks , bath robes, slippers and a well equipped and spacious bathroom. The breakfast was buffet style with a wide choice of quality ingredients. The hotel was perfectly placed for visiting the Cite. The shuttle bus from the airport stopped nearby and the hotel has a large secure car park. Being November the pool was closed, but we would love to return in the warmer months to swim in the pool and relax in a deckchair in the shadows of the Cite walls.

davelP6610DJ 2015/10/26
« No AC? Seciurity? »

We arrived at the hotel and the intake was fine and the room was clean and reasonably sized. When we attempted to adjust the AC in the room, we were welcomed by only heat. I went to the front desk and inquired and was told that now they were on heating season and so no AC available any more until next summer. Obviously this is a very old hotel to still have a centralized control system. Also, the room was on the first floor, and with the only option being to open the window, it meant that we had an outside access into our room while we slept, a not very appealing situation at all! The front desk staff seemed not recognize this issue. I would not recommend to stay there. I guess there are better choices available in the area. It was very close to the Carcassone old city, which means its perfectly situated if you want a quick visit.

Richard L 2015/09/22
« Great location but hotel and staff tired »

We stayed here on the way from Santander to the Canal du Midi. The hotel is in a great location for the Citadel and the old part of the city. Car parking is OK. But the staff seemed over pressured and under motivated and had little time to welcome us, answer questions etc - there didn't seem to be enough of them to go round. Similarly the hotel is is need of a refurb, especially to the common areas. OK but not up to Mercure's usual standards

HFPH_12 2015/09/16
« Enjoy La Cite without the crowds, convenient and stylish with excellent food »

Hotel lies just outside the Porte Narbonnaise of La Cite, within very easy walking distance of all the sights. The walls and towers of La Cite can be seen from the gardens and from some rooms, but it does not suffer from the noise of the daily influx of tourists. We had the largest room, No. 84, which is like a suite, over looks the pool, and has a view of La Cite in all its glory. The restaurant is excellent; it can be busy at breakfast, only excessively so on one day during our visit through an American tour group, which was unacceptably noisy and hustling everyone. (Not a lot a hotel can do in these circumstances, fortunately they left within the day!!). Similarly, dinner is offered every evening, and contains a selection of local dishes as standard plus daily specials, all equally delicious, with a fine selection of wine. There are plenty of restaurants in La Cite and in La Ville Basse, the more modern town down by the river, if one fancies a change of scene. Locals here were enjoying food and socializing; we were the only Brits among a delightful crowd of French diners. La Ville Basse is also within walking (downhill) distance of the hotel, and it is from here that the tour boats leave for a cruise on the Canal du Midi, serene and interesting and well worth doing.

kristian_wentzel 2015/08/24
« Mercure Carcassonne Porte de la Cite »

An excellent hotel at a very nice location, which we can stongly recommend and will certainly be coming back. Parking space and and a lovely swimming pool round the the picture of welcoming hotel. The Salad Choice is strongly recommended!

Johanna J 2015/08/24
« Excellent »

The hotel is terms of location couldn't be better. The cite walls can be seen from the pool area and it is a 5 minute stroll to the cite. The pool was clean And even in the middle of August not too crowded. We booked a privelage room which was large and very well equipped. We had the benefit of opening onto the pool area. Whilst we didn't eat at the hotel the restaurant area looked really lovely set out in the garden area. The staff were helpful and friendly. My parents were in a standard room which was quite small but very clean. Just a hint there are two car parks. One at the hotel itself which becomes full very quickly but there is a further larger private car park less than a minute walk away. We would definitely stay again.

aslann 2015/07/20
« Far from the madding crowd. »

This hotel is a haven of peace located in easy walking distance from the Cite,the restaurant is very good and the prices match those within the tourist area. The rooms are quiet and comfortable and the staff friendly and efficient. The down side is the bar where there does not seem to be a dedicated bar person,we ordered a club sandwich in the evening as advertised in the bar,this took over 45 mins.to produce ,not too impressive when everything else about this hotel is so good.

Pointerdog 2015/07/10
« A Great Hotel for Visiting Carcassonne »

We stayed for four nights in room 44 in early July 2015. We were a party of mum, dad and 2 daughteres aged 7 and 10. The hotel was excellent and was stunningly good value for the money. The hotel is an excellent location for visiting the Medieval City (the name of the big medieval fortified town of Carcassonne). It's a 5 min walk or less to the city. The hotel is bright, modern, welcoming clean. It has secure free parking which is a real bonus as many of the other hotels near the city require you to park in the expensive tourist car park. Our bright modern room was a delight. It had a kettle and loads of tea coffee sugar milk. It also had an expensive espresso coffee maker with loads of coffee pods. It had a nice cold fridge stocked with water, fruit juice, coke etc. There was an expensive radio/alarm/ipod docking thing and best of all, it had really great self-ajustable air conditioning. We were there during a heat wave. It was 36 dedgrees in the shade and at night it never fell below the mid 20s. Returning to a refreshingly cool room was a delight. The best hotel air con I have ever seen. The bathroom was huge, bright, mirrors everywhere, walking in wet room, separate bath, huge sink, loads of complimentrary toiletries (soap, shampoo, conditioner) Bottles of quality shower gel provided by the shower and the bath. There was a powerful hairdryer located next to the giant mirror which my long haired wife and long hairded daughters loved. The room was huge, modern, had very swanky curatin blinds. Basically, you couldnlt fault the room or its facilities. I forgot to mention the huge, very modern, wall-mounted flat screen TV with about 50 channels, mainly French but including BBC world service and CNN news etc. The hotel was lovely, welcoming, clean, bright. The staff were great. The restaurant was lovely. The breakfasts were great. There was a lovely large patio for sitting outside, where you could smoke if you so desired. There was a nice little flower garden surrounding the area. The hotel also has a heated pool in the garden. This is clean and modern, is fenced off, has sunbeds all around. It has steps in at the shallow end and gets up to 2m at the deep end. Its not a huge pool, but still a very good size maybe 30mx10m. The pool thermo revealed that the water was kept at 29.5 degrees, which is warm. This is very important because non-heated pools in France are never warm enough to be enjoyable unless heated. Basically, you'll love this place.

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