Hotel Mercure Wien City 4 stars

Customer review rating (ALL Rating) 4.3/5 1,152 reviews

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Hotel Mercure Wien City - Image 1
Hotel Mercure Wien City - Image 2
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Hotel Mercure Wien City - Image 4
Hollandstrasse 3, 1020 VIENNA, Austria

Description

Hotel extras

  • Newly renovated hotel

  • Innovative wine dispenser in a cozy atmosphere

  • Ideal location! Just a 5-minute walk to the city center

  • Hotel parking garage

  • Family friendly! Up to three guests can stay overnight in our superior room.

Our accommodation(s)

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Hotel location

Hotel Mercure Wien City

Hollandstrasse 3
1020 VIENNA
Austria

GPS:48.215123, 16.376181

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Wine bar

Enjoy a glass of wine or various snacks and other drinks from our self-service area

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,152 reviews

TripAdvisor Rating  4.0/5  1,428 reviews

Viennesse welcome awaits you

TripAdvisor rating 5.0/5

Louise D TripAdvisor review

Very impressed with this hotel. Clean comfortable and good location. Positioned on Leopold start its just a quick 5 minute walk to Swedenplatz and then onto the main tourist area. Our room was good, bed very comfy and all very clean and serviced daily. Shower room was also good. The staff were amazing very helpful, patient and jolly. Breakfast was good plenty of choice. There's no bar or restaurant but you are surrounded by them once you step out the door. We found 2 good breakfast places close by as we only had the hotel breakfast for one morning as it was a bit expensive. The trams run from over the bridge and are very good,cheap and regular.

Dear guest, Thank you for sharing your positive experience with us! We are thrilled to hear that you were impressed with our hotel and that you found it clean, comfortable, and well-located. It's great to know that you enjoyed the convenience of our location, just a short walk from Schwedenplatz and the main tourist areas. We're delighted that you found your room to be good, with a comfortable bed and clean facilities. Our team works hard to ensure that our guests have a pleasant stay, and we're pleased that you found them to be helpful and friendly. I will personally relay your feedback to all of them, who will be glad to know that their efforts contributed to your enjoyable stay. We at Mercure Wien City take pleasure in creating moments of magic for our guests. I am pleased that we were able to do so for you. We're glad that you enjoyed the breakfast options and that you were able to explore the surrounding area for other dining choices. Thank you for mentioning the convenience of the nearby trams as well. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future! Warmest regards, Magali Kempes Moll Guest Experience Manager

very good location all is very close to the hotel each important possibility

Customer review rating 5.0/5

Filip Solo - Confirmed reviews ALL

good room well space good wifi

Dear Filip , Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our hotel's excellent location, with everything conveniently close by. It's great to know that you found our rooms spacious and that the Wi-Fi met your expectations. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warmest regards, Magali Kempes Moll Guest Experience Manager

Well located

Customer review rating 5.0/5

Rida B. Friends - Confirmed reviews ALL

Very good hotel

Dear Rida, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and found our hotel to be well-located with excellent breakfast options. We strive to provide our guests with a memorable experience, and it's rewarding to know that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future. If you have any further comments or requests, please feel free to contact us. Sincerely, Magali Kempes Moll Guest Experience Manager

Cramped rooms, hard bed

Customer review rating 2.0/5

J B. Couples - Confirmed reviews ALL

On + side, good location & great breakfast buffet, helpful staff. On negative side, awful street noise, beds like planks, tiny room with nowhere to stash luggage and unpack, no drawers, and had to take turns moving around room.

Dear Jean, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our location convenient, enjoyed our breakfast buffet, and received assistance from our helpful staff. However, we apologize for any inconvenience caused by the size of the room and the comfort of the bed. Your comments regarding the street noise and the lack of storage space have been duly noted, and we will review these aspects internally to see how we can improve. We appreciate your valuable feedback as it helps us identify areas where we can enhance our guests' experience. Please know that your comfort is our top priority, and we will strive to make necessary improvements based on your comments. If you decide to stay with us again in the future, please don't hesitate to let us know your preferences, and we will do our best to accommodate them. Warm regards, Magali Kempes Moll Guest Experience Manager

Customer review rating 5.0/5

Anna Families - Confirmed reviews ALL

Fantastic, all the workers are really kind and helpful. Now it is a hotel I would go every time.

Dear R., Thank you so much for your fantastic review! We are thrilled to hear that you had such a positive experience with us and that our team made a difference during your stay. It means a lot to us to hear that you would choose our hotel every time, and we truly appreciate your kind words about our staff. Providing excellent service and creating memorable experiences for our guests is always our top priority. We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can do to make your future stays even more enjoyable. Warmest regards, Magali Kempes Moll Guest Experience Manager

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Other web-users rate our hotel

  • 818 reviews 9.5/10 Location
  • 976 reviews 6.6/10 Room
  • 827 reviews 8.9/10 Service
  • 57 reviews 3.6/10 WiFi
  • 527 reviews 8.2/10 Breakfast
  • 384 reviews 7.3/10 Cleanliness
  • 155 reviews 4.6/10 Value
  • 145 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.