Hotel - Hotel Mercure Wien City
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Mercure Hotel

Hotel Mercure Wien City

Hollandstrasse 3 
1020 VIENNA
AUSTRIA

889 reviews
TripAdvisor Rating Based on 889 reviews
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Hotel Mercure Wien City

Mid-scale hotel for business trips or leisure

The Mercure Wien City is located in a quiet area only a short walk away from Vienna's bustling center, home to sights such as St. Stephen's Cathedral, Hofburg Palace or Prater park. The Danube Canal, found on the hotel's doorstep, is a gateway to rest and relaxation, be it walking, cycling or simply taking in the sun. Near to the convention center, UNO City and the Austria Center. Rooms were renovated in 2016, and the hotel's own undercover car park is ideal for ensuring a successful stay and arrival.

There is plenty to see in Vienna: from magnificent baroque buildings to "golden" art nouveau architecture, over 100 museums and more than 27 castles!We give you the key to the city and will be happy to draw up your own personal Vienna tour guide!

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request  (Nearby)
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Well-being  (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Hotel Mercure Wien City

Hollandstrasse 3
1020
VIENNA
AUSTRIA

Tel: (+43)1/213130
Fax: (+43)1/21313230

Check-in from 14h00
Check out up to 12h00
Access and transport
  • U1, U4 : U1, U4, SCHWEDENPLATZ
  • U2 : U2, SCHOTTENRING
  • VIENNA SCHWECHAT At 20km / 12.5 miles
  • SUDAUTOBAHN A2 At 12km / 7.46 miles
  • WESTAUTOBAHN A1 At 15km / 9.32 miles
  • SOUTH At 5km / 3.13 miles
  • WEST At 4km / 2.5 miles
  • WIEN WESTBAHNHOF At 4km / 2.49 miles

GPS : 48.215123, 16.376181

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • Privilege Rooms with King Size Bed and shower
    Privilege Rooms with King Size Bed and shower

    The modern Privilege Rooms with high-quality bathroom, bathrobe and slippers, complimentary bottle of mineral water and non-alcoholic drinks from the minibar, Nespresso machine, air conditioning and free use of PREMIUM WIFI.

  • Superior Rooms, King Size or 2 Single Size Beds with bathtub
    Superior Rooms, King Size or 2 Single Size Beds with bathtub

    The Superior Rooms offer you approx. 258 sq. ft. (24 sq. m) more space for relaxation. These spacious rooms are also suitable for 3 people (rollaway bed) and have air conditioning, an LCD TV, free Internet, minibar, tea/coffee making facilities and a safe

  • Standard Rooms with a shower or bathtub
    Standard Rooms with a shower or bathtub

    The comfortable and recently renovated Standard Rooms have air conditioning, LCD TV, free Internet, minibar, tea and coffee making facilities and a safe big enough for a laptop

  • 122 rooms
  • 122 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

BELVEDERE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BELVEDERE


Our state-of-the-art bar is open around the clock every day for connoisseurs and night owls. Guests can enjoy a wide range of beverages, including all the classics - so why not indulge and join us for a drink.

See all our restaurants and bars

Your meetings and events

Hotel Mercure Wien City Meeting Room

Our meeting rooms


  • Number of meeting rooms: 8
  • Maximum size: 115 m2
  • Maximum capacity: 70

Our customer reviews for Hotel Mercure Wien City

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 889 reviews

ionescur704 2016/11/23
« Very good, but where was the fridge? »

We were very pleased with our stay at Mercure Hotel Wien City. The duck was so funny! Just two observations: 1. We found no fridge inside the room 2. The toilet vase was very insecure, seemed like it would broke every time you would use it. Except for that it was exactly what we wanted.

mercure_wien_city, Manager at Mercure Wien City, responded to this review

Dear Mercure Guest, Thank you for taking the time to review your stay . We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. We are glad, that you liked the small rubber duck in the bathroom, a small attention for our guests. We are surprised that they did not find the minibar, each of our rooms is equipped with one. Thank you for the note regarding the toilet we have repaired this of course immediately My Team and I are looking forward to welcoming you back as a guest hopefully soon. Kind Regards Christina Bonertz Resident Manager

Rajat_goyal 2016/07/18
« Jul 16 »

Good location, 10 minutes or less walk from stephansdom and downtown. Average hotel, nothing bad about it but nothing great either. Rooms are a little small. Got a good deal on club Accor. Breakfast was ok.

mercure_wien_city, Manager at Mercure Wien City, responded to this review

Dear Rajat_goyal, thank you very much for taking the time to review your stay witzh us. I am glad to hear that all in all you had a good time with us and that you enjoyed the convenient location of our hotel. Please feel free to contact us next time prior your arrival that we can allocate a bigger room for you. With best Regards Christina Bonertz Resident Manager

Michelle G 2016/01/15
« Vienna excellent »

The hotel is close to.transport and is central to all the main attractions. Hotel staff excellent with a special mention to the staff in the restaurant who were the most helpful and the breakfast was to die for along with the comfortable bed. Would recommend this hotel in a heartbeat if I returned to Venice.

Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear Michelle G We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards from Vienna David Schiefer

StixsB 2015/12/28
« A short Christmas break in Vienna »

A very clean hotel situated at the northern end of the city. The reception is compact but very adequate and the rooms are warm and welcoming, ideal as a base for exploring the area. All staff are fluent in english and very polite.

David S, Front Office Manager at Mercure Wien City, responded to this review

Dear StixsB, What a pleasure to read your review here on TripAdvisor! We are very happy to read that you had a pleasant stay and you will stay here again: we will be more than happy to welcome you in our property! I send you my best regard! David Schiefer Front Office Manager

fqttrvlr2015 2015/10/09
« Location great, the rest so-so »

The hotel building is from 1991 and showing its age. Rooms are quite small, but furnishings are up to date. Management obviously cost conscious, since there were exactly 2 towels (1 large 1 small) in the bathroom (I was travellling alone). Normally you get more towels even as a single occupant. Very friendly and helpful staff at checkin, friendly but incompetent at check-out. Even though I had given my company as the billing address during the online-checkin, the first invoice I got still was on my personally. It then took about 10 minutes to get the correct invoice printed... Maybe invest a few hundred Euros in a new printer?

Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear fqttrvlr2015, thank you for your review on tripadvisor. com about your stay in our house. We are happy to read that your first impression has been good. That you enjoyed the check in. In the opposite we regret that your check out did not go well as you expected. You can be ensured that we noticed your advise to spend a certain amount for new equipment. You are also absolutely right, that we prepare the rooms for the amount of persons staying in the rooms. That means, due to contribution to the environment we just give the guest one large and one small towel. In case someone will need more towels, we will be happy to send you the towels. We very hope to welcome you again as soon as possible. Best regards Ronny Seidlitz

graemeh545 2015/10/04
« Medium price hotel in central Vienna »

Accor once again produce a good standard of hotel in the medium price bracket. Very handy to central Vienna. We found the trams to be the best way to get around. Restaurants are nearby. Breakfast was great in the hotel. Staff helpful with recommendations. Good value for money

Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear graemeh 54, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronny Seidlitz Front Office Manager

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