Hotel - Hotel Mercure Wien City
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Mercure Hotel

Hotel Mercure Wien City

Hollandstrasse 3 
1020 VIENNA
AUSTRIA

849 reviews
TripAdvisor Rating Based on 849 reviews
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Select your dates 107.00 EUR

Hotel Mercure Wien City

Mid-scale hotel for business trips or leisure

The Mercure Wien City is located in a quiet area only a short walk away from Vienna's bustling center, home to sights such as St. Stephen's Cathedral, Hofburg Palace or Prater park. The Danube Canal, found on the hotel's doorstep, is a gateway to rest and relaxation, be it walking, cycling or simply taking in the sun. Near to the convention center, UNO City and the Austria Center. Rooms were renovated in 2016, and the hotel's own undercover car park is ideal for ensuring a successful stay and arrival.

There is plenty to see in Vienna: from magnificent baroque buildings to "golden" art nouveau architecture, over 100 museums and more than 27 castles!We give you the key to the city and will be happy to draw up your own personal Vienna tour guide!

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Babysitting on request  (Nearby)
  • Languages spoken at the hotel
    • German
    • French
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Well-being  (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request  (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/23:00
    • Opening hours : Week-end 06:30/23:00

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Hotel Mercure Wien City

Hollandstrasse 3
1020
VIENNA
AUSTRIA

Tel: (+43)1/213130
Fax: (+43)1/21313230

Check-in from 14h00
Check out up to 12h00
Access and transport
  • U1, U4 : U1, U4, SCHWEDENPLATZ
  • U2 : U2, SCHOTTENRING
  • VIENNA SCHWECHAT At 20km / 12.5 miles
  • SUDAUTOBAHN A2 At 12km / 7.46 miles
  • WESTAUTOBAHN A1 At 15km / 9.32 miles
  • SOUTH At 5km / 3.13 miles
  • WEST At 4km / 2.5 miles
  • WIEN WESTBAHNHOF At 4km / 2.49 miles

GPS : 48.215123, 16.376181

Our rooms

Something to suit every taste. Choose between our comfortable Standard Rooms, modern Superior Rooms and luxuriously appointed Privilege Rooms.

  • Superior Double Room with 1 queen-size bed or twin beds
    Superior Double Room with 1 queen-size bed or twin beds

    Enjoy the modern Superior Rooms equipped with air conditioning, flat-screen TV, free Internet, minibar, tea and coffee making facilities and a safe big enough for a laptop.

  • Privilege room with 1 queen-size bed or 2 single beds
    Privilege room with 1 queen-size bed or 2 single beds

    Elegant, air-conditioned Privilege Room with free Internet, flat-screen TV, safe, high-quality bathroom with bathrobe and slippers, 1 free bottle of mineral water and alcohol-free drinks from the minibar, tea and coffee making facilities.

  • Standard Double Room with 1 queen-size bed or twin beds
    Standard Double Room with 1 queen-size bed or twin beds

    The comfortable Standard Rooms have air conditioning, flat-screen TV, free Internet, minibar, tea and coffee making facilities and a safe big enough for a laptop.

  • 122 rooms
  • 122 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

BELVEDERE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BELVEDERE


Our state-of-the-art bar is open around the clock every day for connoisseurs and night owls. Guests can enjoy a wide range of beverages, including all the classics - so why not indulge and join us for a drink.

See all our restaurants and bars

Your meetings and events

Hotel Mercure Wien City Meeting Room

Our meeting rooms


  • Number of meeting rooms: 8
  • Maximum size: 115 m2
  • Maximum capacity: 70

Our customer reviews for Hotel Mercure Wien City

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 849 reviews

Rajat_goyal 2016/07/18
« Jul 16 »

Good location, 10 minutes or less walk from stephansdom and downtown. Average hotel, nothing bad about it but nothing great either. Rooms are a little small. Got a good deal on club Accor. Breakfast was ok.

mercure_wien_city, Manager at Mercure Wien City, responded to this review

Dear Rajat_goyal, thank you very much for taking the time to review your stay witzh us. I am glad to hear that all in all you had a good time with us and that you enjoyed the convenient location of our hotel. Please feel free to contact us next time prior your arrival that we can allocate a bigger room for you. With best Regards Christina Bonertz Resident Manager

Michelle G 2016/01/15
« Vienna excellent »

The hotel is close to.transport and is central to all the main attractions. Hotel staff excellent with a special mention to the staff in the restaurant who were the most helpful and the breakfast was to die for along with the comfortable bed. Would recommend this hotel in a heartbeat if I returned to Venice.

Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear Michelle G We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards from Vienna David Schiefer

StixsB 2015/12/28
« A short Christmas break in Vienna »

A very clean hotel situated at the northern end of the city. The reception is compact but very adequate and the rooms are warm and welcoming, ideal as a base for exploring the area. All staff are fluent in english and very polite.

David S, Front Office Manager at Mercure Wien City, responded to this review

Dear StixsB, What a pleasure to read your review here on TripAdvisor! We are very happy to read that you had a pleasant stay and you will stay here again: we will be more than happy to welcome you in our property! I send you my best regard! David Schiefer Front Office Manager

fqttrvlr2015 2015/10/09
« Location great, the rest so-so »

The hotel building is from 1991 and showing its age. Rooms are quite small, but furnishings are up to date. Management obviously cost conscious, since there were exactly 2 towels (1 large 1 small) in the bathroom (I was travellling alone). Normally you get more towels even as a single occupant. Very friendly and helpful staff at checkin, friendly but incompetent at check-out. Even though I had given my company as the billing address during the online-checkin, the first invoice I got still was on my personally. It then took about 10 minutes to get the correct invoice printed... Maybe invest a few hundred Euros in a new printer?

Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear fqttrvlr2015, thank you for your review on tripadvisor. com about your stay in our house. We are happy to read that your first impression has been good. That you enjoyed the check in. In the opposite we regret that your check out did not go well as you expected. You can be ensured that we noticed your advise to spend a certain amount for new equipment. You are also absolutely right, that we prepare the rooms for the amount of persons staying in the rooms. That means, due to contribution to the environment we just give the guest one large and one small towel. In case someone will need more towels, we will be happy to send you the towels. We very hope to welcome you again as soon as possible. Best regards Ronny Seidlitz

graemeh545 2015/10/04
« Medium price hotel in central Vienna »

Accor once again produce a good standard of hotel in the medium price bracket. Very handy to central Vienna. We found the trams to be the best way to get around. Restaurants are nearby. Breakfast was great in the hotel. Staff helpful with recommendations. Good value for money

Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear graemeh 54, We very much appreciate your comments regarding your stay at the Hotel Mercure Wien City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ronny Seidlitz Front Office Manager

1970guest 2015/09/21
« No level for 4 stars »

Though services are there and the rooms are not small, general image is not corresponding to a 4 stars hotel. A deep renovation, specially of the elevators and corridors is needed. Poor room design gives a very cheap image

Anita K, Front Office Manager at Mercure Wien City, responded to this review

Dear 1970guest, Thank you for taking the time to tell us about your experience at the Hotel Mercure Wien City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Ronny Seidlitz Front Office Manager

jiperiro 2015/09/12
« Not good hotel »

The hotel is not good. The room is dark and very small, not appropriate for this category of hotel. The breakfast is terrible. There are cheaper hotels with better rooms and breakfast. The service could be better. I don't recommend this hotel.

Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear jperiro, we would like to thank you, leaving your review about your stay at tripadvisor.com. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards Ronny Seidlitz Front Office Manager

jsweeneyuk 2015/09/04
« Nothing Special »

The room was good but on a higher floor than we would have wished. On one booking we were asked if we wanted a lower floor - we could have asked for something lower, I guess as my wife dislikes lifts. The resturant facilities were not promoted to us but we preferred to eat out and the weather was good. Our main problem was the unexpectedly high cost of the car park 22 euros which made the stay more expensive than we would normally consider. We also declined breakfast on the basis of cost. The Hotel did not seem to be busy and we would have hoped for a more economic deal.

Anita K, Leiter Front Office at Mercure Wien City, responded to this review

Dear Sir or Madam, thank you for taking the time to write us a feedback. The price for the hotel car park is not that high as it seems. For parking on the streets in Vienna there is a fee of € 2 per hour from 9am to 10pm and all the public car parks charge you € 3,80m per hour. We hope you enjoyed your stay in our hotel and we look forward to maybe welcome you back here in Vienna. Best regards!

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