Hotel address15 Ngo Quyen Street
Hoan Kiem District
How to reach the hotelGPS :N 21° 1' 32.22'' E 105° 51' 22.01''
Contact the hotel
- Tel. (+84)4/38266919
- Fax. (+84)4/38266920
Recently viewed hotels
Sofitel Legend Metropole Hanoi - hotel reviews in Hanoi
Hotel code: 1555
Accorhotels.com customer reviews in partnership with TripAdvisor
"Sofitel Legend Metropole in Hanoi"
23rd September 2013, MPT245, Bryn Mawr
It is truly a five star hotel! The staff is excellent and pay attention to minute details. The location is very convenient and there are quite a few restaurants around the hotel. It is also a historic hotel. Perfect! I would stay there again at any time.View management response »
Management responseDear MPT 245,I am glad to hear that you have enjoyed our central location. It is indeed extremely convenient.I thank you for pointing out our high standards of service. As a matter of fact we love to indulge all of our guests.We look forward to welcoming you back.The management team
"Best hotel in Hanoi"
22nd September 2013, totojr, seoul
my 2nd time in Metropole Hanoivery warm and nice attitude of hotel employerquiet and luxurious , very cleanI like swimming pool , best. like resort.but the basic room is somewhat tiny and smallotherwise, perfect!View management response »
Management responseDear Totojr,It is such a delight to read our guests' satisfaction. I thank you for your kind words regarding our service, luxury asmosphere and swimming pool.Thank you as well to let other Tripadvisor travellers know about your experience at Metropole Hanoi.Your satisfaction is our utmost reward.We look forward to your next visit.The management team
"Two words - The Best"
17th September 2013, Jfan09, Kuala Lumpur, Malaysia
One of the best hotels i have stayed at. Everything about this hotel is beyond five stars. Fyi, it's in a perfect location for discovering Hanoi and a welcome retreat at the end of a day.The staff at this hotel really understands how to provide excellent customer service. Everyone was very polite and helpful. In my opinion the staff earns this hotel a sixth star.I did stay at another hotel on my last day while in Hanoi, the Intercontinental West Lake. It was cheaper, but what a disappointment after staying at the Metropole. It was a huge let down and I regretted checking out of the Metropole.View management response »
Management responseDear Jfan09,Thank you very much for this wonderful review sharing on Trip Advisor. We are very pleased to hear you enjoyed your accommodation and really appreciated the quality of customer service we are providing in the hotel.We are looking forward to your return at the Sofitel Legend Metropole Hanoi.Sincerely,Management Team
"If you can stay here, do it!"
16th September 2013, TheGlynnFamily, Margaret River, Australia
What a wonderful hotel. The Metropole is just so gorgeous. Our room in the historical wing was large and beautifully done, the staff friendly and helpful, service was faultless, food fantastic, spa is a dream and it's in a great location. The cooking class was fantastic and was held right in amongst their busy working kitchen. Honestly if you can stay here, I say just do it. I can't wait to go back someday!View management response »
Management responseDear The Glynn family,Thank you for your detailed, very personal feedback.I was extremely pleased to read the summary of your comment in such words of praise. We genuinely put a lot into exceeding our guests expectations and I am truly glad to hear that we have achieved our aim with you.Thank you for recommending us so well.The management team
"Good old fashionable hotel"
10th September 2013, apollora, Moscow, Russia
Unlucky me being their under parmanent rains (not suprising as it is a rain season now), for this reason not able to use the too little swimming pool.But lucky and greatful to have the chance to experience an outstanding massage session in the SPA.View management response »
Management responseDear Apollora,Thank you for your nice feedback, I am glad to hear that you have very much enjoyed your stay with us.We certainly hope to have the pleasure to welcome you back in the near future.The management team
28th August 2013, Saperavi
We stayed 3 nights in Hanoi and couldn't have wished for a better hotel. It was the perfect stay and a great experience. Limousine service to and from Airport is highly recommended - makes travelling such a breeze. We normally prefer Boutique Hotels but for a hotel that size and without having seen any Directors and Manager they do pretty well. We must say, our "butler service" Mr Gia Toai made all the difference with his lovely caring service!View management response »
Management responseDear Speravi,I am extremely pleased to hear that your stay at Sofitel Legend Metropole Hanoi made was an enjoyable experience and I also thank you for mentioning it in the review.I am happy that you appreciate the service of our butler Gia Toai and his professionalism. He is indeed an asset for the hotel.We all look forward to welcoming you back soon.The management team
"excellent in every way"
22nd August 2013, superberniej, New York City, New York, USA
a world-class hotel. the only place to stay in hanoi. not cheap, but you get all that you pay for, including a well-trained and friendly staff. and who can ask for anything more than free afternoon ice cream cones at poolside?View management response »
Management responseDear superberniej,Thank you very much for your positive feedback. I am happy to hear you consider us as the only place to stay in Hanoi.Our utmost reward is to read our guests satisfaction. The team and I are grateful to you for taking the time to drop some extremely positive words about your experience at Sofitel Legend Metropole Hanoi.My Team and I look forward to your return visit to our property,The management team
"Made our honeymoon truly special"
17th August 2013, LivesInAYurt, Tokyo, Japan
We stayed at the Metropole for the beginning of our honeymoon and took advantage of the summer special for 4 nights in a Grand Premium Room in the Opera Wing. We had an interesting perspective as, due to a typhoon, our trip to Halong bay was delayed by a day and we extended our stay by another night, electing to try out the Historic (Metropole) wing. Both Wings were superb, and we enjoyed experiencing both, but overall, we preferred the Opera Wing, largely because of the Club Benefits that it came with (which we didn't anticipate using much but ended up making our stay really special). Here are some impressions of both sides of the hotel. We stayed in Grand Premium rooms for both:Historic Wing:-hallways, staircase, and outside of the room are gorgeous-slightly less sound-proof rooms-bathroom was gorgeous, bathtub was great-slightly smaller, less "open" rooms (not sure if ours was typical, but it was divided into an antechamber and room, which was interesting but made it feel a bit smaller).Opera Wing:-beautiful room fittings, feels superbly luxurious-higher floor, potentially nicer view, perfectly soundproof-larger (king size) bed was gorgeous-Club benefits were amazing (complimentary afternoon tea, cocktail, butler service, etc.)The location was good, a short walk from the heart of old quarter, but still a bit quieter than the craziness there. So you really had the feeling of a different world when you came through the doors; relaxing in the courtyard made it easy to forget where you were.If I had to come up with a negative, the only thing that I noticed was an ant or two in the room, this didn't bother me at all (and my wife didn't even notice them), but I suppose it could be a problem for some couples. Everything was perfectly clean excepting this and I'm sure they would have addressed the issue had we brought it up.We really can't speak highly enough of the hotel. Overall, we were floored by our experience, and felt the rooms were even better than portrayed in the pictures. The staff was exemplary, and went way above and beyond the call of duty to cater to us. For a couple relatively unaccustomed to 5-star treatment, this was a true treat. We'd recommend it to anyone seeking to really splurge and experience the best in Hanoi.View management response »
Management responseDear livesinayurt,Thank you for sharing your experiences of your stay at The Legend here on TripAdvisor. It is a pleasure to read that our hotel facilities and Ambassadors were able to turn your honeymoon into a legendary moment.It delights me that you have the intention to stay with us again and we are looking forward to making any future visit you wish to make to Hanoi again worthy to remember.The management team
"Good Location and smart looking hotel."
12th August 2013
Being a Gold member of Le Club, I booked this hotel for its familiar name and association with the Accor Group hotels. I found the Grand Premium Room is rather small at that price bracket even with the upgrade to the next level, the room is still small. Checking in was slow and take too long, being a Le Club member, all my personal details should be properly completed on the Registration Form. Breakfast room was way too small to handle large group , we have to wait 10 minutes for an table and half of our table or my chair was in front of the bread section, but i must say Breakfast was one of the best with a large variety of food. The hotel and room are well decorated and foreseen with everything a traveller need.View management response »
Management responseDear Guest,I thank you for sharing with us your great experience following your recent visit to our hotel.I am very pleased to read that you have had a "fantastic breakfast" as we proud ourselves in using only the freshiest products on the market.We look forward to your next visit.The management team
"4 days/3 nights in Hanoi"
7th August 2013, Wylie L
Thanks for the accommodation. Really appreciated. Have to thank again the ladies during both check-in and check-out. When checking-out (it was August 3, 2013), the lobby was crowded of people. Heard that many travelers needed to extend their stay due to cancel fright. A lady there was very helpful to help us out in taking care of our luggage and escorted me going back to my room to fetch back sth I left in my room. Moreover, another lady shot a photo of my kids for the welcome card. Sorry, my kids were very mischievous and not willing to cooperate, but she is amazing patient to take the photos. I believe she'd taken more than 10 photos before getting one successful shot.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.