Hotel address15 Ngo Quyen Street
Hoan Kiem District
How to reach the hotelGPS :N 21° 1' 32.22'' E 105° 51' 22.01''
Contact the hotel
- Tel. (+84)4/38266919
- Fax. (+84)4/38266920
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Sofitel Legend Metropole Hanoi - hotel reviews in Hanoi
Hotel code: 1555
Accorhotels.com customer reviews in partnership with TripAdvisor
"Sofitel Legend Metropole in Hanoi"
23rd September 2013, MPT245, Bryn Mawr
It is truly a five star hotel! The staff is excellent and pay attention to minute details. The location is very convenient and there are quite a few restaurants around the hotel. It is also a historic hotel. Perfect! I would stay there again at any time.View management response »
Management responseDear MPT 245,I am glad to hear that you have enjoyed our central location. It is indeed extremely convenient.I thank you for pointing out our high standards of service. As a matter of fact we love to indulge all of our guests.We look forward to welcoming you back.The management team
"Best hotel in Hanoi"
22nd September 2013, totojr, seoul
my 2nd time in Metropole Hanoivery warm and nice attitude of hotel employerquiet and luxurious , very cleanI like swimming pool , best. like resort.but the basic room is somewhat tiny and smallotherwise, perfect!View management response »
Management responseDear Totojr,It is such a delight to read our guests' satisfaction. I thank you for your kind words regarding our service, luxury asmosphere and swimming pool.Thank you as well to let other Tripadvisor travellers know about your experience at Metropole Hanoi.Your satisfaction is our utmost reward.We look forward to your next visit.The management team
"Two words - The Best"
17th September 2013, Jfan09, Kuala Lumpur, Malaysia
One of the best hotels i have stayed at. Everything about this hotel is beyond five stars. Fyi, it's in a perfect location for discovering Hanoi and a welcome retreat at the end of a day.The staff at this hotel really understands how to provide excellent customer service. Everyone was very polite and helpful. In my opinion the staff earns this hotel a sixth star.I did stay at another hotel on my last day while in Hanoi, the Intercontinental West Lake. It was cheaper, but what a disappointment after staying at the Metropole. It was a huge let down and I regretted checking out of the Metropole.View management response »
Management responseDear Jfan09,Thank you very much for this wonderful review sharing on Trip Advisor. We are very pleased to hear you enjoyed your accommodation and really appreciated the quality of customer service we are providing in the hotel.We are looking forward to your return at the Sofitel Legend Metropole Hanoi.Sincerely,Management Team
"If you can stay here, do it!"
16th September 2013, TheGlynnFamily, Margaret River, Australia
What a wonderful hotel. The Metropole is just so gorgeous. Our room in the historical wing was large and beautifully done, the staff friendly and helpful, service was faultless, food fantastic, spa is a dream and it's in a great location. The cooking class was fantastic and was held right in amongst their busy working kitchen. Honestly if you can stay here, I say just do it. I can't wait to go back someday!View management response »
Management responseDear The Glynn family,Thank you for your detailed, very personal feedback.I was extremely pleased to read the summary of your comment in such words of praise. We genuinely put a lot into exceeding our guests expectations and I am truly glad to hear that we have achieved our aim with you.Thank you for recommending us so well.The management team
"Good old fashionable hotel"
10th September 2013, apollora, Moscow, Russia
Unlucky me being their under parmanent rains (not suprising as it is a rain season now), for this reason not able to use the too little swimming pool.But lucky and greatful to have the chance to experience an outstanding massage session in the SPA.View management response »
Management responseDear Apollora,Thank you for your nice feedback, I am glad to hear that you have very much enjoyed your stay with us.We certainly hope to have the pleasure to welcome you back in the near future.The management team
28th August 2013, Saperavi
We stayed 3 nights in Hanoi and couldn't have wished for a better hotel. It was the perfect stay and a great experience. Limousine service to and from Airport is highly recommended - makes travelling such a breeze. We normally prefer Boutique Hotels but for a hotel that size and without having seen any Directors and Manager they do pretty well. We must say, our "butler service" Mr Gia Toai made all the difference with his lovely caring service!View management response »
Management responseDear Speravi,I am extremely pleased to hear that your stay at Sofitel Legend Metropole Hanoi made was an enjoyable experience and I also thank you for mentioning it in the review.I am happy that you appreciate the service of our butler Gia Toai and his professionalism. He is indeed an asset for the hotel.We all look forward to welcoming you back soon.The management team
"excellent in every way"
22nd August 2013, superberniej, New York City, New York, USA
a world-class hotel. the only place to stay in hanoi. not cheap, but you get all that you pay for, including a well-trained and friendly staff. and who can ask for anything more than free afternoon ice cream cones at poolside?View management response »
Management responseDear superberniej,Thank you very much for your positive feedback. I am happy to hear you consider us as the only place to stay in Hanoi.Our utmost reward is to read our guests satisfaction. The team and I are grateful to you for taking the time to drop some extremely positive words about your experience at Sofitel Legend Metropole Hanoi.My Team and I look forward to your return visit to our property,The management team
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.