Hotel address4, Rue du Fort Niedergrunewald
Quartier Européen Nord
Plateau de Kirchberg
How to reach the hotelGPS :N 49° 37' 17.25'' E 6° 8' 46.42''
Contact the hotel
- Tel. (+352)437761
- Fax. (+352)425091
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Sofitel Luxembourg Europe - hotel reviews in Luxembourg
Hotel code: 1314
Accorhotels.com customer reviews in partnership with TripAdvisor
18th September 2013, Michael H
We stayed one night (unfortunately only one night) at this great hotel, as day 15 of our trip around Europe. The check inn went smoothly with the professional and helpful staff. The room were large and well furnished. The bathroom also very large and the tub were great. And I still dream of the beds, soft and lovely. The best best beds we had in 18 different hotels. We had dinner in the restaurant, and I can only recommend that you try this too. Amazing food and wine, ans the staff are also very professional and helpful. The breakfast were well arranged, and I can't think of one thing I missed at the breakfast. And as we got used too, the staff here were also professional and helpful.All in all we had a great stay, and I am sure that I will be back in this hotel in a matter of time.
"Splendid hotel, great accommodation"
5th September 2013, Jimmy G, Brugge
Minor item the restaurant itself was not open. Last year we took a diner in that restaurant and that was one of the reasons we went back this time. We had to eat in the hall/lobby of the hotel, which was not ideal! Pitt.View management response »
Management responseDear guest,We would like to thank you very much for having chosen again the Sofitel Luxembourg Europe for your last visit and for having taken the time to leave this very kind comment on Tripadvisor.Nevertheless, we were deeply sorry to read that your last experience has not been entirely in keeping with your expectations because the restaurants in our Hotel were closed. If you plan to come back again in our property, please do not hesitate to contact personnaly Christophe Bataille, the F&B Manager at : email@example.comHe will organize personnaly a diner for you with pleasure in one of your favorite restaurant. We are looking forward to welcome you back soon to the Sofitel Luxembourg Europe!Yours sincerely,Marie-Hélène OnursalGeneral Manager
"Really helpful staff, but a weirdly lumpy mattress"
12th August 2013, Fishy96, Dublin, Ireland
I arrived at the hotel slightly before midnight, with a court hearing the following morning. The staff delivered me a steam iron (oddly the rooms didn't come with one) and an ironing board at nearly 1am and were hugely helpful in the morning when I needed to print out some last minute papers.But the bed itself was, well, actively uncomfortable. A squashy, mushy thing. Maybe this is what luxury is meant to feel like.View management response »
Management responseDear guest, First of all, thank you so much for choosing the Sofitel Luxembourg Europe for your last journey.How good it is, to hear that the staff of our hotel was helpful during your stay. We give so much importance in the well being of our guests that it’s with a great pleasure we read this review.Indeed, our ambassadors will always be available for you no matter how late it is, to insure the greatness of your stay, even if it’s just a short night.I also would like to present my sincerest apologies concerning the bed you didn’t felt comfortable.The My Bed concept, in all the Sofitel of the world, is design to fill in all the expectation of the guest when speaking of bedding, and we are sorry to read that it didn’t fill in yours. However, for your next stay in Sofitel do not hesitate to precise your preferences to one of our ambassadors, to enjoy most of your stay with us.We look forward seeing you back in our hotel.Best regards.Jean-Philippe KernGeneral Manager
"Great Stopover on our way to the Alps"
14th February 2013, manticore, York
After a 10 hour journey from the North of England we pulled on to the Sofitel Luxembourg Europe car park in pouring rain. As soon as we got the car doors open there was a porter complete with umbrella. We were helped with our luggage to reception where the check process was nice and straightforward. The hotel facilities were explained and were were then shown to our luxurious room, which came with a Nespresso machine and a free minibar. The room was on the top floor and this gave us a superb view of some of the dramatic modern architecture of the Kirchberg plateau. We ate the hotel's Le Stubli restaurant where the food was great to eat and keenly priced. The service was attentive and friendly. What we appreciated most however, was the great big comfy bed which gave us a fantastic nights sleep. The next day we felt totally refreshed. We will be using this again for stopovers and perhaps even for a break in Luxembourg itself.View management response »
Management responseDear guest,We would like to thank you so much for taking time to write such a nice review regarding your stay at Sofitel Luxembourg Europe on TripAdvisor.We are delighted that you appreciated your Luxury Premium room with the "My Bed" concept, the service at your arrival and the Stubli restaurant ! Your compliments are a very nice reward. Kindly know that we will make sure to share your positive feedback with all our staff.Needless to say that we are pleased that you want to return. Please know that we will always do our utmost to ensure you have a seamless stay.I hope to have the pleasure to meet you on a future visit !Yours Sincerely,Jean-Philippe KernGeneral Manager
15th June 2012, singletraveller_0111, Eindhoven, The Netherlands
+: clean, quiet and comfortable room, served with good breakfast.-: location is a bit inconvenient. -: internet is not so fast.View management response »
Management responseDear guest,Thank you for taking the time to write a review. I am pleased that you enjoyed your stay at Sofitel Europe in Luxembourg and look forward to seeing you again in the near future. Kind regards.Jean-Philippe Kern General Manager
"Great stay! Excellent night sleep."
2nd June 2012, 10beers10, all over
Great value for such a great night sleep. Location is in downtown, but difficult to find due to construction. We had to circle the area 2x before finding hotel. Front desk help was great. They quickly assisted us without luggagetotheroom. Cart was smallish and curb out front doesn't have a ramp so it makes pushing a cart slightly difficult. Rate came with breakfast included. Excellent aray of foods from eggs and bacon to breads and pastries. Fruit selection was the best I've seen at a hotel! Service within the restaurant was great. A few items were running low, but we came down rather late into meal service. We also ordered room service for dinner. The wife had the John doury meal which was phenomenal. I ordered the filet steak which was also just as good. The polenta side dish was the best I've tasted. We accompanied the meal with a very nice selection of Belgian beer. Overall great stay and will stay here again in the future!View management response »
Management responseDear guest,Thank you very much for having taken the time to post your comments on TripAdvisor.It was indeed a pleasure to read that you were satisfied with our services and staff. Your comments are truly appreciated and will be a great source of motivation for the team.We all look forward to welcoming you back again in a not too distant future !Sincerely,Jean-Philippe KernGeneral Manager
"Will go back in a heartbeat!"
19th January 2012, Ellee89, Sydney, Australia
The Sofitel Luxembourg was a truly amazing hotel. It is one of THE best, if not the best hotel I have ever stayed in - and that's no small feat. Is located very close to the city, main train station and public transport. Stayed in a suite and it was a totally different experience. Restaurants at the hotel were great. When I go back to that side of the world I will stay there again!View management response »
Management responseThank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Luxembourg. I look forward to welcoming you back at Sofitel Europe in Luxembourg. Kind regards, Jean-Philippe Kern General Manager
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.