Hotel - Hotel Mondial am Dom Cologne - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Hotel Mondial am Dom Cologne - MGallery by Sofitel

Kurt-Hackenberg-Platz 1 
50667  COLOGNE
GERMANY

1,175 reviews
TripAdvisor Rating Based on 1,175 reviews
Best price guarantee
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From 129.00 EUR Non member rate
From 116.10 EUR Member's rate Members’ Rate, join while you book
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Members’ Rate, join while you book
Select your dates 129.00 EUR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access (Paying)
  • Private indoor parking
  • Wheelchair access
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access (Paying)
  • Private indoor parking
  • Wheelchair access
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Boat excursions  (Nearby)
  • Jogging track

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

The hotel has 203 modern rooms, as well as 6 exclusive suites in a classic modern style. Each room has a safe, individually controlled air conditioning, a luxurious bathroom, WIFI and international satellite television.

  • 203 rooms
  • 136 non-smoking rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Hotel Mondial am Dom Cologne - MGallery by Sofitel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,175 reviews
tomer_bond 2017/01/18
« Best hotel that I have been in entire Europe »

The service is outstanding!! Everything was great. The breakfast, the front desk and the concierge was really great. The room for example was not suit for us (we wanted other floor) the front desk in 1 minutes found us other perfect room.

Christoph_Fischenich, Guest Relations Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review

Dear tomer_bond, Thank you very much for your kind feedback and your recent stay at Hotel Mondial am Dom Cologne. We are more than happy that we were able to delight you with our service and the location. With great pleasure will we share your wonderful feedback with our team because it is a great source of motivation for us. On behalf of the entire team we look forward to welcoming you back soon during your next trip to Cologne. kind regards Christoph Kübel-Fischenich Guest Relation Manager

taipeitongue 2016/08/16
« very close to the central station »

Room is clean, but a little small, the dinner is not so bed, a little over rate for Mgallery, grand mercure may be mush better. look close, but still need ten minute walk. not like ibis in station. but room is comfortable

Christoph_Fischenich, Guest Relations Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review

Dear taipeitongue, Thank you for taking the time to give us such an insightful and constructive feedback on your recent stay. It is our most important goal to make each guest's stay a memorable one from beginning to end. We regret we have not achieved every part you have expected from us. Nevertheless we hope, that we will have the pleasure to welcome you back in the near future. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Zana711_London1 2015/12/31
« Centrally located but very small rooms »

Stayed at the MGallery Dom Cologne on a weekend stay just before Christmas to visit the Christmas markets. Pluses: The hotel is very centrally located (right next to the Dom) and is within walking distance of all the tourist attractions and the various Christmas markets dotted around the city. The communal areas were very well decorated and the room was very quiet, despite being in the city centre. Minuses: We booked a classic room and the room was very very small for a couple, so small that the TV cabinet could not be positioned directly in front of the bed (otherwise, you can't walk to the other side of the bed!) but is positioned diagonally from the bed, making it very difficult to see the screen if you want to watch tv from the bed. There is no luggage rack, as there is simply no room for it. Despite being a Accor Platinum card holder, we did not get allocated a room facing the Dom but faced a non descript internal courtyard. I did receive a welcome note and fruit plate in the room but since the welcome note was addressed to someone else, we probably got allocated to the "wrong room". It was too late on Friday evening and already settled into our room, so we did not bother contacting reception. I also wonder why this hotel is classified as a MGallery - it feels like an upgraded Novotel / Mercure to me and definitely does not come across as a 5-star hotel. Next time in Cologne, I would consider staying in other Accor properties given the price difference I paid to stay in MGallery this time. If location is very important to you, there is an Ibis at the station (also right next to the Dom!). Otherwise, there is a Pullman slightly further away from the station.

Sunny1119 2015/12/28
« Good location and good service »

The location is very convenient very near the main station and service of the hotel was very nice. Breakfast was excellent. Everything was perfect. We requested to keep our luggage for 2 days to trip to Brussel without no problem.

Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review

Dear Sunny1119, Thank you so much for your reviewing our property. It is wonderful to read that you enjoyed your stay with us and that you felt our hospitality was good and efficient. Your feed back is greatly appreciated and will be shared with our team. We look forward to the pleasure of welcoming you back and exceeding your expectations again in the near future. Kind regards, Oualid EL Ouarit (On behalf of Front Office Manager

2015/10/21
« Great location and excellent breakfast buffet »

Located very centrally near the main train station, the cathedral, the major muséums and shopping Streets, this hotel is great for a weekend get-away. Standard rooms are not very large, but very nicely decorated and fully equipped. The excellent breakfast buffet is not to be missed!

Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review

Dear 61grahamep, Thank you for your review! . We are very happy to hear that you enjoyed the cleanliness and comfort of our rooms, as well as our fabulous central location and wonderful breakfast, served on weekends until 12 am. We look forward to the pleasure of welcoming you back again in the near future. Kind regards, Oualid EL Ouarit (On behalf of Front Office Manager)

Wanderer249 2015/08/03
« Great location »

Great location, comfortable and quiet rooms, friendly and attentive stall. Unless you eat a gargantuan breakfast, €16 per person is a bit much. We stool breakfast in local places. I guess I have t write more characters to reach the required two hundred.

Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review

Dear Wanderer249, Thank you so much for choosing us for your stay in our beautiful city and also for taking the time to give us some feedback on your stay. We are delighted to hear that you enjoyed the quietness and comfort of our rooms, as well as our fabulous central location. Please keep in mind that our sumptuous buffet breakfast, for 26 €, and served on weekends until 12 am, will not only ensure your day gets off to the perfect start but, but more importantly, will give you the opportunity to treat yourself by enjoying a relaxing morning culinary experience. We truly appreciate all the great comments about our hotel and team and hope to have the opportunity to welcome you back soon! Kind regards, Oualid EL Ouarit (On behalf of Front Office Manager)

Stephen H 2015/08/01
« Smart hotel but... »

This is a smart, sophisticated and well located hotel. The breakfast are plentiful and the hotel German style brewery bar serves good food and beer. However, the rooms are very small and it was unfortunate that, during our stay, a telephone charger and adaptor went missing from one of our rooms. The hotel supplied us with a spare charger but the incident left us with an unpleasant feeling.

Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review

Dear Stephen H, Thank you so much for choosing us for your stay in our city and also for taking the time to share your experience with other visitors. We are very happy to learn that you enjoyed the fantastic traditional German food and excellent local beer “Kölsch” served in our restaurant „Brauhaus Reisdorf im Mondial". Thank you also for pointing out our delicious varied breakfast and ideal central location, in the very heart of the old town. We are extremely sorry to hear that the size of your room did not meet your expectations. The dimensions of our rooms are very much in line with the room average size for a city centre hotel, and although not known for being the largest you may find, our rooms do offer all the comfort, amenities and services needed to provide every guest with a memorable experience. With regards to the missing telephone charger and adaptor from your room, please accept our apologies for the inconveniences this incident might have caused you. We are confident that there is an explanation for this misunderstanding. . Please contact us at (h1306-dm@accor.com in order to check our lost and found report and to obtain more information regarding this matter. Once again, thank you for choosing our hotel and we hope we will have another opportunity to host you back and to ensure you a memorable stay. Kind regards, Oualid EL Ouarit (On behalf of Front Office Manager)

paestum70 2015/06/28
« Very good! »

I had a single-bed room which I was a little hesitant about but it was very very comfortable. Magnificent sleep. The staff was fantastic- great service throughout. The only problem I had (yes, this was silly) was the shower head. No way to keep it in one place...

Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review

Dear paestum70, Thank you so much for taking the time to give us some feedback on your stay. By doing so, you are helping as improve and deliver a better experience for you and our future guests. We are glad you found our rooms to be comfortable and very happy to read that our staff and service met your expectations and needs. We look forward to welcoming you back in Cologne! Kind Regards, Oualid EL Ouarit (on behalf of Front Office Manager)

Glasmurf 2015/02/26
« Great location, have to work on their service attitude »

Stayed at this hotel during Kölner Karneval. I was very surprised that this is a 5 star hotel, it did not fulfill my expectations. I would say it is a great 3 star or an ok 4 star, but definitely not a 5 star. The rooms were very very tiny and only space I could open my suitcase was on top of my bed, but the beds were really good. The breakfast and the location were both great. What annoyed me was the service from the reception and the lack of service attitude. For example asking for a taxi and getting the answer - "It will be impossible, I suggest that you just go out in the streets". When I asked them to just try anyway and he reluctantly called, we got a taxi within 2 minutes. Or asking for where to find some good restaurants and getting a look and the answer that the town is full of people, good luck finding anything at all. This was around 17:30 and when we went out we had no problem finding a place to eat. In general, we did not find the staff very friendly and helpful. Having said all this, Köln for Karneval is recommendable and this hotel has the perfect location!

Vera_Mueller, Front Office Manager at Hotel Mondial am Dom Cologne MGallery by Sofitel, responded to this review

Dear Glasmurf, thank you very much for your feedback on your stay with us. We are very sorry you obviously did not receive our usually good service. We are not a 5 star hotel, so we would be happy if your would provide information why you had the expectation of that, Please rest assured we take and already have taken appropriate measures regarding the service attitude, even during the Karneval Season. Please accept our apologies for the inconveniences caused. We would be happy to have a chance to welcome you back with us to convince you of our qualities. Kind regards Vera Mueller Front Office Manager

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