Mercure Hotel Severinshof Koeln City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,439 reviews

Best price
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Mercure Hotel Severinshof Koeln City - Image 1
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Mercure Hotel Severinshof Koeln City - Image 3
Mercure Hotel Severinshof Koeln City - Image 4
Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse, 50676 KOELN, Germany

Description

Hotel extras

  • 4-star hotel with quiet courtyard in the middle of Südstadt

  • Mercure Hotel in Cologne on Severinstrasse

  • Courteous and friendly staff

  • Plentiful breakfast buffet with cold and hot dishes

  • Mercure hotel in Cologne with very good public transportation options

Our accommodation(s)

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199, Einfahrt Tiefgarage:, Kleine Spitzengasse
50676 KOELN
Germany

GPS:50.929514, 6.957017

Telephone
Fax +49 221 2013666

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. Enjoy the relaxed living room atmosphere of our hotel bar.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,439 reviews

TripAdvisor Rating  4.0/5  1,571 reviews

Certificate of excellence 2023

Has Potential

Customer review rating 3.5/5

Danny D. Business - Confirmed reviews ALL

Lovely property with good facilities. However front desk staff need to be trained better, maintenance and house keeping need better procedures to ensure things are working well.

Dear Mr. D., Thank you for taking the time to share your feedback with us. We're glad to hear that you found our property lovely and appreciated our facilities. However, we apologize for any inconvenience caused by the service provided by our front desk staff and any issues with maintenance and housekeeping during your stay. Your comments are invaluable to us as they help us identify areas for improvement. Rest assured, we will take your feedback seriously and work on implementing better training for our front desk staff and refining our procedures to ensure everything is in proper working order. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Dissapointing for a Mecure Hotel and the price

Customer review rating 1.0/5

Stephanie B. Business - Confirmed reviews ALL

I was extremely shocked by the level of service for a Mercure Hotel. I always stay at Mecure being an ACCOR Plus member. Upon arrival, we were told we were on the top level which had stairs to access. The receptionist, a gentleman didn't ask if we required help. I then asked if they could assist us (two females) with taking our bags up as they were heavy and he rolled his eyes. We proceeded to our room which was not to the standard we expected. We were missing a kettle, They brought a kettle and then there was no sugar, so they went back again. Throughout the stay, there was no service at all. The housekeeping was appalling. They would straighten our bed and leave all the dirty cups in the room. The room never looked clean. The only good thing I can say about the hotel is the location is handy and the bar staff (younger gentleman was great). I would not return to this hotel in the future and would not recommend it.

Dear Ms B., we sincerely apologize that your stay with us did not meet your expectations and left you feeling disappointed. We apologize for the difficulty you experienced in bringing your bags to the top floor and for not feeling adequately supported. Your feedback regarding the missing kettle and the inadequate cleaning service is extremely disappointing and will be addressed internally to take appropriate action. We appreciate your recognition of our hotel's convenient location and the friendly bar staff. However, we are sorry to hear that these positive aspects did not outweigh the overall experience. We understand your disappointment and sincerely apologize to you. Your feedback is invaluable to us in improving our service and ensuring that such issues are avoided in the future. It would be grateful to have the opportunity to welcome you back in the future to provide you with a more enjoyable experience. Kind regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Great location - fabulous service !

Customer review rating 5.0/5

M A. P. Business - Confirmed reviews ALL

Second stay during FIBO fair and again a terrific experience. This accommodation is extremely convenient in location, especially for shopping and eating out, as well as at the same time being literally on the public transport stop with frequent trams directly to the fair ground, passing as little as three stops only.

Dear Mr. P., Thank you so much for your fantastic feedback! We are thrilled to hear that your second stay during the FIBO fair was once again terrific. We're delighted that you found our location extremely convenient, especially for shopping, dining, and the easy access to public transport directly to the fairground. We will gladly pass on your praise to Ms.Constanzo and the entire team, including our dedicated housekeeping staff. It brings us joy to know that they contributed to making your stay so enjoyable. Thank you once again for your kind words, and we look forward to welcoming you back on your next visit! Warm regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

Nice hotel, but in need of a security upgrade.

TripAdvisor rating 4.0/5

willdejager Solo travel - TripAdvisor review

Text: Nice and quiet hotel, about 15 minutes walking from the main railway station. I got a large room on the top (4th) floor. A nice balcony, but because terrible weather (a lot of rain), I couldn't sit outside. Staff friendly and professional and a cosy bar/restaurant. Dependable WiFi. And a safe provided. Only a strange thing happened after the first night. The evening before I had purchased some drinks at the local REWE and put them in the minibar. When I came back to the hotel, the next day they were gone. And so was the tip I had left a my pillow for housekeeping, while the room hadn't been serviced yet. I reported it to reception. Upon departure the next day, the hotel staff had found my drinks and told me that a staff member in charge of the minibar had made a mistake by clearing it out because he/she thought I had left. But why would he/she think that while my clothes were still in the room and the room clearly was occupied? And why would he/she take the tip on the pillow that was left there for the cleaning staff? It was all a bit of a mystery. It is good for the hotel to invest in extra security, because the elevators had keyreaders, but you didn't have to use them. Anyone could go up just by pressing the floor button. And on the day of departure my keycard was already blocked when I came back after breakfast to get my bag. At reception they unblocked the card without me being asked for any proof of my identity. So, I could have gotten a keycard for any room in the hotel I requested without identification.

Dear Will, Thank you for taking the time to share your feedback about your stay at our hotel. We are glad to hear that you enjoyed the peaceful atmosphere of our hotel, as well as the amenities in your room such as the balcony. It's also great to hear that you found our staff to be friendly and professional and enjoyed the cozy atmosphere in our bar and restaurant. We sincerely apologize for the inconveniences you experienced regarding the drinks in the minibar and the missing tip for housekeeping. This is definitely not in line with our service standards, and we appreciate you bringing this issue to our attention. The tip has already been forwarded to the appropriate staff members. Regarding the security measures at our hotel, we take the safety of our guests very seriously, and we thank you for your feedback on this matter. Therefore it is our standard practice to request identification if a new key card is needed. We have taken steps to retrain our staff in this area to ensure that our policies are followed. We will review our procedures to ensure they meet the highest security standards for our guests. Once again, we apologize for any inconvenience during your stay, and we hope that despite these issues, you were able to enjoy your time with us. We would be delighted to welcome you back in the future for a smoother experience. Best regards, the Mercure Team from Cologne Severinshof

Well located

Customer review rating 5.0/5

Kirsten Families - Confirmed reviews ALL

Lovely place to stay and close to the things we wanted to see

Dear Ms J., Thank you for your feedback! We're glad to hear that you enjoyed your stay and found our hotel conveniently located for your activities. If you have any other comments or suggestions, please feel free to share them with us. We look forward to welcoming you back in the future! Kind regards, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Anna Krautmacher Guest Relation

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Other web-users rate our hotel

  • 1,357 reviews 9.2/10 Location
  • 1,884 reviews 7.4/10 Room
  • 1,693 reviews 8.4/10 Service
  • 47 reviews 7.8/10 WiFi
  • 1,095 reviews 9.1/10 Breakfast
  • 860 reviews 6.8/10 Cleanliness
  • 297 reviews 4.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.