Hotel - Mercure Hotel & Residenz Frankfurt Messe
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Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29 
60486  FRANKFURT AM MAIN
GERMANY

637 reviews
TripAdvisor Rating Based on 637 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Fitness centre
  • Jacuzzi

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:00 / 12:00-22:30
    • Opening hours : Week-end 06:30-11:00 / 17:30-22:30

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel & Residenz Frankfurt Messe, you can choose from Standard, Superior and Privilege Rooms as well as Privilege Suites. Our 88 apartments with kitchenette are best suited for longer stays. The 424rooms are air conditioned and have a flat-screen TV plus free WIFI and DSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

  • 424 rooms
  • 355 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Hotel & Residenz Frankfurt Messe

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 637 reviews

2016/06/26
« Mercure Frankfurt Business Trip Feedback »

Overall very disappointing. Service in particular in the bar and restaurant was very poor as was the food. In fact having waited over 30 minutes for the menu I walked out one night and went to another restaurant close by where I experienced excellent service. Also considering this hotel is in the centre of Frankfurt the inform wifi was extremely poor and so I paid 6 euro for a higher speed line which was only marginally better. I very often stay in Mercure hotels which have all been to date of a very good standard but the management of this particular hotel needs changing.

tdak0 2016/03/16
« Good hotel to stay at. »

Located one train stop away from the Frankfurt Fair, 15 min walk from town, this hotel is not a bad place to stay at. Clean rooms, welcome reception area, easy access to tram and train into town. Reception staff is friendly, but just. Only thing I found a bit expensive was the breakfast. At €21, for what is offered, I found that a bit on the expensive side.

Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. Many thanks for the indication with the breakfast. You have the possibility to book through our direct hotel websites a discounted breakfast. Booked locally or through travel agencies we charge currently per person 21 EUR. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

vderek29 2015/10/30
« Good business hotel »

Good sized rooms, good breakfast, friendly helpful staff, quiet. Bed comfortable. Note: near Trade Fair Center, not near downtown. More of a business hotel than a tourist location. Fair price for room and breakfast.

Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

tomasz_muehleisen 2015/09/25
« Excellent value for money »

Good, well located and priceworthy hotel. The privilege rooms in the dependance accross the street are very spacious and comfortable. There is a tramway stop almost in front, it will take you quickly both to the Frankfurt fair (Messe) and the Central Station (Hbf). And, there is a grocery supermarket only 3 minutes away. I recommend this hotel to anybody travelling privately or on business to Frankfurt.

Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Chrisatinspired 2015/04/22
« Another Prolight and Sound »

The Mercure is well placed for the Frankfurt Messe, being a short walk into what ever show you are attending. Staff are polite and friendly and the hotel always clean, tidy and immaculately maintained. The bar area is great for an after show drink and is linked to an outside area that can have some charm when the sub shines. The in house restaurant is good as is the breakfast spread and there is a good selection of restaurants within walking distance. I have stayed at the Mercure most years for the last twenty years, it is not cheap, but then hotels in Frankfurt are not during show time. I like it and as any other people have stuck with it over the years I guess they do as well.

Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. Thank you again for your support and we are looking forward to welcome you to the next exhibition. Sincerely, Stefan Ader / General Manager

danielcostinc 2015/03/16
« It was perfect! Thanks! »

Lots of appreciations for Mercure Frankfurt Messe Hotel's team. Nice people, always smiling, friendly and helpful. Great hotel, amazing view, free parking around, close to City center. We'll be back! For sure!

Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

nick882 2015/02/05
« Staff very unhelpful »

Booked this hotel more than 3 weeks in advance. My plans changed so i need to cancel my room to which the staff member at the hotel told me they could not refund me anything!! This shocked me as they had more than enough notice and i would have accepted at least something however the staff member was very unhelpful. If that is the way they treat you then i am glad i never stayed there.

Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, We thank you for taking the time to tell us your review at the Mercure Hotel & Residenz Frankfurt Messe and I am very sorry that you did not get the chance to make experiences in our hotel. You have booked a special promotion rate. This rate must be paid in advance with the booking conditions that the booking cannot be changed or canceled. We can offer you for the next booking our daily rate. This rate can be canceled up to 18 pm on the day of arrival. Please do not hesitate to contact our reservation department with any questions regarding the different rates and the booking conditions. We hope that you will give us the opportunity to welcome you in the near future. Sincerely, Stefan Ader / General Manager

22Kondo 2014/12/02
« Good access and spacious room »

The hotel located a bit distant from city center. But if you take tram 17, you can go directly to the hotel. If you go there by car, you will be able to find a place to park on the street easily, then you don't have to pay a parking fee. The room is really spacious and clean. Wireless internet is free and connection is good. I did not have breakfast and therefore I can say nothing.

Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, we thank you very much for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. Your positive feedback and satisfaction makes us very happy and for our employees the best reward. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

Thompson2081 2014/10/09
« Mercure Frankfurt »

While we were upgraded to avoid a large tour group, when we checked out they just charged in our local currency even though we asked them to charge in euros. This meant additional fees! The hotel is quite nice but is located out of Frankfurt city. Took us 40 min walk each night to get anywhere - there were trams outside the hotel but as didn't know how to get a ticket (no ticket machines) we didn't use them.

Stefan A, General Manager at Mercure Hotel & Residenz Frankfurt Messe, responded to this review

Dear Mercure Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel & Residenz Frankfurt Messe. It is a pleasure to see that the overall experience was good for you. Regarding your concern about the currency of the invoice, our company standard is set to charge the invoices in their local currency. But this does not mean extra costs for our guests. The best exchange rate will be given. If your bank would over a better exchange rate, you can claim the extra costs directly by the company Concardis. As your account is charged in your local currency, your bank should not charge any conversion fees, as there is no conversion. The tram and the subways are very close to our hotel and ticket machines are available there. Our staff would be happy to explain how to use it. We thank you again for your support and we are looking forward to your next visit. Sincerely, Stefan Ader / General Manager

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