Mercure Hotel & Residenz Frankfurt Messe 4 stars

Customer review rating (ALL Rating) 4.2/5 764 reviews

Mercure Hotel & Residenz Frankfurt Messe - Image 1
Mercure Hotel & Residenz Frankfurt Messe - Image 2
Mercure Hotel & Residenz Frankfurt Messe - Image 3
Mercure Hotel & Residenz Frankfurt Messe - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Our restaurant and our large garden lounge invite you to relax

  • Ideal location to Messe Frankfurt and best transport links

  • Relax - Food Drinks & You - Our Cozy Hospitality Concept

  • 88 apartments with kitchenette for your extended stay in Frankfurt

  • 450 indoor parking spaces (charges apply) for easy on-site parking

Our accommodation(s)

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486 FRANKFURT AM MAIN
Germany

GPS:50.116781, 8.638955

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX FOOD DRINKS AND YOU

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  764 reviews

TripAdvisor Rating  3.5/5  861 reviews

Disappointing

TripAdvisor rating 2.0/5

Philip13579 Couples - TripAdvisor review

Booked this Mercure hotel exclusively due to its sauna, in spite of several other, better priced Mercure hotels in Frankfurt. Phoned to have the sauna confirmed the day before. In spite of this, saune “out of order” on arrival. Room was extremely hot, even though radiators were off/cold. Aircon delivered no cooling. Had to” sleep” without bed linen and with open window on New Years eve with surrounding fire work all night. NOT a pleasant sleep experience. Expensive underground parking, where the pay machine did not accept any of my 3 credit cards - reception could not accept payment for parking. Had to go and cash money to get out. Otherwise, it was a nice room and the breakfast was excellent.

Dear Philip, I sincerely apologize for the problems regarding the sauna and the heating that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Mathis Matlé, General Manager

Not centrally located but not a bad hotel.

TripAdvisor rating 4.0/5

FraserD1969 TripAdvisor review

Visited for 4 nights to do the Christmas Markets and some local day trips. The hotel is located some distance away from the centre but very easily commutable by either the tram (#17 - stop Voltastrasse) which is a 2min walk to the hotel or the train (Frankfurt West) which is a 5-10min walk depending on route. The rooms are excellent. Very comfortable beds, good pillows, good bathroom with power shower, in room refrigerator and safe. The room was quite warm even with the heating switched off but there was excellent ventilation - the window opened fully, and there was a door leading to a small balcony that could be opened. Housekeeping were also very good. Breakfast was adequate - hot items were some very dodgy scrambled egg, ok sausages, bacon and baked beans. There was also the worst saute potatoes i have ever ever had and struggle to understand how they could make such bad potatoes. I tried these on 2 separate mornings and on both times they tasted old and stale. Breakfast selection also included a selection of cheese, cold meats, smoked salmon, fruit, yoghurt, breads, juices, teas and a coffee machine. The hotel has a gym and sauna which we didn't try, a bar that seemed empty all the time, and a restaurant that seemed permanently closed - as there are no restaurants in the immediate vicinity we went to the restaurant on the first night only to be told it was closed for a private party, This was pretty poor for a 4 star hotel. There is a Rewe supermarket approx 2-3min walk from the hotel which is great for stocking up on snacks and drinks. Overall happy with the hotel given the price we paid and ease with which we could commute into the centre once we'd figured out the trams.

Problem with hot water

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

My recent stay at this hotel left much to be desired, and I would rate it a 4 out of 10. The lack of hot water, a non-functional hairdryer, and a poorly closing entrance door were major issues. On the bright side, the breakfast was decent, but the problems with essential amenities overshadowed this positive aspect. I hope the hotel can address these concerns for future guests.

Dear Mr. M., I sincerely apologize for the deficiencies that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Frankfurt Messe. Best regards, Mathis Matlé General Manager

a trusted hotel

Customer review rating 5.0/5

Juyoung K. Business - Confirmed reviews ALL

It's a hotel I always trust and stay in Frankfurt when I go on a business trip.

Dear Mr. K., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your last visit. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories, and the great comment. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Mathis Matlé General Manager

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Breakfast was a disapointing. The keycard was not working (and no I did not keep it with my phone), and the person in the reception was kind of rude when I had to go back to get it fixed.

Dear Ms. S., I sincerely apologize for the problems regarding the breakfast and the keycard & for the behaviour of the employee that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Frankfurt Messe. Best regards, Mathis Matlé General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 270 reviews 8.6/10 Location
  • 536 reviews 6.4/10 Room
  • 398 reviews 7.8/10 Service
  • 16 reviews 8.2/10 WiFi
  • 263 reviews 7.9/10 Breakfast
  • 215 reviews 6.2/10 Cleanliness
  • 94 reviews 4.4/10 Value
  • 19 reviews 1.7/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Frankfurt Am Main