Hotel - Mercure Hotel Hamburg City
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Hotel Hamburg City

Amsinckstr. 53 
20097 HAMBURG
GERMANY

638 reviews
TripAdvisor Rating Based on 638 reviews
Best price guarantee
From
From 79.00 EUR Non member rate
From 79.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Select your dates 79.00 EUR

Mercure Hotel Hamburg City

Mid-scale hotel for business trips or leisure

In the heart of the Hanseatic city: The 4-star Mercure Hotel Hamburg City has 186 air-conditioned rooms with free WIFI. Enjoy relaxing moments in our sauna or experience the unique KAI 10 floating event and meeting facility. The hotel offers 10 further meeting rooms. Arrival: The main train station is 0.9 miles (1.5 km) away, the airport 7.5 miles (12 km) away. By car, take the A1 or A7 highway and benefit from our garage. The hotel is just a few minutes' walk from the S-Bahn.

The port has been the center of the city for centuries; it is the reason for the Hanseatic city's great wealth and unique culture, with the bourgeoisie of the suburbs along the Elbe, St. Pauli-Bohème and the wild nightlife around the Reeperbahn.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet (Paying)
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 15  EUR
  • Breakfast
  • Golf course 18 holes  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet (Paying)
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
  • Pet allowed 15  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Golf course 18 holes  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 06:00-22:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Hotel Hamburg City

Amsinckstr. 53
20097
HAMBURG
GERMANY

Tel: (+49)40/236380
Fax: (+49)40/23638155

Check-in from 15h00
Check out up to 12h00
Access and transport
  • KRAFTWERK TIEFSTACK : 3, LIPPELTSTRASSE
  • OCHSENWERDER : 120 124, LIPPELTSTRASSE
  • Hamburg Airport : S1, HH Hauptbahnhof
  • S3 S31 : S3 S31, HAMMERBROOK
  • BREMEN At 130km / 80.79 miles
  • HAM International At 16km / 9.94 miles
  • LUEBECK AIRPORT At 60km / 37.29 miles
  • HAUPTBAHNHOF At 1.5km / 0.93 miles

GPS : 53.545363, 10.017300

Our rooms

At the 4-star Mercure Hamburg City hotel, you can choose between Superior Rooms with twin beds, a queen-size bed or a queen-size bed plus sofa bed and comfortable Privilege Rooms with a queen-size bed plus sofa bed. All 186 rooms in our hotelare air conditioned and have free WIFI and high-speed Internet access. Two children aged up to 12 can sleep in your room free of charge. We welcome your children with a gift on arrival.

  • Superior Room with 2 single beds
    Superior Room with 2 single beds

    Our spacious rooms feature twin beds, comfortable seating, functional desk space with WIFI, air-conditioning, LCD TV, safe deposit box, minibar, coffee and tea facilities and a modern bathroom with shower or bathtub.

  • Privilege Room with 1 queen-size bed
    Privilege Room with 1 queen-size bed

    Privilege Rooms (474 sq. ft. [44 sq. m]) for added comfort: VIP bathroom including bathrobes, drinks from the minibar and coffee and tea facilities in the room plus complimentary newspaper. WIFI and late check-out also included.

  • Superior Room with 1 queen-size bed
    Superior Room with 1 queen-size bed

    Our spacious rooms feature a high-quality double bed, comfortable seating, functional desk space with WIFI, air-conditioning, LCD TV, safe deposit box, minibar, coffee and tea facilities and a modern bathroom with shower or bathtub.

  • Superior Room with 1 queen-size bed and sofa bed
    Superior Room with 1 queen-size bed and sofa bed

    Our spacious rooms feature a high-quality double bed and a sofa bed, functional desk space with WIFI, air conditioning, LCD TV, safe, minibar, coffee and tea facilities and a modern bathroom with shower or bathtub.

  • Superior Room with 1 queen-size bed and sofa
    Superior Room with 1 queen-size bed and sofa

    Our spacious rooms feature a high-quality double bed and a sofa bed, functional desk space with WIFI, air-conditioning, LCD TV, safe deposit box, minibar, coffee and tea facilities and a modern bathroom with shower or bathtub.

  • Privilege Room with 1 queen-size bed and double sofa bed
    Privilege Room with 1 queen-size bed and double sofa bed

    Privilege Rooms (474 sq. ft. [44 sq. m]) for added comfort: VIP bathroom including bathrobes, drinks from the minibar and coffee and tea facilities in the room plus complimentary newspaper. WIFI and late check-out also included.

  • 186 rooms
  • 177 non-smoking rooms
  • 77 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

BAR & BISTRO Restaurant
Lunch 10:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 14:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

BAR & BISTRO Type of cuisine: Regional


Relax in our bistro until 10pm and satisfy your hunger, big or small, with our delicious, seasonal dishes. Afterwards, indulge yourself in the bar until 1am with our innovative cocktails and diverse range of other drinks.

Find out more and book
COFFEE FELLOWS Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

COFFEE FELLOWS


From 10am on weekdays and midday on weekends, you're invited to come and spend a while in our cozy Coffee Fellows café, where you can enjoy delicious snacks such as bagels, cakes and muffins as well specialty coffee prepared by our baristas.

See all our restaurants and bars

Your meetings and events

Mercure Hotel Hamburg City Meeting Room

Our meeting rooms


  • Number of meeting rooms: 10
  • Maximum size: 180 m2
  • Maximum capacity: 200
  • Maximum banquet capacity: 120

Our customer reviews for Mercure Hotel Hamburg City

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 638 reviews
Canis_Family 2016/12/03
« Generally a good hotel, but loud! »

I reserved a priority room, as I thought this room would be quieter, but upon check-in I was informed that they all face the road. This road is very busy and loud! The windows in the room are also not that great, so that, even with them closed, I heard traffic all night. The room itself is ok. I was shocked by the George Bush picture in Rambo attire across from the bed! Seriously, even if it is satire, it does not belong in a room you are sleeping in! The rest was ok. Nothing to complain about. Room was clean. Bed was a bit soft, but that is probably also a bit of personal taste.

wildarms 2016/10/17
« A presentable hotel »

a fine hotel for a work trip, nothing fanciful but the room seem renovated not too long ago. perharp the tv channel varieties and stronger water pressure from the bathroom could improve the overall experience

Daniel H, Geschäftsführer at Mercure Hotel Hamburg City, responded to this review

Dear wildarms, sharing your experiences with us is the biggest chance for us to sustainable improve our performance. We very much appreciate your positive feedback regarding the hotel itself. Of course the weak water pressure does not belong to our 4 star standard, that's why I immediately sent up our engineering team to, especially the higher floored rooms, to make sure the pressure remains constant. Now I can assure you of offering the same water pressure in every room; low and high floors. Your idea of having more variety of TV channels is quite qualified. We will do our best to provide more international channels as soon as possible, wildarms. As the overall experience was good, we definitely hope to welcome you again here several times. Have a nice evening until then! Warmest regards, Sharina Utzt Guest Relation & Quality Managerin ________________________________________ AccorHotels Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1163-qm@accor.com

Jipsta 2015/11/15
« Better second time around »

Stayed on a Sunday night prior to a job interview. Paid in advance and, for a very good price, received a spacious corner room on the 6th floor with free wi-fi and mini-bar. Breakfast was included too and covered all tastes and I even found out how to use the coffee machine in the room!

Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear Guest, thank you for your feedback. It is nice to hear you liekd our hotel Hopefully, you will get the job! Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1163-qm@accor.com

Jipsta 2015/10/03
« Poor wi-fi and terrible coffee machine »

Room was OK, but couldn't get a coffee as the machine did not work. Water was 4.90EUR so I took a drink out of the tap. Internet OK on my laptop, but couldn't get a connection on my iPhone. Will try somewhere else next time.

markz33 2015/09/16
« Very average »

Very basic rooms, twin room was actually a room with a double bed and a sofa bed which was obviously not comfortable. Moreover: to have a sauna, you need to book in advance. Location quite inconvenient, not very central. Personnel was helpful,service was good.

pinkya246 2015/04/21
« Great city to explore »

+ room was clean, staff are friendly + breakfast selection was good - lift is very small and slow. Request for a room that is on 2nd level as you will use the stairs most of the time (quicker) - hotel location is not close to the city centre, should be fit as it requires a bit of walking (20 minutes walk) - breakfast is extremely busy, be early

Daniel H, Leiter Gästebetreuung at Mercure Hotel Hamburg City, responded to this review

Dear, thank you very much for your feedback for us and for guests in future. We would be glad to welcome you again! Please contact us personally, I am looking forward to arrange your next booking. In case of any further questions or wishes please do not hesitate to contact me. Kind regards, Diana Heinrich Guest Relation & Quality Manager ________________________________________ Accor Hospitality Germany GmbH Mercure Hotel Hamburg City Amsinckstraße 53 20097 Hamburg Deutschland ________________________________________ T +49 (0) 40 23 63 8 0 F +49 (0) 40 23 63 8 145 E-mail : h1163-qm@accor.com

PeNor 2014/10/26
« Mercure Hotel Hamburg City »

The whole staff in the hotel are very friendly and competent. This makes the stay more enjoyable in a good hotel such as the Mercure Hotel Hamburg City. Just a 7 minute walk to the S-Bahn and it's location make it convenient for both business and vacational travel. The breakfast is very good and the bar serves some good German wines.

Per T 2014/10/02
« i love it mercure »

i love it the city and the room and personal i even love the food and brekfast its some expensive but i pay and love it , mercure take problem and fix it if somethink comes up , the place have all you need and you get comfort and service ,

dgdavis1 2014/06/09
« Hamburg Home »

This hotel is located about 1.8 kilometre from the city centre, 20 minute walk 5 minute taxi (7-8 Euro). The hotel staff are excellent in all sections of the hotel, rooms are a good size and well equipped, minibar is well stocked and not to expensive, room service is good and well priced. The Restaraunt is very nicely appointed and the staff friendly and attentive, the menu is not very extensive or exciting but what is served is good quality, wine is very expensive. Breakfast is excellent. I spent 11 nights at the hotel while on business and would stay again.

Muhammad A 2014/05/04
« Non proffesional staff »

The hotel is fine regarding its location , wifi and brækfast. The staff is not proffesional at all . We slept 2.nd day on the same used and ucleans beds cos they di´d not be changed and the room was not cleaned. I told the reciptionast on this and he gave me a voucher for free drinks for 2 adults at the bar and I got only 1 !!!. That was isnulting by all means . It was included ín my reservation a welcome gift which I did not get with check in , and when I asked for it , I got only a simple cheap post card of Hamburg. Another insult. I made the reservation through the hotel website and paid with my credit card , but the staff with both check in and check out , denied that and forced me to pay again to them . Few days later , I could see that I have already paid them twice and I called the hotel and spoke to someone who insisted that I have only paid once and she asked for a copy of my bank account that shows I was right !!! I had to waste my time and called them agian and just got ( we are sorry for that ).

Sven F, Manager at Mercure Hotel Hamburg City, responded to this review

Dear TripAdvisor user, we are sorry our service offered did not meet your expectations, at all. My apologies according your welcome present and the voucher - we should have organized that right. Considering your assumed double charge for the reservation, your credit card has been charged only once - there might have been a misunderstanding. I personally am at your serve if you like to get back to me in this matter. Warm regards, Sven Falkenburger Resident Manager

Zer0limits 2014/04/21
« Very clean rooms and very friendly staffly »

Apart from a constant hissing noise through out the night (even though I switched off the aircon) which gave me a restless night I was extremely satisfied with the standard. There was another door separating the room from the hallway which reduced any noise coming from the corridors to an absolute minimum. HIghly recommendable. Great value for money. Great breakfast too.

Marc V 2014/02/05
« Good Hotel »

It's a nice hotel in the city centre of Hamburg when you want to visit Hamburg in a weekend or during a short Business trip. Clean, polite staff, helpful. Underground available within 10 minutes walk. And parking places available at the hotel.

Vladimir P 2014/01/07
« Good service »

A bit far away from public transportation - it takes 10-15 minutes to walk to the nearest S-bahn. Could be tricky if it is raining and windy outside as it was in our case. Otherwise very good service and friendly staff.

See more In partnership with

Web-users rating

Other web-users rate our hotel

Booking

Best price guarantee
From
From 79.00 EUR Non member rate
From 79.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn points
  • I do not earn points
  • I earn Huazhu Rewards points
  • I can use my points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages

Our other hotels nearby

At 600 m ibis Hamburg City
ibis Hamburg City hotel
From
From 71.10 EUR Non member rate
From 67.55 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 630 m ibis budget Hamburg City
ibis budget Hamburg City
From
From 50.35 EUR Non member rate
From 50.35 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.3 km Novotel Suites Hamburg City
Novotel Suites Hamburg City hotel
From
From 84.00 EUR Non member rate
From 84.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.6 km ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum hotel
From
From 70.20 EUR Non member rate
From 66.69 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in HAMBURG
Select your dates 79.00 EUR Rooms from 79.00 EUR