Hotel - ibis Brussels Airport
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Ibis Hotel Hotel

Hotel ibis Brussels Airport

Bessenveldstraat 17b 
1831 DIEGEM
BELGIUM

544 reviews
TripAdvisor Rating Based on 544 reviews
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Select your dates 59.00 EUR

Hotel ibis Brussels Airport

Economy hotel for business and leisure

Refurbished ibis Brussels Airport hotel, near Bru Nat Zaventem Airport, Heysel, Nato, and Brussels center. 98 rooms - car park - Free WiFi - restaurant - bar - breakfast. Restaurant open Mon till Thu from 6 till 10.15PM (closed from 10/7 till 30/8 & from 18/12 till 10/1). Snacks available 24/7. FREE Shuttle (between hotel & airport) from 4 till 10AM and from 5 till 10PM.

From Hotel ibis Brussels Airport, you can visit the nearby Josaphat Park for a pleasant walk in an English landscape garden. But make sure you leave yourself enough time to visit the historic centre of Brussels. Saunter along Manneken Pis, admire the art collection at the Hallepoort Museum and nip into the Belgian Comic Strip Museum. You may also wish to visit the Royal Museums of Fine Arts of Belgium, located in Brussels. And don't forget to do a boat trip on the canals.

This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessible bathroom
  • Pet allowed
  • All-you-can-eat breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking (Paying)
  • Accessible bathroom
  • Pet allowed
  • Air conditioning
  • Hotel open 24 hours a day
  • EARLY CHECK IN FROM 9AM

Catering

  • All-you-can-eat breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
See all services

Hotel location

Hotel - ibis Brussels Airport

Bessenveldstraat 17b
1831
DIEGEM
BELGIUM

Tel: (+32)2/7254321
Fax: (+32)2/7254040

Check-in from 14h00
Check out up to 12h00
Access and transport
  • ADERLECHT-AIRPORT : 272, PULLMAN
  • DIEGEM - MACHELEN : 63 MAES, MAES
  • DIEGEM-MACHELEN : 65 OTAN- NATO, NATO-OTAN
  • DIEGEM : AIRPORT, DIEGEM
  • BRUSSELS AIRPORT At 4.6km / 2.86 miles
  • A201 EXIT 4 At 0km / 0 miles
  • BRUSSELS RING ROAD At 12.07km / 7.5 miles
  • ZAVENTEM AIRPORT EVERE-BRUSSELS. At 1km / 0.62 miles
  • Brussels International Airport At 3km / 1.88 miles
  • DIEGEM At 1km / 0.62 miles

GPS : 50.881647, 4.437962

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • Room with 2 single beds equipped with the new bedding
    Room with 2 single beds equipped with the new bedding

    Equipped with the new Sweet Bed by ibis bedding, the practical and inviting ibis room boasts all the features you want most: two cozy beds, desk, internet, TV with all the best channels and a bathroom with shower.

  • Room with 1 double bed equipped with the new bedding
    Room with 1 double bed equipped with the new bedding

    Equipped with the new Sweet Bed by ibis bedding, the practical and inviting ibis room boasts all the features you want most: large double bed, desk, Internet, TV with all the best channels and a bathroom with shower.

  • 98 rooms
  • 88 non-smoking rooms
  • 8 connecting rooms
  • Crib on request
    • Telephone
    • Radio in room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

IBIS KITCHEN RESTAURANT Restaurant
Dinner 18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

IBIS KITCHEN RESTAURANT Type of cuisine: Brasserie


The pleasure of good food à la carte.Meal time throughout your stay means the chance to discover the culinary stops of our ibis restaurants, ready to receive you 7 days a week, 365 days a year, every night open at least 7:00 p.m. to 10:30 p.m.

Find out more and book
IBIS KITCHEN LOUNGE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

IBIS KITCHEN LOUNGE


The Bar: a friendly place to get together at any time of day.

See all our restaurants and bars

Our customer reviews for ibis Brussels Airport

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 3.5/5 Based on 544 reviews
debaprosadpaul 2016/08/23
« Memorable stay »

The location of the Hotel is very close to airport and the hotel provides pick up and drop service every half an hour. All staff members were very helpful and courteous. Special mention of Ms Susanne who is always customer friendly with broad smile on face. There was no scope of complaint in any manner whatsoever. Great stay.

peter_brewitt1 2016/01/17
« Brussels Airport Diegem »

Hotel itself fine. Reception staff excellent. Restaurant - Oh dear. Staff inattentive and not knowledgeable about the menu - I stood waiting to be seated for 5 minutes in a less than half full restaurant. Then waited 15 minutes before having to ask for a menu. Another 15 minutes before my order was taken. Meanwhile the waitress was back and forth to the table beside me to try to find out what size bottles of beer they had for the guys at that table. Very little choice on the menu. Went for the house cheese burger at €19.50. Honestly I have had better in McDonalds. Burger was lacking in flavour, was fatty and the raw onions on top were just awful. The chips were swimming in grease also. The best bit - the Leffe beer.

fbb312 2015/10/26
« some surprices »

Arriving at the hotel, I must pay my room immediately. Bill next morning included € 9 for parking, not mentioned before. Room for one night OK. Personnel friendly but overworked. Staff was not aware that copy of passport is not allowed unless the owner certifies in writing his permission. I was told the Belgium police requests such a copy.

bobZ5507MZ 2015/06/25
« Nice hotel, not a good location for a holiday stay »

Hotel was nice. Location is only good if you are working nearby or have a car. No place to eat (except the hotel) within walking distance. Tram is close by, 5 minute walk, Diegem train station is 15 Minute walk.

Rik P 2015/06/02
« Hotel very OK, shuttle very not OK »

The hotel was fine. The desk clark, Mohammed, was friendly and spoke Dutch too. Room was a bit small, but it was only for one night, so who cares. Very good bed !! The shuttle service was a disappointment: between 10:00 and 16:00 no shuttle at all. Might be a reason to stay in another hotel next time at Zaventem.

NilsPicqueur, Deputy Manager at Ibis Brussels Airport, responded to this review

Dear mister Rik P We would like to thank you for choosing our hotel as your accommodation choice during your recent visit to the Airport Zone. May I kindly inform you that the schedule for our free shuttle service is mentioned on our website and at the reception desk. Your kind words have been passed on to Mr Mohamed who made your check in a memorable one. This will certainly motivate him and the rest of the team to keep up the good work. We thank you for your continuous support and look forward to serving you again soon. Nice weekend and kind regards Nils Picqueur Deputy Manager

2015/05/30
« very nice customer oriented »

will definitely stay again.all staff were very professional and polite,as knowledgeable of whaterver were our needs and or questions that we had , even on an historical inquiry that was asked... so you have my tip of the hat. Thank you!

dflorin 2015/05/04
« Convient, afordable and clean »

Ibis Brussels Airport is a very convenient place to stay when you need not to miss a plane next day. It's affordable and clean, it offers a very good service and a free shuttle next day to the airport (each 30-40 minutes in the morning and evening). There is a bus station in the nearby in case you want to visit Brussels which offers a direct connection to Brussels Schuman (30 minutes ride). On the other side, the sound issolation is not that good (you can easily hear the sounds outside the hotel), howeve the location is very quiet.

Paul J 2015/01/22
« NO RESTAURANT »

be aware that there is no restaurant at sunday nighjt,only snacks and bar service as this hotel is in an industrial/office area it is hard to find a restaurant close by. The hotel itself is perfect,clean and good beds

R M 2014/12/09
« Great Staff! »

The staff was absolutely fabulous, courteous, professional and everything you would expect from a hotel staff that works for a 5 star hotel. However this is not a 5 star property. So kudos to the staff. The hotel itself is very clean and for the price class the hotel meets expectations. Just be aware that their website states that there is free parking but that is not the case. When we complained they gave us the free parking after all. If it wasn't for this issue I would have rated them excellent.

dqs_9001 2014/11/21
« Never ever again »

Worst hotel since several years. Every youth hostel is better. Worst ever dinner food in a hotel for a lot of money. Breakfast only with instant products. Everything in the hotel is old. Seems whole equiment is still from the early nineties.

NilsPicqueur, Deputy Manager at Ibis Brussels Airport, responded to this review

Dear dqs_9001, May I begin by thanking you for your review on TripAdvisor, I appreciate you take the time to send us your feedback. It is with sincere regret that we note your dissatisfaction with our service and facilities. The experience you described causes us deep concern. It does not represent the quality of service we strive for at our hotel. If you could kindly contact me directly via H1090-DM@accor.com with the exact details of your inconvenience. We truly hope you will give us another chance to ensure such a situation does not ocur. Sincerely, Nils Picqueur Deputy Manager

Paul_Mastersrl 2014/11/09
« Overnight stopover »

Shuttle busses are not very frequent! I waited over 30 mins. However it is efficient when it arrives and you are conveyed swiftly to the hotel. Check in was friendly and I had a room on ground floor which was very good. Restaurant menu leaves something to be desired but service was excellent and friendly. Demand for phantom evening drinks on check-out was not however welcome! For Zaventum airport this is a very good option!

NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Paul_Mastersrl First of all I would like to thank you for your positiv reaction on TripAdvisor. May I kindly inform your that the schedule for the free shuttle bus is mentioned on our website, at the reception desk and even at the Airport Shuttle floor. Your kind words inspire us to strive harder in servicing our guests and your feedback is of great value for us Hope to see you again very soon Nils Picqueur Deputy Manager

Wally G 2014/10/05
« OK, Expensive but Average »

Hi All Stayed at this hotel for one night waiting for an early morning flight. Room was very typical for Obis small and clean. Food in the restaurant is very limited and some items were not available. Shuttle to and from airport only works in the mornings and later afternoon to evening - if you arrive between 10:00 and and 15:00 there is no shuttle and Taxi is about 20 Euros - I do not understand why this is so but was told the driver needs a break. Considering the price for the night I paid it was very expensive - I guess this is typical for being close to the airport and its convenience. I am a Platinum A-Club member and will not stay here again.

NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Wally G, Thank you for taking the time to tell us about your experience at the ibis Brussels Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you again for sharing your reaction. Sincerely, Nils PIcqueur Deputy Manager

Elizabeth R 2014/09/14
« Great value for the money »

We stayed in several Ibis hotels on our trips and found them to be very clean and the beds were great for sleeping. The rooms were small but adequate. The staff was very nice and helpful. We also enjoyed the breakfasts. There was a great selection of food for anyone.

NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear Madam Elizabeth R, We very much appreciate your comments regarding your stay at the ibis Brussels Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nils Picqueur Deputy Manager

Colin Y 2014/08/01
« Tired »

Service, cleanliness, etc is typical of IBIS chain, but interior is tired ... in need of redecoration/ renovation (not up to usual IBIS standard). No idea why, but review requires a minimum of 200 characters, so this line is a waste of space to make up the numbers !

NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear mister Colin Y, May I begin by thanking you for taking the time to write your review on TripAdvisor. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. I would like to inform you that our groundfloor (Reception, Bar, Restaurant, Lobby) was completely renovated in September 2013. Thank you once again and hope to see you back soon. Kind regards Nils Picqueur Deputy Manager

Mahven 2014/07/28
« Experience »

Front desk was very welcoming and polite. Check in was very efficient. Wifi was quick to connect to without having to use credentials. Room was neat and clean with the aircon working great. Location is excellent with a few minutes walk from the train station. The airport shuttle service was prompt. In all, very good value for money!

NilsPicqueur, deputy manager at Ibis Brussels Airport, responded to this review

Dear Mahven, We were thrilled to read your 4 star review about our hotel. It is always encouraging to learn that quests are satisfied with our service as it is what we strive for every day. Your kind words have been passed on to our team who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. We thank you for your continuous support and look forward to serving you again soon. Nils Picqueur Deputy Manager

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