Hotel - Sofitel Brussels Le Louise
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Sofitel Hotel

Sofitel Brussels Le Louise Hotel

40 Avenue de la Toison d Or 
1050  BRUSSELS
BELGIUM

2,023 reviews
TripAdvisor Rating Based on 2,023 reviews
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From 143.20 EUR Non member rate
From 128.88 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room (Paying)
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room (Paying)
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Valet parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed
  • Babysitting on request
  • ZAVENTEM
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 / 23:59
    • Opening hours : Week-end 00:00 / 23:59

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All rooms are tastefully furnished and equipped with Sofitel's 'MyBed' for a good night's sleep. The amenities include a bath and shower, TV, mini-bar, high-speed and broadband Internet access.

  • 169 rooms
  • 169 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • Radio in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Brussels Le Louise

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,023 reviews

Frank V 2017/02/16
« Slightly Overpriced but Excellent Location »

This Sofitel gives you the standard international hotel chain experience. You know what to expect and they deliver. Mattress too soft however. Location in Brussel next to all high-end commercial outlets is excellent.

SOFITELBLL, Manager at Sofitel Brussels Le Louise, responded to this review

Dear Frank, Thanks a lot for your comment and for your recent stay at Sofitel Brussels Le Louise. We are glad that you appreciated the location of our property as well as the experience we offered you. Kindly note that we can lower the softness upon request should you mention it prior to your arrival. We look forward to welcoming you back soon. Best, Quentin Guiraud, Marketing Manager

Graham W 2016/12/19
« misleading room description »

I like to receive the room I booked. In this case a superior room with garden view and shower. I received a room looking out on to a back street and a bath tub. When I asked at reception whether this was definitely a superior room as it was different from the description, the very same person whose English was fine when I checked in could not understand this basic question. Strange. What I disliked was not so much getting a different room but the lack of any desire to address the issue of why it was different and was it a lower price. My advice - book a basic room and don't bother with the Sofitel loyalty programme. Being a platinum is irrelevant - unlike spg.

SOFITELBLL, Marketing coordinator at Sofitel Brussels Le Louise, responded to this review

Dear Graham, Thank you for your loyalty to the AccorHotels group, and for taking the time to share your impressions following your recent stay at Sofitel Brussels Le Louise. We read your disappointment, and would like to apologize if you consider that the receptionist you mention was not showing enough his willingness to serve you. We insist every day to our staff the importance of being helpful and smiley, and we sincerely regret this has not been the case with you. Given the architecture of our property, and the fact of having two aisles, we do indeed possess superior rooms with garden and with back street views. We are sorry that this has not been clearly explained to you. We hope nonetheless that your stay has been comfortable and quiet. We hope to have the pleasure of welcoming you back soon. Warm regards, Quentin Guiraud, Marketing Coordinator

J T 2016/09/15
« Perfect for a city break! »

Staying at the Sofitel Le Louise certainly enhanced our stay in Brussels. Well situated as an excellent base for exploring the city not only on foot, but with good access to underground and rail links. A day trip to Waterloo was easy to organise. The quality of service in the hotel was consistently outstanding. During our four night stay, all staff we encountered were friendly, courteous and very professional, nothing was too much trouble. The well appointed room on the upper floor was excellent, light and airy, and we experienced very little noise. The comfort of the bed (the mybed system is excellent) guaranteed deep and peaceful sleep. We look forward to our next Sofitel stay in Brussels.

SOFITELBLL, Manager at Sofitel Brussels Le Louise, responded to this review

Dear guest, Thanks a lot for your positive review on TripAdvisor. We are delighted that you had a perfect city break with us, and appreciated the friendly and professional service of our teams. We look forward to welcoming you back soon. Regards, Quentin Guiraud, Marketing Manager

vdouzenis 2016/05/23
« One night business stay »

Stayed there one night for a business trip. Everything was in perfect order: staff very friendly and helpful, room in excellent shape and clean and the breakfast was really good. The location was also extremely convenient and central.

SOFITELBLL, General Manager at Sofitel Brussels Le Louise, responded to this review

Dear guest, What a pleasure to read that everything was in perfect order during your stay with us. We will be delighted to welcome you for another business trip. Best Regards, Sophie Blondel, General Manager

Gordon C 2016/02/13
« Unauthorised credit card charges during my stay »

Hotel facilities & amenities: Nothing to brag or rant about. A very standard 4 start hotel. No bathtub even in the highest grade premium room. The walk-in rain shower is a pleasant substitute though. Location: Great location if you're in Brussels mainly for shopping. All well-known designer brands are within walk distance - LV, Prada, etc. There's even an Apple Store. However, if you're in Brussels for sightseeing it's not great. A good 25 walk to Grand Place where the major sights of interest are located. The really bad thing While I was sound asleep on the first night, one of their staff decided to make another 100Euro charge to my credit card. I got woken up by an alert sent by American Express. This was in addition to the 100Euro they had already charged me for guarantee at check-in. My room was prepaid upon reservation. The next morning I asked the reception about this. First they denied any knowledge. After I showed them the transaction record on my phone, they said it was a mistake and they would refund me. "It would be OK" they said. When I was checking out however, no refund had been issue. Even worse, they reception denied any knowledge of any incident. I spent about 15 minutes explaining to them and show them the transaction alert on my phone as proof. Only after a lot of pushing did they admit their mistake and process the refund. I asked a manager to contact me and give an explanation. All I received was a very cold an unhelpful email from Charles the Chief Reception to say he was "quite sorry" that hey had charge my credit card without authorisation. I subsequently wrote a separate email to Sofitel Customer Service. After one week still no reply. Advice for staying at Sofitel Brussels Le Louse Check your credit card transaction carefully during and after your stay. They will charge you behind your back without authorisation and it will be a pain for you to prove and get your money back!

ElioPl 2016/02/02
« Nice luxury hotel »

It was my first time at this hotel and I quite liked the overall experience. The staff (except for one lady at the reception) was kind and useful. The hotel is nicely designed (although not very recent). The room I was upgraded to was relatively spacious and very comfortable (nice wardrobe, great rain shower). However, I did not like a number of things: I was not explained the facilities/services of the hotel upon check-in; the phone in my room was broken (you could only use the loudspeaker) and although I reported it, nothing was done to fix the problem (e.g. repair it or replace it); my room was facing the main road in front of the hotel (Avenue Toison d'Or) and you could hear the traffic through the large windows; the bar is open to outside guests and was very busy leading to long waiting time and errors by the barman even for a simple beer; last, but actually most important, I really did not find the bed very comfortable. They have introduced a new bed concept they seem to be proud off, but they actually topped the mattress with an additional layer which makes the bed surface everything but not flat... If I was staying longer, I would have asked to remove it.

John V 2016/01/14
« Very Good Stay, Curtious Staff »

Stayed for just one night, good location short taxi ride from Eurostar, nice rooms, good upgrade, treated me well as a Platinum member. Would definitely stay again when I visit Brussels. Thanks for the stay.

Gordonb B 2015/12/23
« Good for a 4 star, mediocre for 5 »

What I liked most about my first stay here was the friendly receptionist who was happy to extend my checkout when, at around 5am, I asked him if this were possible. My room was ok but a little less than what I expected from the Sofitel brand. My checkout was disappointing. The receptionist made a number of mistakes in billing me and at no point did she apologise. As I already told the hotel, mistakes are ok but should be accompanied by an appropriate apology.

jenjenq 2015/10/31
« top notch hotel with attentive service ! »

We Absolutely enjoyed our stay at Sofitel Brussels, we came from Paris to Brussels, and this hotel is very easy to find ! We checked in in less than 5 min, staff were attentive and wonderful! Room was clean, modern and stylish ! I love the decor of the hotel , welcome drinks in the reception area were wonderful (the lemon orange cinnamon water ) was delicious ! I jusr couls t stop drinking when everyone I walked by reception area! Location was excellent, since we are family of 3, and travelled with a 13 mths baby, this location was excellent for us and baby, coz we can always walk back to hotel to take a break, if u enjoy shopping like I did , then this is the hotel u should stay in!

SOFITELBLL, General Manager at Sofitel Brussels Le Louise, responded to this review

Dear Guest, We would like to thank you for your outstanding review on TripAdvisor. We are thrilled that you "absolutely enjoyed" your family stay with us, and that you appreciated the location as well as the decor of the hotel. Travelling with children is not always an easy task. Therefore, we are really pleased if we made it easier for you. We look forward to welcoming you back soon. Best Regards, Sophie Blondel, General Manager, Sofitel Brussels Le Louise

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