Novotel Porto Gaia 4 stars

Customer review rating (ALL Rating) 4.4/5 1,205 reviews

Novotel Porto Gaia - Image 1
Novotel Porto Gaia - Image 2
Novotel Porto Gaia - Image 3
Novotel Porto Gaia - Image 4

Description

Hotel extras

  • Close to the Port Wine Cellars and the Serralves Foundation

  • Close to many wine cellars and Arrábida Shopping

  • Children's play area, gardens, outdoor pool and terrace

  • 5 meeting rooms equipped for a capacity of 200 people

  • In summer there are barbecues on the terrace

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Porto Gaia

Rua Martir São Sebastião, Afurada
4400-499 VILA NOVA DE GAIA
Portugal

GPS:41.144019, -8.640998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

STREET FOOD TERRACE

The hotel restaurant "Street Food Terrace" serves modern cuisine with regional snacks and appetizers. In summer, don't miss the barbecues on the terrace by the pool!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,205 reviews

TripAdvisor Rating  4.0/5  1,361 reviews

No shuttle service

Customer review rating 3.0/5

M W. Solo - Confirmed reviews ALL

I booked a room at this hotel because a shuttle bus icon was shown but sadly when I enquired I had to pay for a taxi (over €40)! Very disappointed indeed

Dear W., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

great hotel, great staff

Customer review rating 4.5/5

Yehuda Solo - Confirmed reviews ALL

It's my second time staying in this hotel the staff is extremely helpful and pleasant

Dear YEHUDA , We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Good stay

Customer review rating 4.5/5

Cristiano O. Families - Confirmed reviews ALL

We loved the hotel. Just think the rooms deserve a renovation to meet the same standards as the reception/restaurant area

Dear CRISTIANO O., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Normal

Exmo Senhor, Agradecemos os seus comentários no seguimento da sua estada no Novotel Porto Gaia. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Pedro Gageiro Dir Director Geral

Great staff! Very professional and kind. They lift the novotel brand

Customer review rating 4.5/5

Raquel O. Families - Confirmed reviews ALL

While the hotel room was expected (run of the mill room), the staff really made the stay special. From the reception to the kitchen and dining staff to the cleaning staff, all were attentive and professional. They showed great kindness and professionalism and were lovely with my little kids. And thank you for the kind gesture on my birthday, best cake I've ever had!!!

Dear RAQUEL O., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 464 reviews 7.9/10 Location
  • 747 reviews 6.1/10 Room
  • 812 reviews 9.1/10 Service
  • 9 reviews 6.7/10 WiFi
  • 559 reviews 8.9/10 Breakfast
  • 428 reviews 5.2/10 Comfort
  • 298 reviews 7.3/10 Cleanliness
  • 221 reviews 6.7/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Vila Nova De Gaia