ibis Brussels off Grand Place 3 stars

Customer review rating (ALL Rating) 4.5/5 3,260 reviews

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Grasmarkt 100, Rue du Marché aux Herbes 100, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Just a 2-minute walk from the Grand-Place

  • Breakfast buffet served every morning

  • Easy connection to the airport

Our accommodation(s)

Hotel location

ibis Brussels off Grand Place

Grasmarkt 100, Rue du Marché aux Herbes 100
1000 BRUSSELS
Belgium

GPS:50.846767, 4.355081

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

ST MICHEL

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,260 reviews

TripAdvisor Rating  4.0/5  3,835 reviews

Certificate of excellence 2024

Location excellent, staff friendly, hotel clean but sparse.

Customer review rating 3.5/5

Kathleen Families - Confirmed reviews ALL

We enjoyed the time there but for the price per night expected a safe deposit box and the ability to make coffee or team in our room.

Dear Kathleen, We would like to thank you for this review about your recent experience in our hotel. We are pleased to hear that you found our location excellent and our staff friendly. These are aspects of our service we are particularly proud of. We regret to hear that certain amenities did not meet your expectations. While we do offer a selection of room amenities, we understand that the absence of an in-room safe and coffee or tea-making facilities in standard rooms may have been an inconvenience. However, we are glad to inform that premium rooms do provide these additional comforts, which might better suit your preferences for a future stay. We continuously strive to achieve a balance between providing necessary amenities and maintaining competitive prices. It is gratifying to know that you found our hotel clean, as we take great pride in maintaining a high standard of cleanliness for our guests. We hope that the overall experience will encourage you to return and allow us the chance to deliver a stay that exceeds all your expectations. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

price/quality very poor

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

The room was very small, a table nearly too small for a laptop, a hard plastic chair, television did not work, no place to put the luggage. In all extremely expensive for a very simple basic room

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to note your membership with ALL – Accor Live Limitless loyalty programme and thank you for your patronage. We regret to read that the room did not meet your expectations in terms of size and amenities. Our rooms are thoughtfully designed to balance affordability and comfort, and we are disheartened that this was not your experience. We understand the importance of a functional workspace and comfort, and while our rooms are equipped with desks, we apologize if the space was insufficient for your needs. We take pride in our hotel's cleanliness and condition, especially following our latest renovations in 2019, and we are sorry to hear that your perception did not match the high standards we strive to uphold. Your observations regarding the television and luggage space have been noted with concern. While we do not have minibars in the rooms, we endeavour to provide amenities such as a 24/7 beverage service to enhance our guests' stay. We appreciate your comments on our price to quality ratio and understand the importance of this balance for our guests. It is our continuous aim to offer a comfortable and satisfying experience at a competitive rate. Lastly, while we are proud of our sustainable development initiatives, we regret that we did not have the opportunity to impress you with these efforts during your stay. We value our guests' feedback as it helps us to continually improve our services and guest experience. We hope we can welcome you back in the future. Kind regards, Jurgen Van der Haegen, General Manager

Quiet night right in the center

Customer review rating 4.5/5

Anmama Business - Confirmed reviews ALL

Very nice stay, right from the start with the nice persons at the reception. Upon my request I was given a quiet room on the last floor as I am a light sleeper. The room was very nice with views on the roofs and extremely quiet. There was even a kettle, but strangely no tea or coffee, so not sure what it was for… Just regretted I only stayed 1 night. Location is great right at the center.

Dear Guest, Thank you for reviewing your recent experience. It is heartening to learn that our team members at the reception made a lasting impression with their warm welcome, and that the tranquility of your room on the upper floor contributed to a restful experience. Our commitment to providing a peaceful retreat amidst the city's vibrancy is something we are proud of. We are sorry for any confusion caused by the presence of a kettle in your room; we will look into ensuring that all amenities are correctly accompanied by their complementary items. Thank you for bringing this to our attention. Your appreciation of the picturesque views and the exceptional quietness of the room is much appreciated. It's also wonderful to know that the central location of our hotel added to the convenience of your visit to Brussels. Please rest assured that we take the security of our guests very seriously and continuously work to maintain high standards. We understand that a single night may not be enough to explore all the delights of Brussels, and we hope you will consider ibis Brussels Off Grand Place for a longer visit in the future, allowing you more time to enjoy what our hotel and the city have to offer. Jurgen Van der Haegen, General Manager

Well located. Nice bar area. Good breakfast.

Customer review rating 1.0/5

Bill &. K. Couples - Confirmed reviews ALL

Entire hotel smelled foul and of cleaning supplies. Room smelled also. Room too hot. Airflow did not work. Mildew/mold around entire base of shower. Paper cups in bathroom !!!

Very well located.

Customer review rating 4.5/5

Phil Families - Confirmed reviews ALL

Fantastic but the room was a little too hot by night.

Dear Phil, Thank you for taking the time to review your stay. We are delighted to learn that our website met your expectations for ease of use. Our team works diligently to ensure a seamless online experience for our valued guests. We regret to hear that the temperature in your room was not to your complete satisfaction. Please rest assured that our automatic climate control systems are designed with environmental sustainability in mind, and we also have additional fans available upon request for any future stays. Your glowing recommendation of ibis Brussels Off Grand Place and our loyalty programme, along with your appreciation for our cleanliness standards and commitment to sustainable development, are sincerely appreciated. We are also pleased to know that our central location contributed positively to your experience with us. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 2,752 reviews 9.8/10 Location
  • 2,541 reviews 6.1/10 Room
  • 1,918 reviews 8.8/10 Service
  • 38 reviews 8.6/10 WiFi
  • 1,478 reviews 4.1/10 Comfort
  • 1,242 reviews 8.8/10 Breakfast
  • 914 reviews 7.5/10 Cleanliness
  • 6 reviews 2.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.