ibis Southampton Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 1,259 reviews

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9 West Quay Road, SO15 1RA SOUTHAMPTON, United Kingdom

Description

Hotel extras

  • Convenient location close to City and Ocean cruise terminals

  • 5 minutes walk from Southampton Central train station

  • Onsite parking for just £10 a night

  • 24/7 reception

  • Pet-friendly rooms

Our accommodation(s)

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Hotel location

ibis Southampton Centre

9 West Quay Road
SO15 1RA SOUTHAMPTON
United Kingdom

GPS:50.905441, -1.414061

Telephone
Fax +44 23 8022 3273

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Charlie's Corner

People and music, food and drink, coffee and chatter - it all comes together at Charlie's Corner. Whether just popping in for a coffee, or spending the evening listening to live music, you can be sure you'll be well looked after at Charlie's.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,259 reviews

TripAdvisor Rating  3.5/5  1,331 reviews

Well located

Customer review rating 3.5/5

Joy K. Couples - Confirmed reviews ALL

In my experience Your hotels are generally well kept & always clean. Breakfast was a bit chaotic. Although the hot food seemed to come out of the kitchen other Items were not replenished, milk, napkins, cutlery, bowls & bread. Lots of hanging about by guests having to wait for something or other - poor Madi was rushing around trying to resolve everything.

Dear JOY K., We very much appreciate your comments regarding your stay at the ibis Southampton Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Faye Graham

All as expected

Customer review rating 4.5/5

Peter D. Couples - Confirmed reviews ALL

Very satisfied as the hotel supplied everything we expected.

Good value, great staff

Customer review rating 4.5/5

Teekay Solo - Confirmed reviews ALL

A 2-night stay became only 1 due to changing circumstances; the refund of the cancelled night was within policy deadline and was quickly refunded. I enjoyed a very good meal in Charlie's Corner. The accommodation was clean, quite well decorated and equipped with additional useful items. The sound insulation was good. The receptionists, bar/restaurant staff and cleaners were all very professional and friendly, without exception. Very handy for access to West Quay Retail Park (at least I presume it was the very outer edge of the huge complex of the same name which had stretched to this corner). Easy short walk from main train station. A longer, but still manageable, walk from Red Funnel ferry port and cruise ships.

Great stay

Customer review rating 5.0/5

Anna Friends - Confirmed reviews ALL

Experienced and pleasant staff. Very helpful even although they were crazy busy.

Good evening, thank you for your kind words we really appreciate it. We try our best during busy periods and it is nice that you acknowledged that, again we thank you for your stay and hope to see you again soon, Josh Ibis team

Room &breakfast needs improvement & updating

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

The room was a litte shabby and in need of redecoration. No hand towels or flannels just tiny bath towel Breakfast very underwhelming very little choice of cereal and toaster barely worked. No bacon on hot choice & sausages were cheap tasting It seems the quality has gone down in general at this hotel which I have used on a few previous occasions. No WiFi available the whole time we were there either The good point is staff very friendly and helpful

Good evening, thank you for your stay and leaving us a review. We do apologise about the wifi not working it was a server error with our provider and as it was a weekend it was difficult to get someone to fix it. This is not an excuse however we tried everything we could and unfortunately we could not fix the issue, we do apologise for the inconvenience. We also apologise about the breakfast I will pass this onto the team to ensure breakfast is kept replenished and of good quality. We do hope to see you again soon, Josh Ibis team

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Other web-users rate our hotel

  • 871 reviews 9.5/10 Location
  • 1,165 reviews 6.1/10 Room
  • 1,037 reviews 8.6/10 Service
  • 26 reviews 4.9/10 WiFi
  • 506 reviews 7.9/10 Cleanliness
  • 407 reviews 6.4/10 Breakfast
  • 258 reviews 4.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.