Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,743 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE Bureau Veritas label

  • Next to the Grand-Place and central train station

  • Modern, spacious and soundproofed rooms

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,743 reviews

TripAdvisor Rating  4.0/5  3,490 reviews

Business Stay

Customer review rating 4.5/5

Markus M. Business - Confirmed reviews ALL

Greatly located next to Grand Place, very nice rooms, fantastic breakfast. It's my preferred stay in brussels for business trips.

Dear Markus, Please accept our thanks for this review following your experience at our hotel. We're delighted to hear that our prime location next to Grand Place was ideal for your business trip, and that our rooms met your expectations for comfort. It's also great to know that you enjoyed our breakfast, where we aim to offer a variety of hot and cold options to start the day right. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Amazing location

Customer review rating 4.5/5

Selma F. Families - Confirmed reviews ALL

The room was very comfortable for our family of four: beds, pillows, size of the bathroom, a separate toilet which comes in handy when four are sharing the same room. Amenities could be better, but overall it met out needs. Location is phenomenal: I would not hesitate to choose Novotel again when in Brussels.

Dear Selma F., Thank you for your review. We're thrilled to hear that our central location contributed positively to your stay, offering convenience and proximity to Brussels' many attractions. It's also wonderful to know that our family-friendly room accommodations, including the bathroom and separate toilet, met your needs for comfort and practicality during your visit. While we take note of your comment on amenities, rest assured that we strive to provide a high standard of service and facilities to all our guests. We hope to have the opportunity of welcoming you back. All the best, Jurgen Van der Haegen, General Manager

Excellent location

Customer review rating 4.5/5

Jake Families - Confirmed reviews ALL

Very nice stay. Clean room, friendly staff, and a right in the centre of the city

Dear Jake, Thank you for taking the time to provide your feedback. We are thrilled to hear that our prime location right in the heart of Brussels, mere steps from the iconic Grand-Place, contributed to a very nice stay. It's wonderful to know you found our rooms clean and our staff friendly—our team takes great pride in delivering exceptional service. We note your preference for a coffee machine in the room; while our executive rooms and suites are equipped with Nespresso coffee machines, we appreciate your feedback and the opportunity to continually improve our guest experience. It would be a pleasure to welcome you again. Best regards, Jurgen Van der Haegen, General Manager

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Rooms were clean, Reception desk was friendly

Dear Guest, Thank you for taking the time to let us have your feedback concerning your visit to our hotel. We are delighted to hear that you found our rooms to be clean and our reception team friendly. Our staff strives to provide exceptional service, and it is gratifying to know that this contributed positively to your experience. We take pride in our daily housekeeping and are pleased that our high standards met your expectations. While we understand that every aspect of a stay may not be perfect, we would like to apologize if there were any aspects of your experience that did not meet your satisfaction. We are committed to continuous improvement and value all guest feedback as it helps us to enhance our services and facilities. Once again, we appreciate your positive comments about our clean rooms and friendly staff, which reflect our commitment to providing a comfortable and welcoming environment for all our guests. We hope to welcome you back. Best wishes, Jurgen Van der Haegen, General Manager

Convenient and comfortable

Customer review rating 4.0/5

Pv Business - Confirmed reviews ALL

I've stayed a single nights for several weeks in a row. The staff is very friendly and accommodating to get me a room on the quiet side of the building. Rooms aren't always tidy enough though. I've seen clothes from previous visitors, empty soap dispensers, empty tea bag wrappers, etc. This could use a bit of attention. Also the restaurant menu could use a few healthy options, with some cooked/grilled vegetables preferrably. Some regular business guests would like to avoid burgers/fries/pizza from their workday diet. All in all it's definitely satisfying to stay at this hotel. Good beds, good shower, quiet room, healthy breakfast choice, great staff. That's all that a regular business traveler can ask for. Will be back soon

Dear Guest, Many thanks for your review. We're delighted to hear that our staff's friendliness and the quietness of your room contributed to a comfortable stay. It's also great to know that you appreciated our healthy breakfast choices and the overall quality of our beds and showers. Regarding your observations about room tidiness, we appreciate your feedback. While our team strives to maintain high standards of cleanliness, we acknowledge that there is always room for improvement and will certainly look into this matter. We also take note of your suggestion for more healthy options on our restaurant menu; guest satisfaction is paramount, and we're always looking to enhance our dining offerings. We would love to have you return in the future. Best wishes, Jurgen Van der Haegen, General Manager

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Other web-users rate our hotel

  • 1,793 reviews 9.7/10 Location
  • 1,592 reviews 7.4/10 Room
  • 1,366 reviews 7.9/10 Service
  • 15 reviews 7.1/10 WiFi
  • 859 reviews 7.9/10 Breakfast
  • 573 reviews 7.6/10 Cleanliness
  • 366 reviews 4.9/10 Amenities
  • 253 reviews 5.3/10 Food

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