Hotel - Novotel Stevenage
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Novotel Hotel

Novotel Stevenage Hotel

Knebworth Park 
SG1 2AX  STEVENAGE
UNITED KINGDOM

708 reviews
TripAdvisor Rating Based on 708 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Outdoor playground for children
  • 100% non-smoking hotel

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Dutch
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Outdoor playground for children
  • Other sports activities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Football (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-:24:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 102 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Crib on request
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Stevenage

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 708 reviews

carolinelM4955BW 2017/04/11
« We'll be back! »

Excellent pet friendly hotel. Breakfast was the best I've ever had in a mid price hotel. The staff appeared to have been exceptionally well trained, particularly the breakfast restaurant staff, they could not have done any more to make us feel very well looked after.

H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, We are so pleased to learn that you had an enjoyable stay with us. We are looking forward to welcome you back. Kind regards Ruslana Yarmolyuk

markaQ9842RR 2017/04/09
« Much improved since having a makeover »

First time I have stayed here for nearly 2 years. It has been a long overdue refurbishment.Rooms have a much more modern feel since they have been upgraded. Restaurant food has improved enormously also. Breakfast, which was always the highlight is very good. Would recommend this hotel.

H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer, Thank you for posting your comments regarding your stay at the Novotel Stevenage. It is always a pleasure to receive a nice feedback. Your comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruslana Yarmolyuk General Manager

Linda S 2016/12/12
« poor waiting staff »

I waited too long to be offered beverage service and the waiter forgot about my starter. Poor service indeed. Need to train staff in customer service skills and ask waiters to actually write orders in a notebook.

H0992, General Manager at Novotel Stevenage, responded to this review

Dear Linda S, Thank you for taking the time to tell us about your experience at the Novotel Stevenage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Ruslana Yarmolyuk General Manager

Ian T 2016/11/28
« Great value for money »

Great value for money , Room appeared newly refurbished and very clean with plenty of amenities. ideal location for where we wanted to be be - ie close to Knebworth barns and easy road links to get there. Only stayed the one but have used this hotel on a number of occasions and necer disappoints.

Ruslana Y, General Manager at Novotel Stevenage, responded to this review

Dear Ian T, Thank you for your lovely comments. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruslana Yarmolyuk General Manager

eamon2016 2016/03/30
« My Opinion »

lifts not working, guests with buggies not offered assistance, pieces of clothing including a stained flannel from previous guists left hanging on the back of the bathroom door, coffee machine in the bar broken down & was supsidised with a pot of coffee which was lukewarm and indrinkable. it is unlikely that i will use this hotel again

H0992, General Manager at Novotel Stevenage, responded to this review

Dear Reviewer Thank you for taking the time to post your comments on trip advisor concerning your recent stay at Novotel Stevenage. I was disappointed to read that your stay was far from ideal. Please be assured that I have taken on board all of your comments which are invaluable to us and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruslana Yarmolyuk General Manager

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