Hotel Mercure Salzburg City 4 stars

Customer review rating (ALL Rating) 4.5/5 1,579 reviews

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Hotel Mercure Salzburg City - Image 1
Hotel Mercure Salzburg City - Image 2
Hotel Mercure Salzburg City - Image 3
Hotel Mercure Salzburg City - Image 4
Bayerhamerstrasse 14 a, 5020 SALZBURG, Austria

Description

Hotel extras

  • Central location: only 10-15-minute walk to the attractions of Salzburg

  • Modern meeting facilities & fine restaurant "le sel" with terrace

  • Salzburg Central Station is only 900 meters away

  • Bus service between the hotel, city center & airport

Our accommodation(s)

Hotel location

Hotel Mercure Salzburg City

Bayerhamerstrasse 14 a
5020 SALZBURG
Austria

GPS:47.809379, 13.050953

Telephone
Fax +43 662 871111411

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE SEL

Non contractual photo

2500 years of salt mining have shaped the state and its people and given our restaurant its name. Enjoy the cozy atmosphere of the Le Sel with dishes from regional and international cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,579 reviews

TripAdvisor Rating  4.0/5  1,514 reviews

3.5 out of 10!

TripAdvisor rating 3.0/5

Richard O Couples - TripAdvisor review

I’d probably say this is a 3.5 / 5 We are experienced Mercure Hotel guests (infact this week we have six additional nights at another Mercure hotel in a different city) … and this hotel doesn’t seem as nice as others. But the good points are the complimentary cakes and biscuits in our room on the first day. The bedroom, although not big, is well decorated and has everything needed. Staff are helpful and friendly. Breakfast is quite ok with a wide variety of items, and the kitchen will cook fresh omelettes to order which are very large! I didn’t like the machines at breakfast for dispensing the fruit juices etc. Communal areas are very clean. Not so good points .. I ordered an Irish Coffee at the bar… (nearly €11) it was made with cold coffee and ice cubes, and incredibly little alcohol… may be the bar man used a recipe for an Iced Coffee?!?! it was the worst Irish Coffee I’ve ever had anywhere in the world!! At breakfast there is little gluten free options… there is gluten free bread which is served very hard (presumably microwaved)!! No gluten free pastries / cake. Not enough fruit at breakfast eg cut oranges. The breakfast room is not kept clean and tidy. There was egg shell below our table! The dining room probably could do with a re-furbishment. The hotel is 10-15 minutes walk to the centre to Salzburg old town and a 10 minute walk to the railway station. So, well located (if you’re ok with a bit of a walk). We didn’t have a problem with the location. Water is not re-supplied in the bedroom. No Nespresso coffee machine in the bedroom.

Good stay

Customer review rating 5.0/5

Webber Families - Confirmed reviews ALL

Everything good when we stay at hotel

Dear Chiu M., on behalf of the entire team, I would like to thank you for the trust you have placed in us and for your stay with us in Salzburg. We are delighted that you enjoyed your stay with us and we look forward to welcoming you again soon. With best regards Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Great for my overnight stay in Salzburg

Customer review rating 5.0/5

Helen Solo - Confirmed reviews ALL

Everything met, or even exceeded, my expectations. A very comfortable room.

Dear Mrs. G., thank you very much for your stay with us in Salzburg and for your complimentary feedback, which I will gladly pass on to my team. We hope to be able to welcome you again soon. With best regards Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

As an Accor Gold member I really expected more. While the rooms were satisfactory, and the staff very good , some detail was missing. Upon the room being made up daily, the coffe, tea, milk, tissues and other amenities were not replenished, we had to keep going down to reception to ask. We asked at reception if there were any food discounts for Gold members, to which we were told, yes 50%. After dining we were denied the discount and were told, sorry they had got it wrong.

Dear Mr T., To begin with, I would like to take this opportunity to thank you personally for the trust you have placed in us and your feedback on your stay with us in Salzburg. With regard to your feedback, I would like to thank you and rest assured that we will have properly trained the largely new team in the coming weeks and that the service will once again reach the usual quality. As compensation, I would like to take the liberty of crediting 500 points to your ALL account and hope that this will meet with your approval. It would be a great pleasure for us if we could show you the quality of service that meets our standards during another stay with us. Until then, I wish you all the best and best regards Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

Decent business hotel

Customer review rating 4.0/5

Abraham R. Families - Confirmed reviews ALL

We stayed for 3 nights. Room was super small. No upgrade and no free breakfast for loyalty member. They did have free parking garage for the loyalty member though. FO team were super friendly, which is pretty rare in Austria.

Dear Mr R., First of all, I would like to take this opportunity to thank you personally for your loyalty and for choosing our hotel in Salzburg. Due to the full occupancy during your stay, it was unfortunately not possible for us to give you a free upgrade and I would like to formally apologise for this. Of course, our ALL members are very important to us and please be assured that I will speak to my reception team, as a clarifying exchange was definitely necessary here, which did not take place. It would be a great honor for us if you would visit our hotel again soon and until then I wish you all the best. With best regards from Salzburg Marcus Siess General Manager Mercure Salzburg City Bayerhamerstraße 14a 5020 Salzburg Österreich T +43 (0) 662 88 14 38 - 410 F +43 (0) 662 87 11 11 - 411 E-mail : h0…

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Other web-users rate our hotel

  • 609 reviews 9.2/10 Location
  • 772 reviews 8/10 Room
  • 798 reviews 8.7/10 Service
  • 18 reviews 7.8/10 WiFi
  • 455 reviews 8.4/10 Breakfast
  • 301 reviews 7.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.