Hotel Mercure Salzburg City

"Salzburg the beautiful"

17th May 2012, Abbas_Qureshi, Lahore, Pakistan

Had a great stay in Salzburg as luckily the weather was great on the first day. Dinner at Taj Mahal restaurant and the walk in the evening of the city was the highlight of the tour. Was lucky to get a guided tour of Sound of music movies locations through Daud(met him through Boshan of Taj Mahal restaurant). It was worth paying him to see the outskirts of the city.

"Quality Hotel, Good Location."

28th July 2011, Brussels

Myself and my wife stayed at the hotel for 3 days in July 2011 and found the hotel spotlessly clean. The people at the reception were very helpful in assistance for transit and tourist information. The Hotel is bit far from the Old Town, but is connected to it by a bus with a stop close by. And the old town can be reached by 15 mins walk as well.Overall, I am quite satisfied with the hotel and the hospitality.

Management responseDear Guest,many thanks that you took the time to publish your experience with our hotel.It's great to hear that you enjoyed the stay and that we managed to keep everything spotless! I will forward your comments immediatly to my head of housekeeping - she will be extremly happy to get this positiv comments!We hope to welcome you soon again and remain,with kind regards from SalzburgDaniela Edlinger & Team
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"Summer without air cinditionning"

17th July 2011, Warszawa

In the morning noisy rooms facing back, no air conditionning is awfull - it was 33-34degrees. Location not bad - close to lots of reastaurants and nice streets and buildings. Sevice good, really. Wi-fi acces good, I did not try hotel restaurant, sorry

Management responseDear Sirs,Thank you for posting your impressions! We are happy to let you know, that next summer we will have A/C in our rooms! Great to read, that you enjoyed Salzburg and that you liked our Service - we indeed hope to welcome you in our Restaurant "Le Sel" the next time as well!With kind regards from SalzburgDaniela Edlinger & Team
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"Would probably have been a nice hotel 10 years ago"

5th May 2011, equetris, London

I had booked a package that came with the following description: "The package includes accomodation and breakfast + a bottle of water + a city map + a City Pass or The City Bag Mercure (according to the hotel's choice). Late check out until 4 pm (according to availibility)." The staff appeared to know nothing about the package and I had to explain several times. I was then offered a paper bag which I thought was a bit of a joke. Without wishing to waste time arguing, I left to go sightseeing. On my return I did receive a voucher for a free drink at the hotel bar in lieu of the bottled water and a 24-hour bus pass. It was no big deal but the first impression wasn't great.The room was okay but very old and tired. It was also stuffy even though it was actually reasonably cool outside. There was no aircon and the only way to keep the window open was to place a chair in front of it. I was just thankful that I did not come in the middle of summer. The room I had was right next to the lift so I could hear it going up and down. The lift itself is also one of the oldest that I have seen.It's in a quiet area with literally nothing around it, although the 1km walk into old town didn't really bother me. Overall it's not bad value for money, but definitely not what I would expect from a 4-star hotel.

Management responseDear Sir,Thank you for taking the time to write about your impressions! I really do apologise for the first impression you had upon check-in. The package was loaded centrally in Paris, the information was not sent out before and indeed we learned from our guest about the package. Nevertherles, the way our Receptionist acted was really inappropriate and I will do my outmost to train my staff better. I am happy to inform you, that we already have the investment by the Hotel owner for A/C.Hopefully you will be back soon and we will be able to prove our service to you.With kind regardsDaniela Edlinger & Team
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"Mercure Salzburg City"

24th April 2011, Bangkok

It was rather difficult to find the hotel because there are 2 Mercures here. The receptionists and the restaurant staffs were very nice and helpful. The breakfast was excellent and there was free internet access for guests. However, the cleaners didn't work well. The shower gel bottle was almost empty when we checked in so on the second day we had to ask for it with the receptionist. We also found that the towels were not changed for 4 days and though we put the dirty towel in the bath tub, it was returned unwashed on the following day but we were too tired to report to the receptionist again!

Management responseThank you for taking the time to write about you impression! We are happy to read, that you are still satisfied with the overal stay, even so you experienced difficulties with our housekeeping department. I forwarded you comment to the head of housekeeping and we will do ouroutmost to improve our service by training our staff more effectivly!Please accept my sincer anpolgise for the inconveniences discribed!We hope you liked Salzburg and we will have the chance to welcome you soon again to show the improvement of our service offer!With best regardsDaniela Edlinger & Team
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"holiday in Salzburg"

7th January 2011, adialex_10, Bucharest

A good hotel , not in city center , but close.Is a quiet hotel with friendly personal.

"Excellent Hotel - Excellent value for money"

4th January 2011, Tallinn

Quiet location, elegant neighborhood, excellent price, very clean and large room.Very good breakfast!

Management responseThank you for your rateing! We are happy to read, that you enjoyed your stay and everything was to your satisfaction!Hope to meet you soon again in the City of MozartDaniela Edlinger & Team
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