The Ambassador Seoul - A Pullman Hotel

Customer review rating (ALL Rating) 4.2/5 713 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Easy access to subway station, Seoul KTX station and shopping districts

  • 25-meter outdoor swimming pool with sun deck and cabana

  • Simmons BeautyRest bedding

  • Free Wi-Fi and Smart LED TV (65') in all guestrooms

Our accommodation(s)

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Hotel location

The Ambassador Seoul - A Pullman Hotel

287, Dongho-ro, Jung-gu
04618 Seoul
South Korea

GPS:37.560355, 127.002425

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  713 reviews

TripAdvisor Rating  5.0/5  299 reviews

Certificate of excellence 2023

Not a 5 stars hotel standard

Customer review rating 0.5/5

Esther Solo - Confirmed reviews ALL

Overall very poor service level, would only rate it 3 stars hotel standard

Dear Esther, Thank you for taking the time to tell us about your experience at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We sincerely apologize that your experience did not meet your expectations. Your comments are the very best way for us to keep an ear to the ground. We will improve our service with better way. Once again, we would like to take this opportunity to express our sincere regrets for the inconvenience caused. Thank you very much. Sincerely, THE AMBASSADOR SEOUL - A PULLMAN HOTEL FRONT OFFICE MANAGER JAYDEN PARK

Beautifully Renovated Hotel near Dungguk University Train Station

TripAdvisor rating 5.0/5

prestontan Couples - TripAdvisor review

Stayed at The Ambassador Seoul – A Pullman Hotel from 18 December to 23 December 2023. We stayed 4 times in the past but this is our first visit after the renovations during the years of the pandemic. We were checked-in by Mr Douglas at the lounge and we are happy to report that the hotel acknowledges A+ Platinum status. We were given a room upgrade, lounge access and breakfast. Welcome gift includes a bottle of wine and some pastries. The welcome gift is the BEST of our stays in 2023! We were given Room 1417. It is interesting that in the name of being environmentally-friendly, the hotel no longer provides any dental kit. So we had to buy toothbrushes ourselves which we dispose of after our stay. It would be good if the hotel provides the option of buying toothbrushes from them upon checking in. We were also told that if we would be charged if we removed the bottles of shower gel, shampoo and conditioner. While it is good to let us know, I strongly doubt if hotel guests would take such half bottle of toiletries back home. Unlike the other reviewers, we found the front desk receptionists extremely welcoming, warm and friendly. Douglas and a handsome young gentleman on duty on 19 December at the lounge were also foreigner-friendly. The young man spoke good English and could answer a query I had of a beautiful building facing the lounge. I’m sorry I didn’t get his name. The spread during breakfast and evening canapes was good to say the least. There was a different dish during breakfast one morning although the spread every other morning and during happy hours every evening remained status quo. So, if you get tired of the same food quickly, just try it once. The lounge is much bigger now after the renovation and it offers a breathtaking view of Seoul. The lobby restaurant is also much bigger occupying the area used by the front desk previously. It has also done away with the partitions so it now very much more pleasing to the eyes. We were out the whole day so we couldn’t report about the afternoon tea in the lounge. Koreans are generally afraid of the cold so we turned off the room heater and opened the little window by the side to allow some nice refreshing air to ventilate the room. I think the room would be stuffy in autumn/summer. We will probably be back here during our next visit in December 2024 and I shall add another review then. Thank you for the hospitality, The Ambassador Seoul - A Pullman Hotel Could you please include your hotel name and address in Korean language on the ALL app so that it is easier to communicate with taxi drivers at the airport and Seoul in general?

Dear prestontan Greetings from The Ambassador Seoul Pullman. First of all, we would like to appreciate your stay with us. It is always a great pleasure to hear from customers, especially your warm comments towards our hotel mean a lot to us. Your comments for our lounge staff will motivate us, it will be another chance to keep our service standards towards other customers as well. Thank you for your warm feedback, and we will be looking forward to meeting you in mere future. Best regards, Front Office Manager Jayden Park

Excellent Service

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Beautiful hotel. Ground floor manager was a legend. Ambassador Lounge staff (particularly Kevin) were lovely.

Dear Volker H., Dear Guest, We very much appreciate your comments regarding your stay at THE AMBASSADOR SEOUL - A PULLMAN HOTEL. We are pleasure to receive positive feedback from you. We will share your comments with our team, and we are sure that this feedback will serve as an encouragement to all our associates as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit is more pleasant than the previous one. Sincerely, THE AMBASSADOR SEOUL - A PULLMAN HOTEL

All well expected from Pullman Brand

Customer review rating 4.5/5

Clarence U. Families - Confirmed reviews ALL

Room is newly renovated and modern. Stuffs are very friendly. Room services are bit pricey at first glance but its turn out to be delicious and portion are also quite large so is seem to be worth the money. Welldone Pullman. Love to stay again for next visit.

There are still many areas in which Pullman Seoul needs to improve.

Customer review rating 5.0/5

K. C. Couples - Confirmed reviews ALL

Even though the hotel had room availability for my check-out date when I checked in, they were very conservative about offering late check-out benefits. There were a total of 3 room changes during my stay. The first room was blocked by a housekeeping cart, and the room door was already open before I entered, so I requested a room change. In the second room, there were hairs and cookie crumbs, but it was so difficult that I gave up on room changes and requested cleaning. Immediately after entering the room, the hotel staff provided a humidifier and air purifier, checked the areas for lack of cleaning, and offered a special upgrade in consideration of allowing me to stay consecutive nights, so I moved to the third room. After checking into the Ambassador Suite, I was very satisfied with my stay as the room was great and clean. Additionally, the service provided by the duty managers who tried to provide appropriate compensation for this inconvenience was excellent. However, the general staff's service and housekeeping staff definitely need to work harder to improve. I continued to request an invoice (folio) to my stay right after check-out, but I was only able to receive my stay invoice (folio) today, about 19 days later. I requested several times by email and phone, but my requests were ignored and I was very, very disappointed. My honest rating for my stay would be Dissatisfied, but due to the dedicated and excellent service from some of the staff, I would give it a 10 (Extremely Satisfied) this time.

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Other web-users rate our hotel

  • 225 reviews 8.1/10 Location
  • 503 reviews 8.2/10 Room
  • 453 reviews 8.1/10 Service
  • 180 reviews 9.2/10 Cleanliness
  • 174 reviews 8.5/10 Food
  • 168 reviews 8.8/10 Vibe
  • 162 reviews 9.1/10 Breakfast
  • 139 reviews 8.3/10 Amenities

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