Hotel address3 Park Home Avenue
M2N 6L3 TORONTO
How to reach the hotelGPS :N 43° 46' 9.07'' W 79° 24' 47.03''
Contact the hotel
- Tel. (+1)416/7332929
- Fax. (+1)416/7333403
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Novotel Toronto North York - hotel reviews in Toronto
Hotel code: 0910
Accorhotels.com customer reviews in partnership with TripAdvisor
"Average at best"
21st December 2012, Mecca123, Montreal, Quebec, Canada
Hotel location is good however the rooms are tired looking. Staff was pleasant but for the price I had to pay it wasn't worth it. There are not many hotel options in the area so maybe that is why they can afford to charge a steep price.
"run down and not very clean"
2nd December 2012, LotusTraveller2323, Vancouver, British Columbia, Canada
The staff here is very friendly - however the hotel facilities themselves are outdated and in dire need of repair. 2 out of the 3 days I stayed there my room was not cleaned, only the bed was made. Used glasses were not replaced, the bathroom was not wiped down, used towels I left on the floor were not replaced and the bed was not fully made.The carpet was warped and had a large bubble in it, that I tripped on a couple times, and there was a space under the door so large that it made hallway noise sound like it was in my room. No bathtub - and the shower stall floor was stained, as was the sink.I had prepurchased a package with breakfast included - and it was definitely NOT worth $15. Poor quality /cheap foods prepared without much thought or care, and the buffet tables were not kept clean. A number of the plates and cups had food stuck to them and the area overall was not clean. Quite disappointing. It is unfortunate that management has not updated this hotel - it has potential and the staff were friendly, and you can tell they are trying to work hard and care.Don't waste your business dollarsView management response »
Management responseOh Dear!! Thanks for your comments, I have shared them with the team. Run down is one thing which we have to manage, however poor cleanliness is unacceptable and we accept your feedback, and will continue to work hard to improve.I am disappointed you did not enjoy Trio. The buffet is regularly freshly stocked and all foods are cooked in house, and a t $14.95 eat as much / little as you like... again though no excuse for poor cleanliness... the team are aware of the necessary standards, I'm sorry we failed to match your expectations.Cheers, Michael.
30th November 2012, kl7773, Toronto, Ontario, Canada
20 mins on the subway from Downtown Toronto....in a good location near North York Center station.....The room could have been updated a bit to newer standards but other then that an average hotel. Would reccomend it on a regular stay.
"very comfortable stay."
30th November 2012, Trish453, Leeds, United Kingdom
Lovely, comfortable hotel. Great location, next to mall,Subway and car park.Staff all excellent, as was food.Highly reccommendable.Downside....expensive to park the car in car park adjacentShould have special rates for guests staying a week or more as we were.,View management response »
Management responseThanks for your feedback, good observations to help us improve.Don't forget the parking fee includes in / out privileges for 24 hours. We regulary shop local car parks to ensure we remain competitive and offer good value for money.Also please check out novotel.com for our best rates for one night or one week plus stays... great price promise!!Thanks again, Michael.
"Novotel North York/Toronto"
23rd March 2012, Katy, Texas, USA
great location, very clean, friendly staff... Pricing is a little higher than originally expected but a great hotel if you need to be in this area of town.View management response »
Management responseThanks for your review, need I say it again,... location, location, location, whether travelling for business or leisure, North York is a great place to visit.Just want to clarify our pricing, esp for those coming from outside Canada... our confirmations always list the price you will pay... we will always honor that price, however do not forget the tax, they are always on top of the price you see!!Thanks again and regards, Michael.
"Friendly place to stay"
27th February 2012, Halifax, Nova Scotia, Canada
The Novotel is friendly, clean place to stay. The rooms are european style and have fee internet access! a bonus for todays traveller. the in-house restaurant had great affordable food, but if you want to go out to eat there are pleanty of local restaurnats and coffee shops nearby.View management response »
Management responseThanks for the positive review, glad you enjoyed your stay....You've said it all for me, free wifi across the hotel, Great value in Trio Restaurant and the hotel is situated in a great location above the Toronto subway system.Regards, Michael
"Good location and very clean"
24th February 2012
We recently spent 3 nights at the Novotel North York. We have friends and family close to this hotel, so the location was perfect for us. It is also very close to a subway stop. There are a few shops near by and several restaurants. We did not try the hotel restaurant. We found their breakfast very expensive and for the price of the room it would have been nice to have breakfast included. We used the fitness room and it was never busy and the machines were in good condition. Our room was very clean and the mattress was extremely comfortable. Check in and checkout were fast and accurate. We would definitely stay there again.View management response »
Management responseMany thanks for taking the time to give us a positive review and especially for highlighting both cleanliness and comfort.... after all why are you staying with us?... A good nights sleep!!In Trio Restaurant breakfast is currently $14.95, and offers a great selection of hot and cold items... a great start to the day, plus breakfast is free for 2 children under 16 sharing their parents bedroom.Thanks again, regards, Michael.
"Pleasant stay in North York, Toronto"
17th January 2012, Newmarket, Ontario, Canada
Front desk staff were excellent. I didn't eat at the hotel but the breakfast buffet looked lovely. The room had all the important amenities -- nice flat screen television, free wifi, comfy beds. My only complaint was the very dry air. But it's winter and the heating was blowing so this isn't the hotel's fault. Bring chapstick and put a glass of water on the nightstand.View management response »
Management responseMany thanks for your positive review, I'm going to follow up about the dry air in the bedroom. I'll ask the team to check the humidifiers. It is the first time I have had a comment about dry air so maybe there is a tech problem.... I'll sort it.Thanks again, Regards, Michael.
"Toronto - 2011"
8th August 2011, London, ON Canada
Stayed here before, chosen because of excellent reputation and treatment in Europe during travels there, The North York Facility is close to the subway, major arteries, shopping and theatere - great locationI can remember when it iwas built (I lived in the area at the time) and people thought it was the wrong location, they were wrong.Great Location, facilty and Dining Room.Easy to get to, easy to travel from - definitely will stay there again.View management response »
Management responseThanks for your very psoitive comments, like to share with you that 2012 is our 25th anniversary!! Yes, time flys!! We were one of the first high rise buildings in the area, how the landscape has changed in this short time...Thanks agaion, regards, Michael.
"July 2011 North York Novotel"
25th July 2011, Halifax
stayed in this hotel for 3 nights on a business trip. Convenient access to the subway and some shopping accross the street. Clean hotel, bed was good, pillow okay. No complaints at all. Food in the restaurant was good as well ( a bit pricey though), but to be expected in Toronto, I guess. FYI, I had purchase this in advance and saved some money (it also included a $50 Voucher to be used in their restaurant).View management response »
Management responseThanks for sharing our summer promo, stay minimum 3 nights and receive a $50 voucher in Trio Restaurant.... really very popular and a great deal. Glad you enjoyed your stay.Regards, Michael.
"Good for subway travel into Toronto centre"
20th July 2011, Hemel Hempstead
Stayed here for first 3 nights of our 2 week Canadian holiday. Great out of town choice as direct access to subway taking you straight into downtown Toronto. We took the deal including breakfast which was a real feast, enabling us to take a leisurely breakfast with everything you could possibly want. Large comfortable rooms with air conditioning. Take care with mini bar as it must not be used as a fridge because fully packed and movement of items inside can result in charges. Ice bucket and dispensing machines on every floor. Parking directly under hotel but parking charges a bit steep and we found we didn't use the hire car at all during our 3 night stay as the subway/streetcar system was so good and real fun too! Toronto has lots to offer and we are going back at the end of our Canadian stay in a few days time.View management response »
Management responseMany thanks for your reviewand pointing out our great location, right on the North York subway. Just to also confirm that our parking charges are comparable to all local businesses and hotels, however includes in and out priviledges... come and go as you please.Thank you again for your observations.
"Excellent location with easy access by car"
18th July 2011, Ottawa
I stay here once a month on business, and always excellent. This trip was spent travelling with 2 friends and arriving by car. Access to the hotel from Hwy 401 was easy, and then a very convenient train ride to the downtown via Yonge Street subway, which is adjacent to the hotel. Breakfast was superb. Service is always courteous and welcoming.
"Nice Hotel in a Great Location"
14th July 2011, Brighton, MI
Nice hotel in a great location. Direct connection to the subway, as well as to parking, movie theater, supermarket, stores, and restaurants. Also, lots of local restaurants, entertainment, etc. nearby.