Hotel address3 Park Home Avenue
M2N 6L3 TORONTO
How to reach the hotel
Contact the hotel
- Tel. (+1)416/7332929
- Fax. (+1)416/7333403
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Novotel Toronto North York - hotel reviews in Toronto
Hotel code: 0910
Accorhotels.com customer reviews in partnership with TripAdvisor
"The location works"
19th August 2013, TOgirl2013, Miami, Florida, USA
Unfortunately, the hotel is not well maintained. Beds are not that comfortable and the noise in the hallways permeates the rooms.Request a room away from the elevatorsIt is conveniently located and that is why I choose to stay there.View management response »
Management responseThanks for your feedback. I'm sorry you did not enjoy your stay as much as possible and also acknowledge that we need to keep on top of our Planned Maintenance programme.Location, location, location, an old adage, but it's spot on. We are fortunate to be in a prime location on the subway and close to major highways... def one of our key features.Thanks again, Cheers, Michael.
"Very good value."
14th August 2013, 755Grant3, Ottawa, Ontario, Canada
This hotel is is in a great location, attached to a mall and close to good restaurants. Has on site parking and is close to the 401. The staff are very friendly. We we have stayed there several times for business trips and will definitely go back..View management response »
Management responseGreat commnets and I am pleased to see you will be back... check out our website novotel.com for the best rates on the internet.... Guaranteed!!Cheers, Michael.
"Clean, but needs an upgrade"
6th August 2013, dminhas, Bishop's Falls, Newfoundland and Labrador, Canada
I stayed for two nights with my family in early August. The service was remarkable. We had booked two rooms and one had a foul odor. I called down to the desk, and without hesitation was told that they would give me another room. Front desk staff was very helpful and very pleasant.I think that the hotel needs to be upgraded - nothing extravagant, but maybe a fresh coat of paint and some new bed linens. The rooms were very clean and the beds were comfortable.The restaurant was excellent. Food was great and the service was wonderful. We had breakfast for two days and dinner the second night ( not having realized how good the food was). Beth ( I believe that is her name) was our server for the breakfast, and she was excellent. Very attentive and just remarkably pleasant and 'warm'. My 83 year old mother loved her! We would definitely stay again. My son lives in a very small condo in the area, so if we need extra room, I would love to go back, and even if we didn't need to stay at the hotel, I would eat in the restaurant.View management response »
Management responseThanks for your feedback. I'm pleased that you highlighted the cleanliness of the hotel, it is so important to be recognised for that. We'll work on redecorating next year.Glad your mum enjoyed her stay and thank you for recognising Peth, as soon as i mentioned the review to her, she started to tell me about your family. She is a great team member.Thanks again, Regards, Michael.
"Good value for the price"
2nd July 2013, kfriesen3, Niagara-on-the-Lake, Ontario, Canada
The staff at this hotel was very friendly and helpful. David at the front desk went above and beyond. the room was very clean and it was nice to return to a clean organized room at the end of each day.View management response »
Management responseThanks for your feedback and especially mentioning David. He was one of the first employees of the hotel over 25 years ago. He comes to work every day with the right attitude and genuinely enjoys his job. Over 10% of team members have been here over 25 years and almost 60% over 15. They all do a great job.You are correct, book a de luxe room and choose between free parking with in / out poriviledges or comp breakfast in Trio.Cheers, Michael.
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.