Hotel address5800 Blue Lagoon Drive
How to reach the hotelGPS :N 25° 46' 59.07'' W 80° 17' 36.83''
Contact the hotel
- Tel. (+1)305/264-4888
- Fax. (+1)305/262-9049
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Sofitel Miami - hotel reviews in Miami
Hotel code: 0889
Accorhotels.com customer reviews in partnership with TripAdvisor
"Convenient airport hotel"
3rd March 2013, Fundi wa ndege K
Good service, clean and conveniently located near the airport. Small gym.Friendly staff. Didn't stay long enough to try the restaurantHelpful shuttle and driver service to our office which is close by.View management response »
Management responseWe hope to have the pleasure of hosting you again really soon and that you will have the opportunity to enjoy the delight menu at our restaurant La Riviera, blending the finest ingredients with local culture and French Art de Recevoir. It is truly a memorable experience.Thank you very much for your visit.Balendra NagesvaranGeneral Manager
3rd March 2013, KennethGee, Miami Beach, Florida, USA
I love the Sofitel Hotel. The Jr Suites are excellent for meetings and overnight stays. The service is first class. The location is at the airport, and it is convenient to the Miami freeways. The amenities are excellent. The Sofitel Miami is usually my first choices. My compliments to the management of the Hotel and the Accor organization.View management response »
Management responseDear Mr. Gee:Thank you very much for your compliments. Our goal is to always exceed our guests’ expectation and we thank you for taking the time to share your story. With all my warmest regards,Balendra NagesvaranGeneral Manager
"Love the atmosphere"
26th February 2013, Philippatravels, Key West, Florida, USA
We love the Sofitel Miami even when we aren't flying! We stayed overnight on a recent trip to Miami for medical reasons. It was wonderful to pretend we were "someplace else"! Everyone greets you with "Bon Jour". The clientele is interesting, the food at the restaurant excellent (lunch, dinner and breakfast). The staff are personable and helpful.The room decor is not the standard cookie cutter but rather elegant and retro. Our room could use a little tweaking, but all the amenities are there and it is spacious. Free self parking as well as shuttle to the airport (for next time). We will be back!View management response »
Management responseWe are delighted that you had a great experience at Sofitel Miami. Our goal is to always exceed our guests’ expectation, and we thank you for taking the time to share your story. We look forward to welcoming you again soon at Sofitel. It will be our pleasure to have another opportunity to show you the gracious hospitality and superb service for which we are known throughout the world. Warm regards,Balendra NagesvaranGeneral Manager
"VERY SHORT LAYOVER"
23rd February 2013, Forest, Virginia, USA
I booked this hotel because we had a flight layover at MIA and it is a nice hotel with shuttle srvice. (It ended up only being 4 hours because of airline problems). Prior to booking i confirmed the shuttle service directly with the hotel. Day of departure I called to reconfirm only to be told the shuttle no longer runs late at night and to take a cab. I protested and was given the manager to talk to. He said to take a cab, get a receipt and we would be reimbursed. We ended up arriving at 4:30 AM, got a cab, got a receipt, and presented the receipt at check in. The clerk on duty seemed surprised, but took it and returned my money. Room was fine, beds were great and shuttle back was uneventful. Ended up giving the keys to the concierge for check out because there was one clerk at the desk and 6 people waiting to check out. Don't have a receipt, but the charges to the card were correct.View management response »
Management responseThank you very much for making the Sofitel Miami your choice of accommodation during your short layover in Miami. Our complimentary airport shuttle runs every half hour from 4:30 am to midnight. I apologize for the inconvenience you encountered, and I am very pleased to know that our Front Office Ambassador was able to assist you. Also, please do not hesitate to contact me directly should you need a copy of your invoice. I will gladly email it to you.Looking forward to welcoming you back soon,Balendra NagesvaranGeneral Manager
"D & PB Northumberland England"
13th February 2013, derekbaugh1712, Newcastle, United Kingdom
Hotel was satisfactory, downside was having to pay per day to park your vehicle. This should be free when you are staying at the hotel. Eating in the hotel is rather expensive. There were no tea or coffee making facilities in the room.View management response »
Management responseThank you very much for taking the time to share your comments concerning your recent stay at the Sofitel Miami. We offer a couple of dining options with different price range, and I sincerely regret it was not brought to your attention upon check-in. I sincerely apologize for the inconvenience. Also, our ambassadors stand at your service with any special request you may have. Please do not hesitate to mention your preference for a coffee machine in the room upon your next reservation.Our relationship with our guests is extremely important to us. We hope to have the opportunity to better serve you in the near future.Sincerely,Balendra NagesvaranGeneral Manager
"Nice hotel near airport meeting Sofitel high quality standard"
13th February 2013, John203445, Warsaw, Poland
The main assets of this hotel are the quality of service (very friendly staff) and Sofitel standard which guarantees a good sleep quality. You have also restaurants, fitness, pool (but unfortunately not heated so too cold in February) and parking. I thought the decoration at floors could be better but that's not very important. I cannot comment on location as i did not need a hotel near airport so would have preferred another location. So in summary it is a nice 4 star hotel, not exceptional, but you should be pleased staying there.View management response »
Management responseThe quality of our service is of up most importance to us, and I am delighted to know that you had the opportunity to fully experience our ambassadors’ passion for excellence.Please come back to visit us again soon!Warm regards,Balendra NagesvaranGeneral Manager
"Super Bowl Sunday at MIA"
10th February 2013, dtctdallas, Dallas, Texas, USA
I was not looking forward to staying in a hotel for Super Bowl Sunday. But, the Sofitel set up a large screen in the bar area and had food specials! It really was a small gesture on their part that made it a great atmosphere. I stayed in a suite and it was very clean in the bathroom, living and sleeping rooms. The view was also very nice overlooking the airport, The windows have extremely good sound attenuation so there was no obtrusive sound from the outside. My bedroom window also opened which is nice. This hotel is as pricey as others in the area but a much better choice. I stayed at the Double Tree three days earlier, Jan 31-Feb 1, and had planned to stay for these nights too, but the DoubleTree was under construction with construction dust from jackhammers, unpleasant, unclean, and so I changed to the Sofitel. Glad I did!View management response »
Management responseThank you very much for staying with us and visiting Le Bar during the Super Bowl. We are very pleased to know that you enjoyed the special setting we organized for this occasion. We hope to see you again very soon for another major sporting event.Sincerely,Balendra NagesvaranGeneral Manager
"Good service in Miami!"
31st January 2013, pancochino, Cartagena, Colombia
While this is difficult to believe, yes, you can get good service and attention to proper people handling in a hotel in Miami. This was my experience at the Sofitel in Miami, where I needed to stay close to the airport.Hotel is not the newest, but it has all the comfort and sleep quality I could expect. I have stayed with the chain in Asia, where hotels are good value.View management response »
Management responseThe quality of our service is of up most importance to us. Thank you so much for taking the time to express your satisfaction on TripAdvisor. I will share your comments with our team. I am sure that it will serve as encouragement to all of our Ambassadors.Sincerely,Balendra NagesvaranGeneral Manager
30th January 2013, Brenda C
it was expensive...but i like the area and the service we received. It was close the the miami airport and close to the cruise port. The workers were very polite and helpful. This is my second time staying at the sofitel.View management response »
Management responseWe were delighted to welcome you back and hope to see you again really soon. Sincerely,Balendra NagesvaranGeneral Manager
18th January 2013, baceman, Shawnee, Kansas, USA
Overall I liked the hotel. The staff went out of the way to make sure I was taken care of. However, the one thing that was missing caused me a restless night of sleep. I retired to bed around 11:30 pm and found there was no sheet on my bed. There was a flat sheet and comforter but no cover sheet. Since it was late and I was tired, I quickly did the math in my head and realized it would be another 10-15 minutes for housekeeping to get there, I'd have to get dressed, and then make the bed properly. After all of that, I'd be wide awake again, and it'd be an hour later. I opted to try it without the sheet. As a result, I tossed and turned all night not having the warmth I was used to and woke up upset at myself that I didn't make the call. I arrived at my interview not fully rested and I felt it. Next time I'll make that call and say something about it.View management response »
Management responseThank you very much for taking the time to share your experience with us. We are truly sorry to hear that you were unable to enjoy the ultimate sleeping experience we strive to offer at Sofitel.Our bedding consists of a bottom sheet and a duvet. While the duvet cover is changed daily, we also gladly offer top sheets upon request. Please mention your preference when making your next reservation and it will be our pleasure to prepare your room accordingly before your next visit.Sincerely,Balendra NagesvaranGeneral Manager
"No bathrobe or slippers provided as per norm"
18th January 2013, Brisbane
On par with other Sofitels but disappointed bathrobe and slippers were not provided as per normal in Sofitels. Even though the hotel is located next to airport, still had to pay $15 taxi fare. Surprised all American breakfast was not buffet style as per normal in large hotels. Carpet in restaurant needs to be refurbished.View management response »
Management responseDear Sofitel Guest:We sincerely appreciate your loyalty to Sofitel, and I can assure you that I take your comments and concerns very seriously.Upon request, we gladly offer bathrobes and slippers. Please do not hesitate to mention your preference at the time of reservation. Our housekeeping ambassadors stand at your service with any special request you may have.We also offer complimentary shuttle to and from the airport. It runs every 30 minutes and no reservation is needed. I am sincerely sorry that you were not informed of this service and will immediately reinforce communication with our reservation department.Thank you again for your loyalty to Sofitel. We look forward to your next stay with us.Warm regards,Balendra Nagesvaran General Manager