ibis London Heathrow Airport hotel

"Ibis London"

20th May 2012, Thewholeworldover, Los Altos, California, USA

Hotel pretty tired - especially when compared to other modern Ibis Hotels located in France. Signed up for internet but found there was no wireless internet (which is not stated on their web page) - only a broadband plug-in in room and modern computers do not have ethernet ports! So used a public computer in the lobby.

"Good hotel, but not good getting your credit card details stolen!"

20th May 2012, Spacephysicist, Aberystwyth, United Kingdom

Hotel was good, staff were OK, room was spacious and clean, and the location near London Heathrow Airport is great. However, my credit card details were stolen after paying for parking at the hotel at the front desk (using Chip and PIN) - I DID NOT USE MY CARD OR TAKE OUT MY CARD AT ANY OTHER TIME DURING MY STAY OR SEVERAL DAYS PRIOR TO OR FOLLOWING MY STAY!!! Be warned - IBIS really should investigate their staff more carefully.

"Airport overnight stay, great service for a great price"

13th May 2012, Natureform_Simon, Moreton in Marsh

If you are like me, and sometimes need a place to stay to catch an early morning flight, the Ibis is as good as anywhere. Very clean and tidy, fair sized rooms, comfortable and with Wifi which was on a package so quite reasonable. A nice restaurant and bar with friendly and efficient staff.Plan your transfer to the airport terminal carefully as the journey especially to T 4 or 5 can take a while!Recommended.

"Very satisfactory."

13th May 2012, viewsTorquay, Torquay

Very good for connections to airport terminals. good bar and or restaurant food 24/7. Quite, good service and helpful staff. Makes travel experience much easier.

Management responseDear Valued guest,We appreciate your very kind review. it is a pleasure to recieve such positive feedback. My entire team is encouraged that your stay was pleasant and we all look forward to welcoming you back again.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Convenient overnight stay"

12th May 2012, dlpater, Montreal, Quebec, Canada

This Ibis hotel offers economical accommodation which was clean and convenient to Heathrow, reached by a twenty minute bus ride(from Terminal 5). Two disappointments. First of all, service at the restaurant for an evening meal was unacceptably slow - close to an hour and the restaurant was not busy at the time. The meals when they arrived were only adequate in quality, with two of the menu choices being "off"! Secondly, the free Internet service (Web Corner) was inefficient to the point of being almost useless; the two paid stations were always busy so they must have been more effective. Oh - and don't even think of paying for the 'in room' paid TV internet; fortunately, the hotel receptionist happily agreed not to bill us for this service.

Management responseDear Valued guest,I observed that your overall experience at Ibis London Heathrow during your last visit was below your expectation. Please accept my apology. I can assure you that we treat all our comments with the utmost seriousness and assure you that this matter is being looked into. Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Convenient but uncomfy"

6th May 2012, WWtravelerUK, Brighton, United Kingdom

the airport is close to Heathrow Airport with good public transport links.The rooms are clean but very small. The bed is one of the most uncomfortable beds I have ever slept in. The linen looked old & discolouredAVOID the restaurant, food is expensive and service rushed. Order took just under 5 moinutes to arrive after being ordered. It had clearly been microwaved and had no flavour.There are many hotels around Heathrow available for the same price as the IBIS and are much better value for money

Management responseDear Valued guest,I am really sorry that your last stay at Ibis London Heathrow was not up to expectation. I can assure you that we treat all our comments with the utmost seriousness and pleased to inform you that we are currently in the process of changing all our beds and promise you a more comfortable stay in the future.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Our stay at the Ibis"

4th May 2012

Excellent location for Terminal One but went down the road to the Three Magpies as the food and wine was excellent and much cheaper

Management responseDear Valued guest,Many thanks for your recent review on Ibis London Heathrow, I am delighted that you enjoyed your visit. We appreciate the fact that our location and accessibility to the airport made your stay even more pleasant. I however, look forward to welcoming you back again soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Ibis London Heathrow Airport"

4th May 2012, Timisoara

Good price for London, easy to reach using Piccadilly line and a free Heathrow bus from Heathrow Terminal1,2,3 station to the hotel. Rooms are ok, cleaning can be improved a little though, especially in the bathroom. Breakfast was good (omelet, fried bacon, sausages, etc.)

Management responseDear Valued guest,Thank you for taking time to write a review about your recent visit to Ibis London Heathrow, I am delighted that you enjoyed your stay and noted your comment about the overall cleanliness of the room, which I have addressed with our houskeeping team.I look forward to welcoming you back soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Low cost, high quality"

4th May 2012, Sdpm69, Bristol, United Kingdom

If your travelling from Heathrow or working near Heathrow, the ibis is the ideal location.The hotel is a budget hotel yes, but everything about is as premium as you get for such a low price.The rooms are small but very comfortable, even for two. They are not the height of luxury, but are very functional and offers a great nights sleep, even with Heathrow Airport beside it.( the windows are double, double glazed)The staff speak good English as a whole, and are very friendly and helpful.The bar and restaurant are off Weatherspoon quality and the price is reflected in this. The restaurant is slightly to expensive for what you get, and if it's very busy don't expect much in the way of service,or very hot food. Unfortunately Ibis 15min Guarantee means the staff are under immense pressure to serve food in 15min, hot or cold!But I travel all over the world and stay in 5* hotels and for what you pay in the Ibis it's great value for money, and you will always get a good nights sleep.

Management responseDear Valued guest,Thank you for taking the time to write a review about your recent visit to Ibis London Heathrow. We have noted your comment on our restaurant service especially during busy days. I can assure you that we treat all our comments with the utmost seriousness and assure you that this matter is being addressed. Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Excellent location to airport & hire car centres"

4th May 2012, Daniel868, Solothurn, Switzerland

Close proximity to Airport and car hire centres making it an ideal choice for early morning travel requirements or late arrivals. Staff extremely polite and helpful. Hotel really could do with modernisation of rooms and decor throughout which lets it down. Pricing is competitive to others locally but as with all in this vacinity is high compared to mainland European prices.Car parking at hotel is adequate, and charged extra. Spaces are limited in both size and availability, but available unlike some other hotels.

Management responseDear Valued guest,Thank you for writing a review about your recent visit to Ibis London Heathrow, I am delighted that your overall experience was quite pleasant and pleased to let you know and the entire Ibis team look forward to welcoming you back soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Good hotel in a convenient location"

3rd May 2012

Found this hotel really easily from Hatton Cross Station and only took about 10 mins drive, easy quick check in, rooms very clean, mattress a bit hard for my liking but still had a good night sleep. my only negative is that the price of parking was not listed on the website and i thought it was a bit dear. overall though happy with hotel at price paid.

Management responseDear Valued guest,Thank you for your recent review on Ibis London Heathrow. I am pleased to inform you that the details of the "paid on-site parking" is on the hotel's website, located at the top-right corner of the page although the charge was not stated as this is subject to the duration of time that the car is kept within the premises (£5 for two hours and £7 for the whole night). Please note also that we are currently in the process of changing all our beds and assure you of a more comfortable stay on your next visitok forward to welcoming you back again soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"HEATHROW AIRPORT"

1st May 2012, dreamer380, Birmingham, United Kingdom

Excellent service with clean rooms and service areas. Excellent value for money and just perfect for pre and post flights from Heathrow airport.

Management responseDear Valued guest,We appreciate your very kind review. It is indeed a delight to recieve such an excellent feedback. We are indeed very encouraged and will continue to strive to provide a superior service to all our guests. I look forward to welcoming you back again soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Reasonable Hotel at Reasonable price"

1st May 2012, peteyp999, Istanbul, Turkey

As a frequent guest at the Ibis Heathrow, this airport Hot, whyt spel is a perfectly adequate budget Hotel. It is conveniently located with easy access to the airport, If you are just staying for just one night why spend money on the more upmarket located the Ibis.

Management responseDear Valued guest,Thank you very much for your kind comments on your recent review of Ibis London Heathrow, I am delighted that our services met your expectations. I assure you of our continued commitment to providing the best value for all our services.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Martin Wootton"

30th April 2012, martinwotton, Lisbon, Portugal

Hotel is OK for my needs being close to airport.Rooms are goodBar service at the time I arrive is poor with not enough staff on to service the needs of hotel clients. Staff are very aloof and not chetty and personal.Would have something to eat at night but feel that I am putting the bar staff out and holding up other customers service.

"Very Good Budget Hotel ."

29th April 2012, hector168, London, United Kingdom

everything about this hotel ticks all the wright boxes.... the only thing i would like to see here is free WI FI

Management responseDear Valued guest,Thank you for your recent review of Ibis London Heathrow. I can assure you that your concern on the quality of internet service is being addressed. We have installed a cheaper and more affordable access for our guests at the hotel lobby and in the process of installing additional systems with a better package. Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Overnight at the airport IBIS"

25th April 2012, mikebanon, Cork, Ireland

Conveniently located and serviced frequently by bus from all terminals - great value for money. I will use the Hotel again when necessary.

Management responseDear Valued guest,Thank you for taking time to write a review, I am delighted that you enjoyed your visit to Ibis London Heathrow.I look forward to welcoming you back soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Excellent Hotel!!"

25th April 2012, DavidHutchinson70, Leicester, United Kingdom

An excellent hotel in a good location, close to Heathrow Airport, and definitely good value for money.

Management responseDear Valued guest,Thank you very much for your kind comments on your recent review of Ibis London Heathrow, it is a pleasure to know that you had an excellent stay with us and look forward to welcoming you back again soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Bad experience"

23rd April 2012, BickEck, Sheffield, United Kingdom

I booked at the IBIS hotel at Heathrow in as we were traveling from Sheffield to pick my parents up from the airport the next morning. We arrived and managed to find a parking space and booked in at reception, so far so good until we got to our room. When we walked into our room I noticed that it was not prepared according to the booking. I booked a room with double bed and single bed. Contacted reception and this was corrected within a few minutes.We planned on meeting friends of ours that live in London and as such had to leave the Hotel car park, I asked at the Reception if I would have any problems with parking when we return later that evening and they said I won't have problem. We left and came back at about 11pm to find that the car park is full, spoke to the night security and he suggested I park my vehicle on the street or in the bowling alley's car park which is situated next to the hotel. I was not happy leaving my car on the street as I specifically booked the hotel as it is advertised as having a car park. I made my way to the bowling alley and found that the car park is secured with bollards at the entrance and exit and that your vehicle will be clamped if parked overnight. I returned to the Hotel to speak to the duty manager, who was busy at the time, but made time to listen to my problem. He then called the night security over and spoke to him about this. The security then told me to go to my room, he will call me with a solution. after about 5 mins, the security called and said that he will moved his car in order for me to be able to park on the hotel premises.What I would suggest is to train the staff better. Reception staff not to say you won't have a problem, as not everybody is happy with leaving their vehicle on the street and also security to have a better knowledge of the surrounding area.We did have a great experience overall, as the Hotel staff managed to respond to our problems very positively.

"Fine for sleeping off jet lag"

19th April 2012, malCornwall, cornwall

Slow check in, rooms a bit tired but comfy, decent breakfast plenty of choice, convenient for the airport. We found the bar/restaurant menu very limited.

"very nice"

18th April 2012, Hash100, Slough, United Kingdom

Good customer serviceexcellent breakfast and the timing .excellent location seriously your expecting a 100 words review for free ????

Management responseDear Valued guest,Thank you for your very kind review. it is always a delight to recieve positive feedback. I will share your comment with my team and assure you that this will serve as an encouragement as we continue to strive to provide a superior service to all our guests. I look forward to welcoming you back again.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Home to Canada for two weeks"

17th April 2012

Well done, Ibis! I had a very comfortable stay when I arrived that evening. The bed was good, the internet was welcomed and the food was great. Top marks for everything you did. Thank you so much.

Management responseDear Valued guest,Thank you very much for your very kind comments. It is a delight to know that you enjoyed your last stay at Ibis London Heathrow. I look forward to welcoming you back again soon.Kind regards,Michael BohlerGeneral Manager
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"Good value, clean and comfortable airport hotel."

17th April 2012, shaka99, Mississauga, Ontario

Stayed one night in March 2012 after arriving at Heathrow from Canada at approx 9pm. Checking in took a long time even in the priority line and parking was difficult. However the room was clean and quiet (even though you could see planes landing from the window) and the bed comfortable.There is a lively bar which thankfully served food late and the buffet breakfast was good. Overall, great value for an overnighter.Would stay again next time we visit the UK.

Management responseDear Valued guest,Thank you very much for your comments on your recent review of Ibis London Heathrow, I am delighted that you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Solo UK traveller"

14th April 2012

The Ibis is good value and very convenient as you can take free local buses from Heathrow central bus station.

Management responseDear Valued guest,Thank you for taking time to write a review about your recent visit to Ibis London Heathrow, I am delighted that you enjoyed your stay.I look forward to welcoming you back again soon.Best regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"No flipping WiFi"

14th April 2012, the_flashing_blade_0, Boca Raton, Florida, USA

Internet connection by a cat 5 cable? What is this, 1998?Other than that, a standard Ibis hotel with a nicer lobby than usual.

Management responseDear Valued guest,I am really sorry that your last stay was not up to expectation. I can assure you that we treat all our comments with the utmost seriousness and assure you that this matter is being looked into. Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Good price, basic rooms"

11th April 2012, Houston, Texas, USA

Good location, very good price. However rooms very basic but I guess that is fine if it's a pit stop before travelling.

Management responseDear Valued guest,Thank you for taking time to write a review, I am delighted that you enjoyed your visit to Ibis London Heathrow.I look forward to welcoming you back soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Well located for Heathrow"

11th April 2012, Chris211148, Birmingham, United Kingdom

The hotel is very convenient for Heathrow. We have had a good experience staying there before on several occasions. However on this occasion, one of the staff was not overly helpful and the room was particularly small and too warm. The comfort cooling system had no effect. We would recommend to a friend but they should ensure they are not given a triple room as there is little space.

Management responseDear Valued guest,Thank you for taking time to write a review about your recent visit to Ibis London Heathrow, I am delighted that you enjoyed your stay and we have noted your comment about the air-cooling unit, which we have since addressed with our maintenance team.I look forward to welcoming you back soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Not typical of Ibis"

10th April 2012, Mafra, Portugal

Ridiculous that a hotel 600m from the runway at one of the world's busiest airports has no airconditioning, meaning you have to open a window to reach a comfortable temperature and put up with the noise.Staff couteous but under-trainedComplicated broadband service with poor third party assistance.

Management responseDear Valued guest,Thank you for your feedback on the aircooling unit in the room during your recent visit to Ibis London Heathrow, I can assure you that we treat all our comments with the utmost seriousness and assure you that this matter is being looked into and will be dealt.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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"Good value right at heathrow"

6th April 2012, London, United Kingdom

No frills ,but clean,one of the nearest hotels to the airport.east to get to with free bus from central bus station .would stay three again.

Management responseDear Valued guest,Thank you very much for your kind comments on your recent review of Ibis London Heathrow, I am delighted that you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Michael BohlerGeneral ManagerH0794-GM@accor.com
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