ibis Duesseldorf Hauptbahnhof 2 stars

Customer review rating (ALL Rating) 4.3/5 1,657 reviews

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ibis Duesseldorf Hauptbahnhof - Image 1
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Konrad-Adenauer-Platz 14, 40210 DUESSELDORF, Germany

Description

Hotel extras

  • Maximum sleeping comfort thanks to Sweet Bed by ibis beds

  • Air-conditioned rooms with courtyard views

  • Sun terrace overlooking the green courtyard

  • Non-smoking hotel

  • 24-hour reception

Our accommodation(s)

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Hotel location

ibis Duesseldorf Hauptbahnhof

Konrad-Adenauer-Platz 14
40210 DUESSELDORF
Germany

GPS:51.22042, 6.79304

Telephone
Fax +49 211 1672101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Our bar is always open for you, 24/7, serving beverages, refreshments, and hot drinks.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,657 reviews

TripAdvisor Rating  4.0/5  1,367 reviews

Well located but corridor smells quite bad

Customer review rating 3.0/5

Mohammed Solo - Confirmed reviews ALL

My room was in level two and corridor smells were bad but on the other hand the team work was very friendly

Dear Mohamed, Thank you for taking the time to tell us about your experience at the ibis Duesseldorf Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your ibis Team Düsseldorf Hauptbahnhof

Good Stay

Customer review rating 5.0/5

Harold H. Families - Confirmed reviews ALL

Excellent staff and conditions

Dear Harold, We very much appreciate your comments regarding your stay at the ibis Duesseldorf Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your ibis Team Düsseldorf Hauptbahnhof

Great location

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

My parents, who stayed here 15 yrs ago, recommended Ibis Dus Hbf for my trip that required several train trips. It was convenient to get to the station with shops and restaurants nearby. Plenty of eateries inside the station as well as Lidl supermarket just 5 min walking distance. The room was clean, basic and efficient perfect for one night stay. I would stay again.

Dear Jeong, We very much appreciate your comments regarding your stay at the ibis Duesseldorf Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your ibis Team Düsseldorf Hauptbahnhof

OK experience

Customer review rating 1.5/5

Anonymous Friends - Confirmed reviews ALL

The cleaner walked in to the room without knocking, both mornings I was there at 7am. Who is cleaning rooms at 7am?!? And not knocking first either. Check in took over an hour.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the ibis Duesseldorf Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your ibis Team Düsseldorf Hauptbahnhof

Well located

Customer review rating 2.5/5

Kavi L. Business - Confirmed reviews ALL

1. Wifi was a big issue, even after complaining. It used get disconnected after every 1 hour 2. Breakfast needs to have some variation 3. Loyalty of a customer should be given some extra service and respect

Dear Mr.l., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your ibis Team Düsseldorf Hauptbahnhof

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Other web-users rate our hotel

  • 1,084 reviews 9.4/10 Location
  • 1,077 reviews 5.9/10 Room
  • 879 reviews 8.8/10 Service
  • 24 reviews 6.4/10 WiFi
  • 516 reviews 6.3/10 Cleanliness
  • 421 reviews 8.4/10 Breakfast
  • 216 reviews 6.8/10 Value
  • 34 reviews 7.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.