Hotel - Hotel Mercure Wien Zentrum
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Mercure Hotel

Hotel Mercure Wien Zentrum

Fleischmarkt 1a 
1010  VIENNA
AUSTRIA

1,457 reviews
TripAdvisor Rating Based on 1,457 reviews
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From 149.00 EUR Non member rate
From 138.57 EUR Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Well-being (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 9  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Well-being (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30/21:00
    • Opening hours : Week-end 06:30/21:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between the stylish Standard Room or the Privilege Room with extra facilities.

  • 105 rooms
  • 100% non-smoking hotel
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Hotel Mercure Wien Zentrum

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,457 reviews

H P 2017/05/05
« Familytrip to Vienna »

Very slow internet-connection makes it nearly impossible to communicate as needed! Convenient, central situation in the center of Vienna. Polite and helpful staff, several small problems with elevator.

KAllabauer, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this review

Dear Mercure Guest! Thank you for taking the time to tell us about your experience at the Mercure Wien Zentrum. We appreciate all of your kind words, from our helpful staff to the great city center location. We are sorry that your experience with our internet connection did not meet your expectations; please allow me to express my sincerest apologies. Please note that we are already working on a solution to improve the quality of our internet! We appreciate your feedback and look forward to your future visits! Kind regards Kerstin Allabauer Front Office Assistant Manager

Hava H 2016/07/28
« very good location, average hotel »

many of the main attractions of vienna are in walking distance from the hotel. the reception team is friendly and efficient. rooms are quite small , not vacumcleaned often enough, but include all the necessery items breakfast is good

KAllabauer, Leiter Front Office at Mercure Wien Zentrum, responded to this review

Dear Mercure Guest, thank you very much for your review on tripadvisor! We are glad to hear that you could obviously enjoy our perfect location right in the old town of Vienna! Your motivating and positive words about our staff will be shared with the entire team! We do apologize that the housekeeping did not clean your room good enough! Please rest assured that we`ve already forwarded your comments to the responsible department to avoid such things in the future! We are already looking forward to welcoming you another time in beautiful Vienna! Kind regards! Katharina Moustakas Front Office Manager

cle02000 2015/10/31
« Top City Location »

We arrived early and were allocated a room immediately. This hotel provided the normal high standard of accommodation that is a feature of the Mercure brand. The staff were extremely helpful both on check in and check out. The transfer to the airport was organised very well. This hotel is ideally located close to the centre of the city and an easy walk to major museums. The train station is only about 300m walk. There are lots of good cafes, bars and restaurants within easy walking.

Florian F, Assistant Front Office Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you very much for having taken the time to share your impressions about your last visit on TripAdvisor. It was a pleasure to read that you felt comfortable and you took advantage of our perfect location directly in the heart of the city. I hope that we will have the pleasure to welcome you back to our hotel in the near future. Warm regards, Florian Ferstl & Team Assistant Front Office Manager

Agnes R 2015/10/28
« Nice property-staff not very convincing... »

At this hotel you raly get what you pay for. The Mercure standard rooms are perfect if all you need it for is a shower and a good nights sleep. It was anoying though how incompetent that staff were, however I must say they were all kind and smiley at least! I do not find it acceptable that the showergel is not replaced for the second night, and when do you notice this? Of course when you are undressed and prepared to take a shower.... the coffee and cream was also not replaced, so be aware that if you stay for 2 nights only 1 of you can have a morning coffee on the second morning.... these are very anoying things and can realy put a shadow on your hotel experience! At check out they wanted us to pay for the part of the bill that we covered with our Accor points, and so on. So as I said in the beginning hardware good, software not good!

Florian F, Assistant Front Office Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, thank you for leaving a detailed comment after your recent stay with us. I regret to read that you did not feel comfortable in our hotel: please accept our deepest apologies. Best greetings from sunny Vienna! Florian Ferstl Assistant Front Office Manager

HeinEthan 2015/10/07
« Good location, comfortable room and friendly staff »

Very good location. Close to shopping and easy walk to tourist attractions. The underground / tube is very close and very easy to use and all other attractions are within easy reach of the station. Staff is very friendly. Room is comfortable with modern facilities.

Florian F, Assistant Front Office Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you very much for having taken the time to share your impressions about your last visit on TripAdvisor. It was a pleasure to read that you felt comfortable and you took advantage of our perfect location directly in the heart of the city. I hope that we will have the pleasure to welcome you back to our hotel in the near future. Warm regards, Florian Ferstl & Team Assistant Front Office Manager

julians488 2015/09/28
« Decent hotel in great location »

We loved Vienna and this hotel was in the perfect location for exploring the city. The staff were friendly, rooms clean, comfortable and a good size. Pillows were very average though (seems to be a common trend with Mercure Hotels). Overall I'd definitely recommend and stay here again.

Florian F, Leiter Front Office at Mercure Wien Zentrum, responded to this review

Dear guest, we would like to thank you for your great feedback! It`s a pleasure to hear that you would like to stay with us again! Warm regards from Vienna Katharina Moustakas Front Office Manager

StupidRequiredScreen 2015/09/23
« High class hotel on edge of the action »

If you're staying in Vienna, want to be close to the metro, inside the ring and have comfortable rooms and great staff, stay at the Mercure Wein Zentrum. There are three Mercure Wein hotels, two are on the same street, one is just outside the ring. The Zentrum is the one we stayed at and loved. Breakfast was a bit pricey, but the choice of food was broad and the service great.

Florian F, Leiter Front Office at Mercure Wien Zentrum, responded to this review

Dear guest, it`s a pleasure to read your feedback regarding your stay with us! We would like to thank you for your great and motivating words! We will share your comments with our entire team! Warm regards from Vienna Katharina Moustakas Front Office Manager

luizguimaraes2015 2015/09/21
« Pleasan Stay. »

Almost everything was OK, except for the Air Conditioning that did not work well, and the sink and mirror area of the bathroom, which is very narrow, making somehow difficult one to shave. Excelletn breakfast!

Florian F, Front Office Manager at Mercure Wien Zentrum, responded to this review

Dear Guest, Thank you very much for having taken the time to share your impressions about your last visit on TripAdvisor. Especially we would like to thank you for your constructive criticism regarding the air condition and the bathroom! Please rest assured ,that we already forwarded your comments to the responsible departments! It was a pleasure to read that you felt comfortable and you took advantage of our perfect location directly in the heart of the city. I hope that we will have the pleasure to welcome you back to our hotel in the near future. Warm regards, Katharina Moustakas Front Office Manager

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