Mercure Hotel Duisburg City

Customer review rating (ALL Rating) 4.2/5 1,020 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 162 completely renovated rooms and bathrooms with adjustable air conditioning.

  • Free WIFI in all rooms and public areas.

  • Regionally inspired cuisine with changing, seasonal dishes.

  • Our completely renovated conference and event facilities can accommodate up to 190 guests.

  • Conveniently located & connected to major highways & main train station.

Our accommodation(s)

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Hotel location

Mercure Hotel Duisburg City

Landfermann Strasse 20
47051 DUISBURG
Germany

GPS:51.433406, 6.773823

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

MARINA CLUB

In the modern restaurant "Marina Club" you can enjoy international and regional specialties. We serve Monday to Saturday between 18.30 and 21.30. Due to the current situation, the menu has been reduced

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,020 reviews

TripAdvisor Rating  3.5/5  906 reviews

Customer review rating 5.0/5

Vjj G. Business - Confirmed reviews ALL

No-nonsense hotel, all works and is clean and efficient. Good bed, good bathroom, nice shower, clean. Friendly staff, good restaurant, good parking. I was on business and will go back there. Properly cooked, old-fashioned quality. One could spend a long time there. Business hotel so no hocus pocus

No level to detail for room and cleanliness hygiene

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

- was put into a smoking room without having been consulted at check-in - bathroom waste from the previous guest was still in the bin - cut toe nails were on the bathroom floor

Perfect location for our stay

Customer review rating 5.0/5

Anthony Families - Confirmed reviews ALL

used to sleep and shower. All good.

Dear Anthony K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

Good location in city but with some disadvantages

Customer review rating 2.5/5

Thomas Families - Confirmed reviews ALL

Well located hotel, indoor parking very near reception. The rooms are very clean, compliments to cleaning staff. Huge gym next to hotel available for hotel guests. But major disadvantages: 1. Only one small elevator for 7 floors so long waiting 2. Breakfast somewhat limited choice and they do not refill after 8.45. Be early because otherwise there is nothing left. 3. Swimming pool was out of order the entire week. Staff said every day that it would open the next day but never happened. 4. Restaurant was closed the entire week 5. I was charged wrong (higher) price than my booking. They did correct after I showed proof but this should just be correct. 6. Staff is not direct/clear in communication. They will say yes to every request but not do it after all or it takes very long. E.g. refill of breakfast. For the closed swimming pool they offered me free parking which was nice. But all in all low level Mercure branche, not worth 4 stars, more 2 stars, we have experienced much better.

Dear Thomas G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duisburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ursula Pätzold-Coco Manager

Nice location with a reasonable price

Customer review rating 4.0/5

Ilhan M. Families - Confirmed reviews ALL

It's a reasonable hotel if you don’t look for too much luxury. For us, we only needed to sleep in a clean place, and location was important. This hotel exactly gives this to you. On the other hand, I would like their breakfast to offer more things like croissants, peanut butter, etc. Also, they should have an agreement with the parking garage under the hotel for a better price for the hotel guests.

Dear ilhan M., We very much appreciate your comments regarding your stay at the Mercure Hotel Duisburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ursula Pätzold-Coco Manager

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Other web-users rate our hotel

  • 574 reviews 9/10 Location
  • 963 reviews 6.7/10 Room
  • 727 reviews 8.1/10 Service
  • 14 reviews 7.4/10 WiFi
  • 579 reviews 7.3/10 Breakfast
  • 442 reviews 5.7/10 Comfort
  • 418 reviews 6.3/10 Cleanliness
  • 238 reviews 5/10 Food

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