Hotel - Novotel London West
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Novotel Hotel

Novotel London West Hotel

1 Shortlands  Hammersmith International Ctre  Hammersmith 
W6 8DR  LONDON
UNITED KINGDOM

3,392 reviews
TripAdvisor Rating Based on 3,392 reviews
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Select your dates 79.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel London West

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 3,392 reviews

Hilda C 2017/02/19
« Family trip »

We ( 2 adults 2 young children ) stayed in superior room with a queen bed and a sofa bed. Room is clean and tidy though it is quite small, bathroom is clean, however towels had black mark on, so we used our own towel instead. Good breakfast.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Hilda C, We appreciate that you took your time to review your recent stay at Novotel London West. It was a pleasure to have you as our guest. I am sorry that we could not fully meet your expectations; please rest assured that we would have been happy replacing the towels, made we aware about the inconvenience. Thank you again for your honest comment, we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Caria Guest Relations Officer

322nevillee 2017/02/02
« 3 Day Stay »

See below. Functional hotel for Business travelers for short stay but not for vacation. Shower leaked onto the floor every time it was used. The seal was missing. Standard of bathroom finishing was poor and the sink emptied very slowly. No working air vent in bathroom to dispose of damp air. No stocked mini bar. Hotel corridors scuffed and seemed very tired. Odd layout for arrival and check in and car parking was too expensive to consider keeping rental car.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear 322nevillee, Thank you very much for taking the time and effort to write this comment about your recent stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Relations Officer

infoJ442IT 2017/01/04
« Third time here Novotel London West »

Fantastic stay again. All staff that e came intocontact were all very attentive and extremely helpful. Imke on the Guest Relations desk was so helpful in so many ways and went far above and beyond what I would have expected. All waiting staff, all housekeeping staff and all bar staff all very professional, helpful and very pleasant. Looking forward to our next stay already......

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear infoJ442IT, Thank you very much for this amazing comment! We are happy to read that you enjoy your stay with us every time. Please be assured that you review will be transmitted to the teams and especially to Imke who will be really pleased to know that she helped you beyond you expectations. It was a real pleasure to have you as our guest and we are looking forward to welcome you back again. Kind regards, Marjorie Morello Guest Relations Officer

micky605 2017/01/01
« Excellent hotel »

Good location and easy to reach by public transport exp. by underground from Heathrow airport. Varied breakfast. Friendly and helpful staff. Good restaurants and bar. Rooms are quite spacious and clean.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear micky605, Thank you very much for this fantastic review ! We are really happy to read that you enjoyed your stay among us and that you liked the hotel but also its location and the staff. It was a pleasure to have you as our guest and we are hoping to have the chance to welcome you back again soon. Kind regards, Marjorie Morello Guest Relations Officer

Shenny123 2016/12/19
« Basic hotel in convenient location »

Room was decent sized and appeared clean however the room and corridors had a weird smell throughout our stay. The room is a little dated and in need of an upgrade. Very loud construction noise which woke us up every morning around 7am. The hotel is walking distance from Hammersmith station. Staff was friendly and helpful.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Shenny123, Thank you to find the time to leave a comment about your stay at Novotel London West. It was a pleasure to have you as our guest and we appreciate your honest comment. I am happy to hear that you appreciated our staff attitude and you enjoyed the room. However, I am sorry that the Hotel did not meet your expectations; please allow me to express my sincerest apologies and be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you give us the opportunity to better serve you in the near future. Best regards Nicole Caria Guest Relations Officer

Dave S 2016/11/26
« No where near usual standard »

Stayed one night on our way back from back from a fortnight in US having also stayed there on our way out on 4th November. We also stay there quite often as it is very close to family who live nearby and normally it is very good as you would expect of a big group hotel. On our way out we were upgraded to a bigger room as I am a member of their rewards scheme which was very nice. However on the way back we were given a small room on the 3rd floor which was disability access so walk in shower etc but still a small room. Once settled in we found the toilet was slow to fill after 1st flush wouldn't flush even after 30 mins, rang reception no answer so went down they said someone from maintenance would attend. Whilst waiting we also discovered the air con would not heat the room only blowing cold air. Maintenance man arrived 30 mins later and said there had been an issue with water pressure but should be fine now which it was but surely we should not have been checked into the room if the facilities were not working. I also asked if were operating the air con correctly he said yes and checked in the unit and said to leave it 20 minutes before restarting as there was no hot supply to the pipes. We went for dinner 80 minutes later we returned tried the air con again still cold so as it was late and we were tired we tucked ourselves in for a cool night. We also had to ask 3 times for more pillows All in all a normally good hotel was well below it's usual standards very disappointing end to a great birthday trip.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Dave S, Thank you for taking the time and effort to review your recent stay with us. We are really sorry to read that you stay did not went as you expected and for that we would like to present you our sincerest apologies. Please be assured that the inconvenience that you experienced during that stay does not represent the level of standards that we are applying here at Novotel London West. We will take all the necessary measures to address the problems and make sure that it does not happen again in the future. Once again allow me to apologise and please be assured that you were not checked-in in a room where the facilities were not working. It was a pleasure to have you as our guest those 2 times and we are hoping to have the chance to welcome you again. Sincerely, Marjorie Morello Guest Relations Officer

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