Hotel - Novotel London West
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Novotel Hotel

Novotel London West Hotel

1 Shortlands  Hammersmith International Ctre  Hammersmith 
W6 8DR  LONDON
UNITED KINGDOM

3,457 reviews
TripAdvisor Rating Based on 3,457 reviews
Best price guarantee
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From 112.50 GBP Member's rate Members’ Rate, join while you book
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Select your dates 125.00 GBP
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours
  • Snack & beverage machine

Business services

  • 33 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 630 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 143 family rooms
  • 22 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Manual temperature control
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel London West

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 3,457 reviews

mariamagdalenr 2017/03/16
« Weekend Break »

We stayed at Novotel London West on the 11-13 of March 2017.The experience was fantastic, all the staffs are very helpful and friendly especially the girl from the reception who helped us to find our camera cover.The breakfast was excellent and lot of choices from cold to hot food.Breakfast team members were very helpful and the room was lovely and very clean.We will definitely come and stay here again.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear mariamagdalenr, Thank you very for this very nice review. We are really happy to know that you enjoyed your stay with us and that you were satisfied not only by the breakfast and also by the staff that helped you during your stay. Please be assured that it was an absolute pleasure to have you as our guest and that we are looking forward to see you again soon. Kind regards, Marjorie Morello Guest Relations Officer

kerry452 2017/03/08
« Better then Hilton »

Stayed here in March 2017 for convention at Olympia because of this there was loads of people checking here, didnt get a room until around 3:30pm. Staff were very apologetic and once rooms were available checkin line was very quick. Room 3068: Very clean and tidy, the furniture all looked new and well presented, overlooked motorway but 100% no noise from there or neighbours. Everything worked, dont know if you were supposed to get bottled water but i didnt have any in my room. Free shampoo, body wash and soap in bathroom, 2 bath sheets, 2 hand towels, free tea, nescafe both decaf & normal, caramoile tea, mini fridge with nothing in it. Bug bare: bath glass panel is way too long if you just want to wash hair over bath with shower head, cant reach control panel easily. Had breakfast in room, absolutely lovely except eggs looked remarkably like sick however my friends photos from the breakfast room showed theirs fluffy as it should be whilst mine was very watery some lumps and paste. Guess this is due to time from kitchen to mine, oh also you can choose half hour slots mine came exactly on time. You need to pay when it comes to your door. For Olympia: walking is 10-15mins walking or 3min bus ride they are every 4mins outside hotel. Hammersmith stations, high street, shopping centre next door. Room 3068.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear kerry452, Thank you very much for taking the time and effort to review your recent stay with us at Novotel London West. It is a great pleasure to read that you had a nice stay with us and that you were satisfied with your room but also with the behaviour of the staff. However, we are really sorry to read that you encountered some issues with the shower and with the breakfast. Please allow us to express our sincerest apologies for the inconvenience that you had to face. Rest assured that we take your comment really seriously and that it will be communicated to the concerned departments in order to find the most suitable solution and to prevent any future occurrence. It was a pleasure to have you as our guest and we are looking forward to welcoming you back. Sincerely, Marjorie Morello Guest Relations Officer

Hilda C 2017/02/19
« Family trip »

We ( 2 adults 2 young children ) stayed in superior room with a queen bed and a sofa bed. Room is clean and tidy though it is quite small, bathroom is clean, however towels had black mark on, so we used our own towel instead. Good breakfast.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear Hilda C, We appreciate that you took your time to review your recent stay at Novotel London West. It was a pleasure to have you as our guest. I am sorry that we could not fully meet your expectations; please rest assured that we would have been happy replacing the towels, made we aware about the inconvenience. Thank you again for your honest comment, we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Caria Guest Relations Officer

322nevillee 2017/02/02
« 3 Day Stay »

See below. Functional hotel for Business travelers for short stay but not for vacation. Shower leaked onto the floor every time it was used. The seal was missing. Standard of bathroom finishing was poor and the sink emptied very slowly. No working air vent in bathroom to dispose of damp air. No stocked mini bar. Hotel corridors scuffed and seemed very tired. Odd layout for arrival and check in and car parking was too expensive to consider keeping rental car.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear 322nevillee, Thank you very much for taking the time and effort to write this comment about your recent stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marjorie Morello Guest Relations Officer

infoJ442IT 2017/01/04
« Third time here Novotel London West »

Fantastic stay again. All staff that e came intocontact were all very attentive and extremely helpful. Imke on the Guest Relations desk was so helpful in so many ways and went far above and beyond what I would have expected. All waiting staff, all housekeeping staff and all bar staff all very professional, helpful and very pleasant. Looking forward to our next stay already......

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear infoJ442IT, Thank you very much for this amazing comment! We are happy to read that you enjoy your stay with us every time. Please be assured that you review will be transmitted to the teams and especially to Imke who will be really pleased to know that she helped you beyond you expectations. It was a real pleasure to have you as our guest and we are looking forward to welcome you back again. Kind regards, Marjorie Morello Guest Relations Officer

micky605 2017/01/01
« Excellent hotel »

Good location and easy to reach by public transport exp. by underground from Heathrow airport. Varied breakfast. Friendly and helpful staff. Good restaurants and bar. Rooms are quite spacious and clean.

NovotelLondonWest, Guest Relations Officer at Novotel London West, responded to this review

Dear micky605, Thank you very much for this fantastic review ! We are really happy to read that you enjoyed your stay among us and that you liked the hotel but also its location and the staff. It was a pleasure to have you as our guest and we are hoping to have the chance to welcome you back again soon. Kind regards, Marjorie Morello Guest Relations Officer

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