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Grand Mercure Sao Paulo Ibirapuera

Upscale hotel for business and leisure

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Hotel - Grand Mercure Sao Paulo Ibirapuera
See : the photos  | the videos in association withTVTrip

Practical information

    • Wi-Fi at the hotel - Paying
    • High-speed internet - Paying
    • Private indoor parking - Paying
    • Wheelchair access
    • Reduced mobility rooms: 2
    • Pet allowed - Paying
    • 100% non-smoking hotel
    • Outdoor unheated pool
    • Outdoor tennis court - Paying
    • Sauna
    • Fitness centre
    • Massage - Paying
  • Number of rooms: 215
  • Hotel location: In the centre of town
  • Main point of interest: PQ DO IBIRAPUERA (2.50 km)

Grand Mercure Sao Paulo Ibirapuera - hotel reviews in São Paulo

Hotel code: 0578

Accorhotels.com customer reviews in partnership with TripAdvisor


Grand Mercure Sao Paulo Ibirapuera: 5.0 out of 5 stars "Exceptional"

18th April 2012, mipz0r, Porto Alegre, Brazil

It seems that they are trying to "lower" the standards of the hotel through a chain policy, but still the hotel is magnificent. I am not familiar with the other "boutique" hotels in Sao Paulo, that might exibit the luxury you would not dare to expect from a chain hotel. But this one specifically was beyond m expectations and all the hotel crew made me feel very comfortable, being solicit and cheerful when I called on the phone asking for anything.

View management response »

Management responseDear Guest,Thank you for your comments and review. We do appreciate your nice observations and we hope to host you again in your next visit to São Paulo. We look forward to having you back again to enjoy our hotel.Do remember that we value your feedback. Thank you very much indeed!Cordially,Alejandro Geis
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Grand Mercure Sao Paulo Ibirapuera: 3.0 out of 5 stars "Mixed Emotions"

7th February 2012, Shanghai

We had mixed emotions with regard to our stay. Half of the staff "WOWED" us with their service while half of the staff were "VERY RUDE". Being an Accor Platinum member in Accor's finest brand, we cannot help but be very disappointed and dismayed by the latter.

View management response »

Management responseDear Sr.,Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we are sorry for the bahavior of some employees of our staff. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider us again in the future.I sincerely hope that you will be able to experience our new upgrades in the future.
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Grand Mercure Sao Paulo Ibirapuera: 4.0 out of 5 stars "Very nice hotel with exceptional service"

23rd January 2012, Rochester, New York, USA

Pluses are exceptional service, spacious rooms and for Accor Loyalty they even have a two way taxi ride reimbursed for each day for travel withing 5k. Recommended good local restaraunts. While they have an exceptionally nice restaraunt for lunch it is a bit pricy and the snacks at the bar are not quite enough. Would do better to have a bistro type lunch place for meetings at the hotel and put more emphasis on the elegant evening meal. (in fact it seems like the lunch place was fancier than the dinner). Overall a nice choice and fairly close to the park.

View management response »

Management responseDear Sr.At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We thank you for your comments concerning the "aspect of our price in F&B". We are constantly improving our guest's services, especially when we receive comments that make us the opportunity to act in this way.
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Grand Mercure Sao Paulo Ibirapuera: 5.0 out of 5 stars "weeekend getaway"

6th July 2011, sao paulo

Excellent service, outstanding staff and perfect for a scape from home

1. Lowest prices found over the following seven days.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.

Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.