Sofitel Strasbourg Grande Ile 5 stars

Customer review rating (ALL Rating) 4.5/5 2,308 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Our temporary ice rink at the Christmas market

  • Chef Mathieu Klein's Alsatian-inspired restaurant

  • The terrace and the retro-chic of the Link Bar

  • Private car park with valet service and charging stations

  • Our hybrid seminar areas and your events in our vineyard

Our accommodation(s)

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Hotel location

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000 STRASBOURG
France

GPS:48.585184, 7.746356

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Terroir & Co

Gastronomes will appreciate the cuisine created by Chef Mathieu Klein at Terroir & Co. This elegant bistro highlights products from the Alsatian terroir and provides a nuanced take on local specialties.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,308 reviews

TripAdvisor Rating  4.5/5  2,095 reviews

Certificate of excellence 2023

Old rooms

Customer review rating 3.0/5

Alex T. Families - Confirmed reviews ALL

Looks like not 5 star hotel((

Great location, comfortable rooms and helpful service

Customer review rating 4.5/5

Iiro S. Business - Confirmed reviews ALL

Staff at the hotel were very friendly and helped me with all the questions I had. Rooms were very clean. The only reason I'm not giving 10 is because unfortunately the restaurant wasn't open during my stay (except for breakfast).

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rebeca, Guest Relations

Well located - convenient parking - comfortable room

Customer review rating 3.5/5

Mike M. Couples - Confirmed reviews ALL

The Sofitel is located in the central area of the City of Strasbourg and its postion provides easy walking access to all the shopping, eating and tourist areas of the city. We received a rather ordinary welcome when checking in except for the concierge who was very friendly and helpful. We were very disappointed to hear that the restaurant would be closed during our 6 day stay and thought it would have been more appropriate for this information to be given in advance of our arrival either by the hotel or Accor - especially as I am a silver member. It rather spoilt our stay not being able to have dinner on our return from sight seeing especially on Sundays and Mondays where most of the good restaurants in the city are closed. We were also disappointed that it took three reports to reception to get a matter fixed in our room despite being assured that it was taken care of. The staff in the breakfast room were very attentive and provided excellent welcome and customer service each morning. The concierge continued to look after us throughout our staff.

The hotels is in a disgraceful state of disrepair.

Customer review rating 1.0/5

Gary C. Couples - Confirmed reviews ALL

The suite was an absolute disgrace. Antiquated and dirty. The gym was also filthy dirty. The hotel Is in urgent need of refurbishment. The only positive was the staff who were excellent and fully understanding of the state of the hotel.

Dear Mr. C., Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely apologize for the disappointment and inconvenience you experienced due to the condition of your suite and the gym facilities. We appreciate your acknowledgment of our staff's excellence and understanding during your stay. Mathieu and I are delighted to hear that our efforts contributed to your satisfaction. Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Warm regards, Camille Renaud Executive Assistant, Quality & Guest Experience Manager ca…

Perfect Stay

Customer review rating 5.0/5

Tip T. M. Friends - Confirmed reviews ALL

It was a wonderful stay - the Concierge, namely Matthieu, but also his colleagues and foremost the Guest Services Ladies, providing the perfect welcome. Thank you so very much!

Dear Till Immanuel P., We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Victor

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Other web-users rate our hotel

  • 648 reviews 9.4/10 Location
  • 925 reviews 5.2/10 Room
  • 1,299 reviews 9.2/10 Service
  • 7 reviews 9/10 WiFi
  • 429 reviews 5.1/10 Comfort
  • 395 reviews 5.2/10 Vibe
  • 375 reviews 8.8/10 Breakfast
  • 206 reviews 5.6/10 Amenities

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