Hotel - Novotel Cairns Oasis Resort
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Novotel Hotel

Novotel Cairns Oasis Resort Hotel

122 Lake Street 
4870  CAIRNS
AUSTRALIA

2,129 reviews
TripAdvisor Rating Based on 2,129 reviews
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Select your dates 152.00 AUD
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suites and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.

  • 314 rooms
  • 152 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Cairns Oasis Resort

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 2,129 reviews

Mr_Mitch13 2017/01/28
« Fantastic Stay »

We stayed at the Novotel in Cairns for one night and it was simply amazing. Our flight was delayed but the front desk was open and helped us with all of our questions. Will likely stay with them again in the future and for a longer period of time!

GMNovotelCairns, Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Mr_Mitch13 Thank you for you kind feedback and I'm glad to hear our helpful front desk team were able to look after you both. Hopefully next time you come back it is for longer so you can relax and enjoy all the facilities of the resort. Kind regards Michael James Rooms Division Manager

julesmal 2017/01/13
« comfortable stay »

We had a lovely time at the Novatel cairns. the staff were very friendly and helpful. The room was good and even though the weather was wet and humid, we were cool and comfortable.The restaurant meals were very tasty and filling.

72ross 2016/11/30
« Fabulous one day not the next! »

Our check in and arrival was superb. We had excellent service from Marissa and Monique. We had a fabulous swim in the pool and the bar service was great. Could not fault the first day as the customer service was exceptional. The next morning was a different matter. We waited over ten minutes to be seated for breakfast and in the end I had to find a staff member to try to seat us. The buffet was cold and the juice was empty. We went up to rooms to change for a swim , came down to get towels from reception and was told bluntly that we could have the towels but couldn't swim. When questioned- she said there was glass in the pool. Understandable to close but the abrupt answer was terrible. I did not catch her name but she had blonde long hair. We decided to check out and collect some free drink vouchers we had. I asked where I could claim them- she said at the bar and pointed to where to go. I went around and waited another fifteen minutes before going back to reception. Marissa was there and said that the bar didn't open until 12! This all happened at 10 am. Really poor service by the one person could have ruined our stay. Thank goodness for Marissa and monique.

Grahame W 2016/10/24
« Business Trip »

Although there was some confusion with my booking , the clerk sorted it out. The room was on the ground floor and was showing a little bit of wear and tear. Easy to access the city centre and will be very convenient to the new Aquarium when constructed. Breakfast was adequate however the birds will help themselves if you leave your table unattended.

GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Grahame W, Thank you for your review and yes with the Aquarium opening next door to us it will be a great attraction for Cairns. As we are a open resort we do have wildlife that does inhabit our grounds including birds and we are working on measures to steer them away from our open balconies and terrace of the restaurant. I am gald that we were able to sort out your booking to your satisfaction and we look forward to welcoming you back when you next vist Cairns. Kind Regards, Peter

Peter A 2016/10/06
« GREAT HOTEL FOR FAMLIES »

Novotel is a great hotel for a family stay. The hotel has lagoon style pool with easy & safe access for children across a sandy beach. The location is excellent only a 5 minute walk to the Cairns Esplanade, shopping & restaurants. The hotel has a very good restaurant with a buffet breakfast and fine dining for dinner a reasonable price.

GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear Peter A, Thank you for your review and I am glad that you found our service, facilities and location ideal for your stay. We look forward to welcoming you back when you next visit Cairns. Kind Regards, Peter

christene887 2016/08/29
« Nice warm holiday »

Great welcome,nice room .clean very good restaurant staff and all meals nice.good info desk .good size meal so and plenty of selection atbreKfast.Hotel close to main shopping area so a nice casual walk

GMNovotelCairns, General Manager at Novotel Cairns Oasis Resort, responded to this review

Dear christene887, I am pleased that you found the hotels location facilities and team all met your needs, We look forwardto welcoming you back when you next visit Cairns. Kind REgards, Peter

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