Novotel Cairns Oasis Resort hotel
122 Lake Street
122 Lake Street
We look forward to welcoming you to Novotel Cairns Oasis Resort!Mr Peter Richardson, Hotel Manager
Relax in tropical 4-star comfort at Novotel Cairns Oasis Resort hotel, five minutes' walk from the esplanade. Your airy modern room's balcony overlooking the lagoon pool or the lush gardens is the perfect private space to unwind. With the swim-up Aqua Bar and the pool's white sand beach, both kids and adults have fun at Novotel.
Located in sunny Cairns, Novotel Cairns Oasis Resort is an excellent option for both business and leisure travellers. Guests staying at this impressive Cairns resort are within easy reach of many of Cairns' top attractions, including the Esplanade, the Re ef Casino and a wide variety of restaurants, bars and shops. Guests can relax by the pool, wander the lush tropical gardens, or head out to discover Cairns. Numerous tours go out to the Great Barrier Reef, the Daintree Rainforest and the hinterland.
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : -16.918613, 145.772766
Offering bright, spacious accommodation, guest rooms at Novotel Cairns Oasis Resort offer guests a place to relax, unwind and recharge. Guests searching for Cairns hotels can find a range of accommodation options at this spectacular hotel, including suites and guest rooms. Each option has its own private balcony or terrace, with views overlooking the lagoon pool, the hotel's tropical gardens or Cairns city. Rooms also feature air conditioning, a work desk, a safe, a minibar, and a TV with cable channels.
A spacious room with one king bed or two doubles, plus all the usual facilities and a balcony. Up to 2 adults and 2 children.
Large and well designed, the Suite includes a separate lounge and bathroom. It offers unbeatable facilities including a balcony and a spa. Up to 2 adults and 2 children.
A modern, spacious room with one king bed or two doubles, plus modern decor, ergonomic comfort, high-end facilities and a balcony overlooking the pool. Up to 2 adults and 2 children.
Mizuna Restaurant offers hotel guests and city clientele a refreshingly different perspective on modern À la carte dining. Mizuna Restaurant at Novotel Cairns Oasis Resort is the ideal choice for breakfast and dinner
Aqua Bar is the swim-up pool bar offering light snacks and cocktails and is open daily (weather permitting).
Novo Bar is located off the lobby and extends out onto the Terrace overlooking the lagoon and gardens. While enjoying a light snack for lunch or just a cool drink, this is the perfect place to relax and soak up the atmosphere.
Reviews collected from customers who booked on AccorHotels.com
Our check in and arrival was superb. We had excellent service from Marissa and Monique. We had a fabulous swim in the pool and the bar service was great. Could not fault the first day as the customer service was exceptional. The next morning was a different matter. We waited over ten minutes to be seated for breakfast and in the end I had to find a staff member to try to seat us. The buffet was cold and the juice was empty. We went up to rooms to change for a swim , came down to get towels from reception and was told bluntly that we could have the towels but couldn't swim. When questioned- she said there was glass in the pool. Understandable to close but the abrupt answer was terrible. I did not catch her name but she had blonde long hair. We decided to check out and collect some free drink vouchers we had. I asked where I could claim them- she said at the bar and pointed to where to go. I went around and waited another fifteen minutes before going back to reception. Marissa was there and said that the bar didn't open until 12! This all happened at 10 am. Really poor service by the one person could have ruined our stay. Thank goodness for Marissa and monique.
Although there was some confusion with my booking , the clerk sorted it out. The room was on the ground floor and was showing a little bit of wear and tear. Easy to access the city centre and will be very convenient to the new Aquarium when constructed. Breakfast was adequate however the birds will help themselves if you leave your table unattended.
Dear Grahame W, Thank you for your review and yes with the Aquarium opening next door to us it will be a great attraction for Cairns. As we are a open resort we do have wildlife that does inhabit our grounds including birds and we are working on measures to steer them away from our open balconies and terrace of the restaurant. I am gald that we were able to sort out your booking to your satisfaction and we look forward to welcoming you back when you next vist Cairns. Kind Regards, Peter
Novotel is a great hotel for a family stay. The hotel has lagoon style pool with easy & safe access for children across a sandy beach. The location is excellent only a 5 minute walk to the Cairns Esplanade, shopping & restaurants. The hotel has a very good restaurant with a buffet breakfast and fine dining for dinner a reasonable price.
Dear Peter A, Thank you for your review and I am glad that you found our service, facilities and location ideal for your stay. We look forward to welcoming you back when you next visit Cairns. Kind Regards, Peter
Great welcome,nice room .clean very good restaurant staff and all meals nice.good info desk .good size meal so and plenty of selection atbreKfast.Hotel close to main shopping area so a nice casual walk
Novotel Oasis resort is the worst hotel I have ever stayed as an Accor member. The corridor was full of left overs from residents eating in their apartments, plates everywhere and not taken care of by staff. The tour booking staff was rude and not helpful at all. Breakfast was horrible, bacon over cooked like left overs and re-heated and served the next day. We were excited to go to Cairns which is a very nice place and will go again, but our experience with Novotel Oasis Resort has been very disappointing. Our next stay in Cairns will definitely not at this hotel again.
Dear Francois1510, Thank you for your review and I do apologise that we did not meet your expectations and I will be discussing with the team how we can better engage with our guests. I am also reviewing how we can better serve our guests for breakfast while ensuring that our quality meets our guests needs and expectations. Again thank you for your feedback as this now gives us the opportunity to improve our service and facilities for our guests. Kind Regards, Peter
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