Hotel addressAvenue Abdoulaye Fadiga
How to reach the hotelGPS :N 14° 40' 7.78'' W 17° 25' 36.38''
Contact the hotel
- Tel. (+221)33/8496161
- Fax. (+221)33/8238929
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Novotel Dakar - hotel reviews in Dakar
Hotel code: 0529
Accorhotels.com customer reviews in partnership with TripAdvisor
"Basic at best"
5th August 2013, gilbarco, London, United Kingdom
This hotel is very basic and does not reflect the marketing. Customer service in my view was poor, also small things like no extra towels at pool area, no mini bar despite having mini bar menu. and inability to connect to wi-fi.Close to beach which appears to be a no go area?
"Pathetic Service, old rooms, no staff training"
2nd July 2013, AJain_Netherlands, Dakar, Senegal
The rooms have cockroaches, half of the electric plugs do not work, customer service is bad due to lack of training across reception, restaurant, and house keeping. Towels all worn out, Coffee is missing, no option to give laundry or get emergency services, internet extremely slow. This is for 175 euros+ breakfast separately. The breakfast quality and choice for African Accor Pullman standards are bad. The hotel prices are changed on a daily basis.
7th March 2013, JYanez5, Bogota, Colombia
The hotel is very good. I would suggest that the hotel should make special arrangements with cars that are in GOOD condition, because all the taxis (cars) serving the hotel were in very, very bad conditions. It is unacceptable for me, that a Novotel, is offering such a poor service in relation to the cars that work with them.
4th January 2013, rosy_narrainen, Curepipe
The person at the reception provided excellent service and was flexible enough to accomodate my arrival and departure times.I had chosen to pay for a taxi as the shuttle service times were not convenient for me. However, as I was checking out at 9pm, the shuttle driver was also going to the airport to pick up a guest. The driver saw me and stopped and asked if I needed a lift. I was pleasantly surprised.All in all, the service was excellent and I will come back any time to this hotel.Rosy Pillay Narrainen
"Stay at Novotel"
25th December 2012, Gunjan82, Ahmedabad, India
Novotel Dakar is definitely a good option to stay in Dakar. I, myself being a vegetarian, would like to see more options in vegetarian food. Rest all experience was good. The staff is very co-operative and helpful.Regards,Gunjan Sekhani
"Better than sleeping at Senghor Airport!"
27th February 2012, Johannesburg, South Africa
I only a spent a few hours in this hotel (essentially a 6 1/2-hr overnight layover betw flights) and though I obviously didn't see much except for the front desk and the inside of my room, I still felt that it was money well-spent.The front desk clerk, while friendly and courteous, had the presence of mind to cut the customary social interaction, and just get me my room key as quickly as possible. That alone was worth booking this place- I've staid in hotels costing twice as much and ended up having to walk away on "chatty kathy" who just wasn't getting it.My room was clean, functional and what I expected for the rate paid. The non-adjoining and separate toilet closet and 2-pc bathroom seemed a little strange, and the "double" bed was the 'ol European trick of sticking 2 singles together. If that's all I could dig up, I think we're doing well. The free hotel shuttle to/from Senghor Airport (a place about which I could certainly write a whole separate review!) was a Godsend. Be sure to call or e-mail ahead and give them your flight info, in case you come late like I did. The front desk staff all speak ok English despite Senegal being a francophone country.. The airport "agent"- careful he works for several hotels in the area- will be just betond the steel grills that you must pass around after Customs have gotten their jollies X-Ray'ing your luggage for the Nth time. Ignore the money changers waving at you through the steel bars (quite the ambiance I assure you) and report to the "ami" with the clip board. There may be a few awkward moments as you are led to the van in the parking lot, stay alert and do as you're told. The ride to the hotel is about 15 mins. Our driver was somewhat of a leadfoot but at 12 midnight I wasn't arguing. If you are just overnighting as I was, be sure to schedule your ride back to Senghor AS SOON AS you are at the hotel, they have a weird booking system and space is limited. You may not have much choice in what time you get but, if you do, remember the shuttle may well stop at another sister hotel before finally heading to airport. Trust me- leaving 2 hrs before your flight time will NOT be too early.Based on what I saw on Internet travel sites, one could likely pay less and stay closer, but I'm glad that, on this night and in this place, I chose not to gamble.
"Two Weeks in Dakar"
29th June 2011, Columbus
The hotel was excellent. Very friendly and helpful staff. Emjoyed dining at the restaurant. Shuttle to and from the airport a major bonus, especially when dealing with the Dakar airport. I would stay in this hotel during all my future visits to Senegal. Rooms well maintained, pool area relaxing, location perfect, assistance always available. Wonderful stay. Merci bien Novotel Dakar!!!
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.