Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.9/5 856 reviews

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Novotel Rotterdam-Schiedam - Image 1
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Hargalaan 2, 3118 JA Schiedam, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA Schiedam
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES & BITES

The restaurant is stylish with a relaxed atmosphere. It's a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  856 reviews

TripAdvisor Rating  4.0/5  621 reviews

Customer review rating 3.0/5

Viviane Business - Confirmed reviews ALL

The stay was good but the confirmation of the booking was quite difficult to receive. I had to call 3 times before receiving it per e-mail.

Not worth the Novotel brandname

Customer review rating 3.0/5

Marcel Couples - Confirmed reviews ALL

Outdated and worn out hotel, urgently needs some TLC.

Dear Marcel, Thank you for taking the time to review your stay. We are pleased to learn that our efforts in maintaining cleanliness and our commitment to sustainability are recognized and appreciated. However, we regret to hear that the condition of the room did not meet your expectations. We take pride in our accommodation and although we have recently renovated our hotel, we are continually seeking opportunities for improvement. Additionally, we are disheartened to learn that your interaction with our reception team was not as warm as we aim for. Our staff is trained to provide a welcoming and attentive service, and it is concerning to us that we may have fallen short during your visit. On a brighter note, we are glad that you are a valued member of our ALL – Accor Live Limitless loyalty programme, and we are encouraged by your willingness to recommend us, as reflected in your score. It is feedback like yours that helps us to enhance our guest experiences. Rest assured, we are dedicated to ensuring our guests feel valued and supported throughout their stay. We are looking forward to welcoming you again. All the best! Dorien Guest Relations Manager

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

We have been here before. This time we found it very noisy as the hotel had sold out. The room was fine, but the noise from the hallway was loud. Also the lobby had the same problem. Staff was very friendly and helpful!

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are pleased to hear that our staff's friendliness and helpfulness stood out during your stay. It is always our highest priority to provide a welcoming and attentive service to all our guests. We regret to hear that your experience was marred by the noise levels and we truly apologize for any inconvenience caused. Please be assured that we strive to maintain a tranquil atmosphere and will look into addressing this more effectively. Additionally, we understand your concerns regarding the pricing during a high-demand period due to a local event. While our rates can fluctuate based on external factors, we aim to deliver value through our services and amenities. Regarding the safe in your room, we are glad to know that our staff was able to efficiently assist you with the issue. We hope that the prompt resolution contributed positively to your overall experience. The entire team looks forward to welcoming you back. Kindest regards, Dorien Guest Relations Manager

Good stay

Customer review rating 3.5/5

Pelo Business - Confirmed reviews ALL

We had a Good stay with a but. I would start by the good experience: it was located near our venue of events, I enjoyed the meals there, the kitchen staff is amazing, their welcome made us want to come for meals there. The rooms were clean, house keeping service was amazing. But you have one particular member of staff who is rude, her name is Danielle.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our convenient location was well-suited to your needs and that the meals prepared by our kitchen staff were to your satisfaction. It's wonderful to know that you found our rooms to be impeccably clean, as we strive to maintain the highest standards of cleanliness. However, we regret to hear about your experience with a member of our reception team. Please accept our sincere apologies for any discomfort caused. We hold our staff to high standards of hospitality and courtesy, and what you experienced is not indicative of the quality of service we aim to provide. Rest assured, we continually work on training our team to ensure every guest feels valued and supported. In your feedback, you mentioned the corridors could use more attention, and we appreciate this observation. We aim to provide a spotless environment throughout our hotel and will take your comments into consideration as we carry out our maintenance routines. Thank you for recognizing the cleanliness of our rooms, as this is a fundamental aspect of our guest experience. Once again, we are grateful for your review, which highlights areas where we excel and areas where we have the opportunity to improve. Your insights are invaluable to us. We hope to welcome you back. All the best. Dorien Guest Relations Manager

Overal good stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I left one bag in toilet notify the desk 3 h after leaving, came 2 days after to pick it up , the desk told me nothing was found by cleaners.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that your overall experience met your expectations to some degree, and we appreciate your positive comments on our hotel's cleanliness and sustainability efforts. However, we deeply regret the incident regarding your missing bag. While we maintain stringent procedures for lost and found items, we apologize for any inconvenience this situation may have caused you. Concerning your feedback on the quality and availability of our food and beverages, we constantly strive to provide a wide range of options catering to our guests' preferences and are sorry to hear that our offerings did not meet your expectations on this occasion. Rest assured, we are committed to delivering a high standard of service and guest satisfaction. We take your comments seriously and will reflect upon them to enhance our guest experience. Thank you once again for your feedback. We hope we can welcome you back in the future. Kind regards, Dorien Guest Relations Manager

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Other web-users rate our hotel

  • 328 reviews 7.4/10 Location
  • 825 reviews 4.6/10 Room
  • 628 reviews 6.8/10 Service
  • 22 reviews 4.3/10 WiFi
  • 442 reviews 7.9/10 Breakfast
  • 415 reviews 3.6/10 Comfort
  • 406 reviews 4.4/10 Cleanliness
  • 230 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.