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Novotel Coventry M6/J3 - hotel reviews in Coventry
Hotel code: 0506
Accorhotels.com customer reviews in partnership with TripAdvisor
"Great value"
20th March 2012, London, United Kingdom
Stayed 2 nights to visit family and friends. Convenient location. Ate late in restaurant late Saturday - Coventry wasn't the best place for eating out with 4 & 6 year olds. Only downside was lack of children's menu at the bar, but it was late, about 8 or 9pm.Kids loved it and were given wooden dinosaur puzzles on arrival (hope we didn't leave too much paint on the furniture/linen!). Good breakfast and friendly polite staff.
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Management responseDear Reviewer Thank you for taking the time to review your recent stay at Novotel Coventry, Satisfying our guests is chief among our priorities, if I can also take this opportunity to inform Novotel as brand offers a great children’s menu that is served in our Elements Restaurant however should our guests request for the same menu to be served in the Bar we are more than obliged to fulfil our guest requests. I have passed your comments to Mr Pierre Romefort, Food and Beverage Manager of the hotel so that he can address any necessary training needs with his team. I hope that you will give us the opportunity to demonstrate our hospitality again the next time you stay with us.Regards Jackie Clarke General Manager
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"Business Stay"
30th January 2012, Brighton
Despite carefully booking an alarm call with the lady on Reception, I did not get one! Just as well I was not catchig a flight!Other than that, the hotel was okay and perfect location for the Richo Arena.
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Management responseDear Reviewer We very much appreciate your comments regarding your recent stay at Novotel Coventry. Direct guest feedback is very much appreciated as this assists us in monitoring the services and standards which we offer to our guests, enabling us to constantly strive to improve and maintain them and where necessary take remedial action through training and maintenance. I would like to thank you for your comments regarding your morning wakeup call, please be assured your experience on this occasion is not reflective of our usual level of guest satisfaction associated with the hotel. After investigating the matter personally I would like to offer you my profuse apologies for your dissatisfaction, please be reassured the matter has been addressed with the utmost priority to eliminate human errors as such from reoccurring and necessary retraining has been carried out.My only objective is to renew your faith in the services provided by Novotel Coventry and hope you will allow us the opportunity to welcome you back in the not distant futureYours sincerelyJackie Clarke General Manager
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"Exhibition Stay"
18th May 2011, Slough
Good hotel, easy to find, very close to the Ricoh Arena. We had a nice dinner, and breakfast had a good choice. Room was large and clean, and quiet too. All staff were very helpful. I definitely use again.
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Management responseDear Sir/Madam,We very much appreciate your comments regarding your recent stay at Novotel Coventry. It is always a pleasure to receive positive feedback. I will have great pleasure in sharing your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours faithfully,Jackie Clarke General Manager
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"Slight Let Down"
14th December 2010, Torpoint
The room was just the job, staff very good when i checked in, room clean no worries. What let the stay down was the toilet and the "maintanence" resolution. Well, basically it didn't flush without pumping the life out of the handle...and that was there response.When i left for the evening out, I called a taxi, now I would have expected the hotel reception to be manned, so they could call a taxi for a guest. Luckily i'm from coventry so i knew a number...but if i wasn't ?And a word to the wise...Coventry taxis are still as bad as i remember them when i lived in the city. Ignorant, lazy drivers, late. no service, no smile and tried to charhe me £2.50 more for the return journey, which was exactly the same length.Hotel is well placed for the Ricoh stadium...but what you save stopping here you will spend on taxis fares. Avoided the breakfast as way way way to dear...frankie and benny's just up the A444 is much better value.
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Management responseThank you for taking the time to tell us about your stay at Novotel Coventry, but i was very disappointed to hear that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Novotel Coventry, we strive to provide a superior service experiece for every guest and your feedback is very important to us. i would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence.We appreciate your feedback, and i hope that you will give us the opportunity to welcome you back to Novotel Coventry and provide you with gunuine hassle free experience.Your sincerely,Kirsty Taylor
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Hotel address
Wilsons LaneLongford
M6 Junction 3
CV6 6HL COVENTRY
UNITED KINGDOM
How to reach the hotel
GPS :N 52° 27' 29.29'' W 1° 29' 20.47''
Contact the hotel
- Tel. (+44)2476/365000
- Fax. (+44)2476/362422
- H0506@accor.com
